Very Disappointing Experience
Very disappointing Experience. I tried this gym because it's nearby to my house. I went for the first time and put my bag in the locker room and used my own padlock. after gym i went home.
The day after i went for groceries and pick my wallet and i just noticed my cash was missing and my Debit card was missing too. I went again that night and i check the locker. It turns out that even when you lock it with the padlock you can literally still open it. I went to 3 different gyms already. And this is my first time that this happened to me.
Reply from PureGym UK
Hi Dhie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused and we are sorry to hear that items have been stolen from you whilst you were in the gym. Here at PureGym, we do advise that when attending the gym, members are responsible for their own belongings. Whilst we understand your frustration in regard to this matter, as detailed within our gym rules which are agreed to upon membership commencement:
• Members are solely responsible for their own belongings when visiting PureGym. PureGym accepts no responsibility for any loss or damage to property.
If you would like to discuss this further, please speak to the Gym Manager directly who can assist with this.
Thanks, PureGym.