Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Spoke with Izzy today and she was incredible was asking about a limited edition dummy my daughter loves and you don’t sell anymore so she decided so offer sending me so dummy that are similar for my... See more
Company replied
Looking after a newborn isn't easy, having reliable and efficient products are key in having peace of mind. On the occasion (very rare for a Tommee Tippee product) my bottle warmer was taking longer t... See more
Company replied
I had the pleasure of dealing with Lanre tonight. Both of my GoPrep lids had broken—one after four months and the other after just two weeks. Lanre responded incredibly quickly and was very helpful,... See more
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Company details
- #43 of 92 best companies in Baby shop
- #24 of 40 best companies in Baby Clothing Shop
- #21 of 33 best companies in Childrens Shop
- #4 of 9 best companies in FMCG Manufacturer
- #5 of 11 best companies in Maternity Shop
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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So helpful
So helpful, fixed my problem straight away.
Dealt wirh Antony
Thank you
5 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Charlotte,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue so quickly!
We will be sure to pass along your kind words to Antony.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
My order was damaged and they replaced…
My order was damaged and they replaced very fast, communication was excellent. A great experience.
5 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rima,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able get this order replaced and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Yasir,
Thank you for taking time to leave your review.
We're always pleased when we hear that our Parent-Care Specialists were able to help you out and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Debbie was very helpful and sorted our…
Debbie was very helpful and sorted our problem out
5 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Brian,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists were able to help sort out your issue and provide the kind of service we strive for.
We will be sure to pass along your kind words back to Debbie.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I bought a product in store at boots…
I bought a product in store at boots but when I got home it was faulty. I contacted customer services who immediately sent me out a replacement. Great service.
1 May 2026
Reply from Tommee Tippee UK
Hi Olivia,
Thank you for taking time to leave your review.
We're delighted to hear that our Parent-Care Specialists were able to resolve this for you and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service
Amazing customer service. Replaced broken items, no hassle. My little one loves these cups so it was great having them replaced. Highly recommend!
3 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're overjoyed to hear that your query was resolved swiftly by our Parentcare Specialists with a replacement on the way! We're delighted to hear how satisfied and pleased you are with the service provided and we're glad you have found us to be amazing.
We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Debbie,
Thank you for leaving such lovely feedback, it's really appreciated.
We are delighted to hear how happy you are with the service you received from us, we hope you continue to use us in the future!
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Thomas,
We are so glad to hear how happy you are with the service you received from our parent care team, we really appreciate you taking the time to leave your feedback.
Best wishes,
Tommee Tippee
Used numerous tommee tippee products…
Used numerous tommee tippee products with all 3 of my babies and never had an issue! Will always be my go to baby brand, they’re great!
Today I queried something and the customer service I received was amazing, I spoke with Antony, Morgan and Kelly who quickly got back to me and helped with my questions!
4 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Melanie.
Thank you for taking the time to leave your feedback.
We are sorry to hear that you experienced an issue with one of your products but absolutely delighted that our parentcare specialist, Antony, Morgan and Kelly were able to get this resolved quickly for you.
We will certainly be passing your kind words on.
It is wonderful to hear that Tommee Tippee is your go-to brand for your little ones.
If you require further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Reply from Tommee Tippee UK
Hi Roisin,
Thank you for taking the time to leave a review. We are so pleased you are happy with the customer service you received.
If you need anything further in the future, please do not hesitate to reach out.
Warmest Regards,
Tommee Tippee
Incredible customer service
Incredible customer service, replaced broken items with very little hassle.
29 April 2026
Reply from Tommee Tippee UK
Hi Gordon,
Thank you very much for your feedback. We are delighted that you had a great experience with our Parent Care Team and that we were able to replace your broken items with minimal hassle to yourself.
Please don't hesitate to come back to us again in the future if you require anything further.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi Kieran,
Thank you so much for taking the time to provide your feedback,
We are delighted to hear that the outcome was exactly as you wanted.
Please come back to us again if there is anything you need and we will do what we can to assist
Kind regards,
Tommee Tippee
Total rubbish
I know, let’s design a bottle with holes at the top so it spills milk all over your baby…. Whilst we’re at it, how about a bottle shape that means the last 5-10 mil is always left at the bottom.
My 2 week old could have come up with a better bottle.
4 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you for taking the time to leave us some feedback on your recent experience.
