Amber Smith

We had an extremely disappointing and unsafe experience with CAA. On the way to Fort Erie for my daughter’s hockey game, we got a flat tire on the QEW. We were told help would arrive in 40 minutes as we were a “priority.” Instead, we sat on the side of the highway for over 3 hours after being repeatedly misinformed.

When the flatbed finally arrived, it could only take 2 of us — even though CAA had said they’d send a truck for 3. The driver and his supervisor both agreed this was completely unacceptable and said they’d be escalating it.

CAA then told us to call an Uber to get off the highway.