We just had our first newborn boy and bought the Tommee Tippee food prep maker. After following the instructions it appeared there was a slight issue with one of the functions. I contacted the Parent... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I contacted tommee tipper regarding an issue that appeared with my portable feed maker. They responded very quickly just needing proof of purchase and some questions answered regarding the product. An... See more
Company replied
I contacted TT UK after experience a defect with one of their products. The team, specifically Martin, Nick, and Cienna, were excellent in diagnosing the issue and then offering a replacement product... See more
Company replied
Reached out to the tommee tippee customer service after experiencing issues with the perfect prep machine. Jo and Nick were so helpful and sorted the issue promptly, thank you both for your help. Than... See more
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Company details
- #48 of 95 best companies in Baby shop
- #19 of 39 best companies in Baby Clothing Shop
- #22 of 34 best companies in Childrens Shop
- #5 of 10 best companies in FMCG Manufacturer
- #4 of 10 best companies in Maternity Shop
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
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Customer service is excellent
Customer service is excellent! Jo was so helpful. The electric nail file is totally worth the money!
18 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Olivia,
Thank you for taking the time to leave a review of your experience with Jo.
We are so pleased to hear how helpful she was when helping with your query about your Electric Nail File.
Best wishes,
Tommee Tippee
The customer service was excellent
The customer service was excellent, my parcel was badly damaged. Beth arranged for my parcel to be picked up the next day and a new parcel is being sent out.
17 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Claire,
Thank you for taking the time to leave a review of your experience with Beth.
We are so pleased to hear how excellent she was when assisting with arranging for a new order to be sent out to you.
Best wishes,
Tommee Tippee
Great service from Susie today
Great service from Susie today, bought a cooling flask and stopped working straight away, replacement being sent for free 😁
18 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Craig,
Thank you for your feedback.
We are delighted to hear that Susie was able to assist you with your query and send you out a replacement flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had a slight issue with my delivery…
Had a slight issue with my delivery when I reached out I spoke to Antony and he was great in getting it all sorted out for me! The best customer service at Tommee tippee :) Much appreciated
17 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Paula,
Thank you so much for the lovely 5 star Trustpilot review.
We are sorry to hear that there was an issue with your order, but also glad to hear that you recieved the help you need to your order issue.
Your review will be fedback to Antony, who will really appreciate you doing this.
Please reach out if you need anything else again.
Amazing customer service!
Our nursery lost one of the lids to a Tommee Tippee bottle and I thought I would see if Tommee Tippee had a replacement as there wasn't anything on the website. Unfortunately there weren't any lids in stock but they instead sent out a small bottle where the lids would fit our larger bottle. Amazing customer service! Customer for life!
18 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you so much for the lovely 5 star trust pilot review.
Its really lovely that you advised we have offered Amazing cusomer service.
We really appreciate your feedback about the service that you have recieved.
We were glad to help and sorry that we were not able to send the lids that you needed, but happy that a suitable resolution was gained so that you can continue using bottles.
Kindest Regards.
Tommee Tippee Query.
Double electric breast pump amazing help!
Double electric breast pump only comes with a. Single flange size, I couldn't find any online to purchase so I contacted Tommy tippee directly and they where kinda enough to send out the additional sizes free of charge Sorted out my issue very fast, was very polite and don't waste time 🙂 will definetly be reaching out In future if any more queries
Beverley was an amazing customer service rep Thanks again!
17 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ryan,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that Beverley was so polite and was able to arrange some new flanges so quickly.
We will make sure to pass your kind words along to her.
Best wishes,
Tommee Tippee
Really great customer focus
Really great customer focus. I've asked about getting replacement nail filer heads and different breast pump horn sizes and they have always been helpful and sent them out to me for free.
17 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Bon,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists were able to assist you with your query and sent you out replacement nail file heads and different horn sizes for your breast pump.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Great help from Debbie! :-)
As always I’ve recieved great help from Tommee tippee especially Debbie! Very friendly and happy to help on the phone from the get go! Emails exchanged regarding getting my problem resolved and still very thorough and friendly! Thankyou for your help Debbie :-)
14 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nicole,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query and resolved your issue for you.
