If I could choose zero I would
If I could choose zero, I would. I spoke to JTL yesterday who took my tyre details and ordered me 2 new front tyres (as they didn’t keep the stock)and promised that they would be delivered today and fitted. “Just turn up in the afternoon and they’ll be ready” - perfect, I thought.
I was quoted for the pair and asked JTL to check when I last had them done via my number plate of which he said it was last September 2024. He didn’t ask for my contact details - but assumed that he had them as they would be attached to the last order which he found and would have.
I turned up today - someone ordered the wrong tyres and the team in Leamington Spa didn’t have my contact details to contact me to tell me that they had cocked up. I wasted a day holiday and I need to cancel my plans tomorrow to find an alternative supply.
Gross incompetence:
1. Ordered the wrong tyres
2. Didn’t ask for my contact details
3. Didn’t link my request to my details recorded last Sept
4. Failed to contact me today to prevent a wasted journey
I was impressed with the team last year, hence why I returned - not again. Awful service and not a team I can trust with my car.
Reply from Just Tyres
Thanks for your feedback, and we're sorry to hear you had a disappointing experience. That’s not the level of service we aim to provide, and we’d like the chance to understand what went wrong and see if we can make it right.
Please get in touch with us on 01908 634 700 or email customerservices@justtyres.com and share any details that might help us investigate this further.