We are sorry to hear that this has been unsatisfactory for you. We design our bottles to have a teat that resembles the breast as much as possible so that it replicates breast feeding for your little one. We do compete thorough assessments on our products to ensure they are fit for purpose and in line with our consumers needs.
We would really like to discuss this further wsith you so you can get back to feeding your little one with ease, however you do not seem to have shared your details with TrustPilot so we cannot reach out to you. Please can you contact us on https://www.tommeetippee.com/en-gb/contact-us referencing 140103 so we can get this sorted for you.
We hope to hear from you soon,
Tommee Tippee
The steridryer broke down after 1 month…
The steridryer broke down after 1 month of usage. I'm now stuck in limbo and do not know what to do.
3 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Faz,
Thank you for taking the time to leave us feedback on your recenyt experience with the Steri Dryer.
We are sorry to hear that this is no longer working after such a short time of use, we understand how frustrating this may be as we expect our products to provide the length of usage needed for your little one.
We would love to discuss this with you but sadly, your details have not been shared through Trustpilot.
Please could you reach out to us on https://www.tommeetippee.com/en-gb/contact-us referencing 140028 so we can turn this around for you.
We hope to hear from you soon,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Anna,
Thank you for your feedback. We are delighted that you had a great experience with our Parent Care Specialists and we were able to assist you.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Excellent customer service
Excellent customer service, sorted out the issue pretty quickly and sent me the replacement item.
29 April 2026
Reply from Tommee Tippee UK
Hi Saima,
Thank you for taking the time to leave some feedback.
We're delighted to hear how satisfied you are with the service provided to you by our Parentcare Specilaists and we could not be happier to hear that a replacement is on the way. We're overjoyed to hear that your query was resolved quickly and efficiently and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Leaha,
Thank you for taking the time to leave some feedback.
We're ecstatic to hear you have left a 5 star review! We could not be happier to hear that you have found our online chat service to be helpful and efficient in resolving your query.
If you need any further assistance, please do not hesitate to reach out to us as we are happy to help.
Warm Wishes,
Tommee Tippee
I had refused to accept an order…
I had refused to accept an order delivery and learning that my parents had purchased me the same items as a gift, however even though the package worth of over £400 had been returned for over 3 weeks, no refund had been processed. I had to keep chasing this and none of the agents were helpful, apart from the 3rd agent I had spoke to. Not sure I’d be any to order from you again based on my returns experience!
28 April 2026
Reply from Tommee Tippee UK
Hello,
Thank you for taking the time to leave us some feedback on your experience with your order with us.
We are sorry to hear there was a delay with your refund. When an order is rejected at delivery, this then needs to be processed at the couriers facility, relabelled with new tracking information and returned to us. Once we recieve the order back we then need to process the return. We recommend using our returns protal https://www.tommeetippee.com/en-gb/returns if you do not need your order any longer as this will be a much speedier process when returning your order.
We will take on board the feedback in regards to the speed of resolving this for you and will use this to continue to improve the services we provide to ensure this is a seamless process in future.
Best wishes,
Tommee Tippee
worst customer service
This was one of the worst customer service experiences I’ve ever had. I placed an order during a promotion of free soother with a NightGlow Pod purchase, but the soother never arrived.
When I contacted support, the response was slow, and their first reaction was to ask for a screenshot as "proof" of the promotion. Who honestly expects to keep evidence of a website offer just to receive what they paid for? When I told them I didn’t have a screenshot, they claimed the offer had ended before my purchase - even though it was still live on their site when I checked out.
It feels like they are making customers pay for their own technical mistakes. The soother is worth less than £10, which is nothing compared to what I spent, but the dismissive, rude attitude really bothers me. I won't be shopping here again.
14 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you for taking the time to leave some feedback on your recent experience with our Parent-Care team.
We are sorry to hear that you did not qualify for the free item and this left you feeling frustrated and dismissed when discussing with the team.
We understand how dissapointing it can be when you miss out on an offer. One of our Parent-Care specialists ahve reached out to you to see if we can turn this experience around for you.
We hope to hear back from you soon,
Tommee Tippee
Fast and efficient ordering and…
Fast and efficient ordering and delivery of product. Not used it yet as baby due September.
24 April 2026
Reply from Tommee Tippee UK
Hi Amanda,
Thank you for providing us with your feedback.
We are pleased to hear that you found the ordering and delivery for your order was Fast and efficient.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
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