ET

Eric Taylor

United Kingdom

Reviews

Review of South East Water UK

Review of PureGym UK


Rated 2 out of 5 stars

Equipment broken and it takes a lot of…

Equipment broken and it takes a lot of time to get it repaired.

12 July 2025
Unprompted review

Reply from PureGym UK

Hi Eric, thank you for taking the time to leave this review, we're sorry to see it is 2 stars.

We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.

If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can.

Thanks, PureGym