Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareho... See more
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Review summary
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Reviews shaping this summary
Davide Pagano helped me today. My son's favorite water bottles/sippy cups were washed and somehow I managed to lose the valves and the silicone seal parts. I contacted support to see if I could possib... See more
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After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived. Harry from TT raised a query and kept me up to date on the order. Harry made sure... See more
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We had an issue with a swaddle bag we'd purchased which was disappointing. However, within a couple of hours of reaching out via the online chat service, Beverley was in touch, took the issue very ser... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
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Nothing but outstanding customer care from Tayla, Izzy and Nick!
Tayla, Izzy and Nick were so helpful, friendly and professional. The responses were prompt and so polite. Their level of customer care was nothing but brilliant and has made me now very loyal to the brand. To have staff like this is a privilege and Tommee Tippee should be very proud that these individuals represent their brand so well. Chloe Lynch Connolly from Dublin, Ireland.
29 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chloe,
Thank you for leaving a review of your experience with Tayla, Izzy and Nick.
We are so pleased to hear how brilliant their care was when assisting with your query!
Best wishes,
Tommee Tippee
Great customer service
I bought a steriliser and had an issue with it. Thomas was fantastic at trouble shooting and helping resolve the problem when that didn’t work. He got a replacement to me very quickly and arranged the pick up of the old one.
21 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Thomas.
It's wonderful to hear that he was fantastic when going through some troubleshooting and getting everything resolved with your steriliser.
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hello Katie,
Thank you for taking the time to leave your Feedback.
We are delighted to hear that you had an amazing experience with us. We sincerely appreciate your comment.
If you require any further assistance, please reach out to us, we are always happy to help.
We hope you continue using our products and services in the future.
Best Wishes.
This company really cares and it shows
This company really cares and it shows. All of their baby products are brilliant and I swear by them. The customer service is second to none any issues I've had have been swiftly dealt with.
29 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Michelle.
Thank you for taking the time to leave your feedback.
We are delighted to hear how happy you are with the customer service you have received, and your query was dealt with swiftly. We will always do our best to solve any issues in the best way possible.
It is wonderful to know how much you think of our products and you swear by these.
We will certainly be passing your kind words onto our parentcare specialists.
We truly value your custom and loyalty.
Warm wishes.
Tommee Tippee.
Poor customer service
29 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
We are very sorry to hear you haven't had a positive experience with our Parent-care Specialists.
Trustpilot hasn't supplied an email address for you but we would love to look into this further and turn things around. We'd really appreciate it if you could reach out to us again through our contact page: https://www.tommeetippee.com/en-gb/contact-us
Best wishes,
Tommee Tippee
Helpful Online Chat
Reached out via their online chat as I had misplaced a silicone seal for their LetsGo bottle warmer, Martin was extremely helpful.
29 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Chloe,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Martin was extremely helpful and got your issue resolved.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
Very best experience with the team
28 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Faitma,
Thank you for taking the time to leave a review, it is very much appreciated.
We are so happy to hear you had the very best experience with our Parent care specialist team.
We hope you continue to use and love our services in the future.
Best wishes,
Tommee Tippee.
Excellent Customer Service Recognition – Thank You, Susie!
I would like to express my sincere gratitude to Susie from Customer Service for her excellent support in helping me locate a parcel that had not been delivered to my address.
Despite contacting the delivery company, I was unable to obtain any proof of delivery or useful information about where my parcel had been left. It was only after contacting the retailer that Susie provided me with the GPS location and delivery photo, allowing me to locate and retrieve my parcel successfully.
Susie was extremely helpful, and her support made a real difference in resolving what was otherwise a very frustrating experience. Her excellent customer care skills, professionalism, patience, and willingness to go the extra mile are a real credit to the team.
I truly appreciate her assistance and wanted to ensure her efforts were recognised. Thank you, Susie, for your outstanding customer service and for turning a frustrating situation into a positive experience through your support!
28 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Federica,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Susie was extremely helpful and provided outstanding customer service and was as turning a frustration experience into a positive experience.
We will be sure to pass your kinds words on to Susie.
We hope you continue to use and love our products in the future.
Best wishes,
Tommee Tippee.
The customer service team very helpful.
The customer service team, in particular Cienna & Susie, have been very helpful in helping us resolve an issue with a product that I caused.
25 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Simeon,
Thank you for taking the time to leave a review.
It is very good to hear Cienna and Susie was very helping and got your issue resolved.
We hope you continue to use and love our products in the future.
Best wishes Tommee Tippee.
Perfect Prep Machine does NOT reach 70°C!
I am writing this to warn all parents who are using or planning to buy the Tommee Tippee Perfect Prep Machine. The manufacturer claims this machine follows NHS and WHO guidelines by delivering a "hot shot" at over 70°C to sterilize the bacteria in infant formula.
After learning about recent studies, I decided to test my own machine (which I bought only 3-4 months ago) using a digital food thermometer. To my absolute horror, the hot shot temperature is consistently WELL BELOW 70°C. This means the formula was never properly sterilized, putting my baby at risk of dangerous bacteria.
On top of that, during the summer, the machine completely refused to work because the room temperature was over 27°C, leaving me stranded in the middle of the night with a crying baby.
This machine is an unsafe, poorly designed product. Please, if you have this machine, test the temperature yourself or switch back to the traditional kettle method. Do not risk your baby's health!
28 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Rebecca,
Thank you so much for the reaching out for support, we are sorry to hear the issue that you are experiencing with your Perfect Prep Machine and the hot shot, and the stress and inconvenience this has caused.
Our machines are calibrated to meet strict safety and manufacturing guidelines and this is frequently assessed in a controlled facility with specialised equipment. We would not recommend using a thermometer that is not calibrated for this type of testing as this cannot guarantee an accurate reading when measuring the Hot Shot.
