The code didn’t work and I had to go to…
The code didn’t work and I had to go to the gym group instead I will not be coming back
11 November 2025
Reply from PureGym UK
Hi there - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. Looking into your account, we can see the membership had been active. We would like to apologise for any inconvenience caused. We do our absolute best to respond to members as soon as possible. If you do need any further support, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym