I've been a loyal Kooma user for years…
I've been a loyal Kooma user for years and have had the pleasure of encountering some wonderful individuals. With the recent pricing changes, though, I've noticed that by the time I type in a question using the chat feature, the session is nearly done. A £10 credit now only lasts around 7 minutes, which is disheartening. I used to appreciate paying £16 for 20 minutes, as it felt worthwhile, but regrettably, that's no longer the case.
Reply from Kooma
Dear Mark,
Thank you for your kind words and for being a loyal Kooma user. We truly appreciate your support over the years.
I completely understand your disappointment around the recent pricing changes. Rising costs across the board have made these decisions incredibly difficult for us. We are actively reviewing how we can continue to offer the best possible experience while navigating these challenges.
Thanks again for taking the time to share your thoughts and for your continued support.
Warm regards,
Hannah
Product Administrator - Kooma