The machine is designed to only dispense the feed at the correct temperature and if the sensors inside detect the machine is too hot it will flag up the alert to take further action, this is normal and remedied by refreshing the water, adding ice or putting the jug in the fridge to cool down.
More information on how this works can be found below:
Perfect Prep®: Your Questions Answered | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/perfect-prep-explained)
As your contact information haven't been provided through Trustpilot, we have requested them but in the meantime would you be so kind as to reach out to us so we can investigate this issue further and rectify it as soon as possible. Please reference 197673 so we can link this review to your contact.
Here is our contact us page - Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Kindest Regards.
Tommee Tippee
I had a small problem with my prep and…
I had a small problem with my prep and go feeder, i contacted tommee tippee UK through their 24/7 chat, i had Debbie, Nick and Anthony help me and they were amazing, couldn’t of been any more helpful and the resolved my issue very quickly! Thank you soo much all for you help, your customer service skills were brillaint!
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you very much for taking to leave feedback.
It's so nice to hear that your issue was resolved quickly and are delighted that you received amazing service.
We will be sure to pass on your kind words to Debbie, Nick and Antony
Best Wishes
Tommee Tippee
Had a problem with an item
Had a problem with an item, got in touch and it was sorted really quickly, no messing a new replacement was posted out within days of me getting in touch
23 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you so much for the amazing review.
We are so happy to hear that you were able to receive the assistance that you needed.
We are sorry to hear that you had an issue and are very pleased to hear that you had a replacement sent to you with quickly and you found the process easy.
If you need anything else please reach out again.
Really good customer service from…
Really good customer service from beverley. Had an issue with our steriliser. All sorted out very quickly and easily. Would definitely choose more of there products due to the great customer service
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Billy,
Thank you so much for the lovely review about your recent experience with us.
We are so happy to hear that you are pleased with the level of service provide by Beverley.
We are pleased to hear that you found the whole process quick and easy to resolve your issue.
Its was really nice to hear that you would be happy to continue to be a customer based on the service you have received.
Warmest Regards.
Tommee Tippee.
Excellent customer service
I dealt with Thomas and he was excellent from the start of me reporting my issue. He responded quickly and resolved my issue the very next day. Fantastic customer service. I can highly recommend using this company.
26 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Diane,
Thank you for taking the time to leave a review of your experience with Thomas.
It's wonderful to hear how excellent and prompt he was when resolving your query with you!
Best wishes,
Tommee Tippee
I got incontact with tommee tippee…
I got incontact with tommee tippee because they have stop selling my little ones soother and the help find a replacement type and was really nice about it.
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Danielle,
Thank you for taking the time to leave a review of your experience with us.
It's wonderful to hear how nice and helpful everyone was when helping you find an alternative Soother for you little one to try.
Best wishes,
Tommee Tippee
Very quick and helpful response to an…
Very quick and helpful response to an issue I had raised to customer service.
Friendly and efficient. I was helped by honorine
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you so much for the lovely 5 star review about your recent experience speaking to Honorine.
We are so please to hear that you had a really positive experience and were given the assistance that you needed.
We are so glad to hear that you were provided a quick and helpful experience and Honorine was friendly and efficient.
Kindest Regards.
Tommee Tippee Query.
Arrived damaged/ tampered with
Purchased formula powder shot bottle set from the official Tommee Tippee Amazon store, and it arrived damaged, with the box/ packaging ripped. It had clearly been tampered with so I have no idea why the product was still sent out in this condition. The Amazon packaging wasn't damaged, only the product box. Very disappointed. Even if the Tommee Tippee Amazon store is operated/ managed by Amazon, the brand should be ensuring operational/ quality standards are being met. I don't have time to run around returning purchases whilst caring for a 10 week old.
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Rebecca,
Thank you so much for the reaching out for support, I am sorry to hear about the service you have received from the Tommee Tippee Amazon Store.
I do apologise, we do not manage the Amazon store and have no control over how the package was stored and delivered by Amazon.
We will pass on your feedback to our team regarding how this matter.
If you could please reach out to amazon and ask to return the goods as damaged.
You can also contact them on 0800 297 9264 or 0207 084 7911
If you need any further assistance with this as Trustpilot have not provided your details we kindly ask if you can reach out to a member or out team.
Here is our contact us page - Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Kindest Regards
Tommee Tippee.
I needed a new tubing for my electric…
I needed a new tubing for my electric breast pump and cannot find one on their website. I chat the customer service and Honorine was very helpful and I'm grateful she got one for me. Looking forward to receive the new tubing.
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Aileen,
Thank you for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how helpful she was when getting you the replacement part you needed so you can keep using and loving your breast pump!
Best wishes,
Tommee Tippee
Missing package and great customer service
I placed an order through the Tommee Tippee official tik tok page unfortunately my package wasn’t delivered correctly.
I contacted tommee tippee direct as tik tok wouldn’t help.
I spoke to 2 very helpful customer service agents Antony & Honorine they sorted out my complaint and issued a replacement item within an hour.
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Laura,
Thank you for taking the time to leave a review of your experience with Antony and Honorine.
We're delighted to hear how helpful they both were and offering you a replacement order!
Best wishes,
Tommee Tippee
Great support!
I contacted the support team as my much loved prep go bottle malfunctioned. I spoke to 3 different staff members, Sophie, Harry & Honorine and all 3 were most helpful. They were quick to respond and get to the bottom of the issue and had it resolved within a few hours. Much appreciated all 😊
26 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ruth,
Thank you for taking the time to leave a review of your experience with Sophie, Harry and Honorine.
It's wonderful to hear how prompt and helpful everyone was when getting everything with your PrepGo resolved with you.
Best wishes,
Tommee TippeeZ
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