Milos

Technicians not coming on time.
Customer service whatsapp, email - no reply
No emails for escalations.

- I have already two times issues with the Internet. This week Technician supposed to come on Monday to fix the Internet - he called me that he will not come. Although I kindly asked him to come and fix - he didnt. Today tech supposed to come this morning - No technician.
I called the CS they told me that he is on the way and he will come - Two hours later, I called again and they said he is stuck and they dont know if he will make it and they he will call me (which leaves me staying home and waiting for technician)
I mentioned that I am not happy as a customer and that I want to leave, which they said it is not possible.

Disorganization is not customer problem!
I left the work (marked as unpaid leave so I can wait for the Internet).

I already sent email for official complain, before I ask for a legal advice.

Until this moment-no solution