Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team and they will be happy to look into this for you. You can contact them at member.services@puregym.com or via social media DM and they will be back in touch as soon as they can!
Thanks, PureGym