We will pass your kind words over to her.
We hope you continue to use our products or services in the future.
Best Wishes
Tommee Tippee
I would like to give some positive…
I would like to give some positive feedback for Debbie and Antony for the excellent support they provided when my prep machine wouldn’t work
They were both extremely helpful, patient and professional throughout the whole process. They took the time to understand the issue and supported me step by step to get everything dealt with and resolved. Their clear guidance made what could have been a stressful situation much easier to manage.
I really appreciate the time, effort and support they gave me. Their helpful attitude and willingness to guide me through each step made a big difference. Thank you, Debbie and Anthony, for your excellent customer service and support.
17 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Niamh,
Thank you for taking the time to leave a review of your experience with Debbie and Antony.
It's wonderful to hear how helpful and patient they both were when understanding and supporting with your query.
We're so pleased they were able to guide you and relieve some stress and we will pass over your thanks!
Best wishes,
Tommee Tippee
Tommee Tippee 10/10
Excellent customer service from Beverly this morning .
Having lost bottle parts during the Summer she was able to assist me quickly .
Tommee Tippee 10/10
17 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Anne,
Thank you for taking the time to leave a review of your experience with Beverley.
We are so pleased to hear she was able to assist you nice and quickly in getting some new parts for your bottles.
Best wishes,
Tommee Tippee
Teats unavailable in stores
Please make teats of all sizes available in supermarkets around UK so that a sleep deprived mother won't have to wait for 1 week for her order to be delivered. It's enough that the weekly child support pay is low and we order based on our budget which of course will be lower than £50 for it to be processed/delivered in a couple of days. Therefore, please supply teats of all sizes to be available quicker than waiting for a week. Thank you
1 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Alecsxandra,
Thank you for taking the time to leave a review.
We don't actually have much control over the stock that stores have in as it entirely depends on what they order and what they tend to sell the fastest.
It's worth asking your local store to see if they can start to order more sizes in!
Best wishes,
Tommee Tippee
I used the AI Chat system to contact…
I used the AI Chat system to contact someone in the customer support department. After a few quick questions I was redirected to a live agent who then asked me more detailed questions. The conversation was polite and very professional. My problem was immediately addressed and quickly resolved.
I had to use the British support site as there was no other option other than a French site (with no option to translate) - this would be my only issue, albeit small. I would recommend further options such as German or English for customers from other European countries.
Other than that great customer service and an overall positive experience. Thank you Martin.
16 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Nicole,
Thank you so much for your feedback!
We're delighted to hear that our Parent-Care Specialists were able to assist you efficiently, and that Martin resolved your issue quickly and professionally. We'll be sure to pass on your kind words to him.
We also appreciate your feedback regarding language options as this helps us identify opportunities to improve our support experience.
Warmest Wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hello Caitlin!
Thank you for taking the time to share your feedback.
We're so pleased to hear that your experience was quick and hassle-free, and that Harry was able to provide the support you needed. We'll be sure to pass on your kind words to him.
Warmest Wishes,
Tommee Tippee
Morgan was really helpful today and…
Morgan was really helpful today and solved my query really quick
16 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Charlotte,
Thank you so much for taking the time to leave a review.
We are delighted to hear Morgan was able to assist you efficiently, we will be sure to pass your kind words on.
Warmest Wishes,
Tommee Tippee
I spoke with Debbie and Thomas today
I spoke with Debbie and Thomas today, they was extremely helpful and polite when responding to my query!! Brilliant customer service ☺️
14 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ellie,
Thank you for your feedback.
We are very pleased to hear that Debbie & Thomas were extremely helpful and polite and able to resolve your issue for you. It is lovely to hear that you are very happy with the service you received.
We will be sure to pass your feedback on to Debbie & Thomas.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Great customer service from Thomas
Great customer service from Thomas. Very efficient and solved my issue immediately. Very friendly and professional. Thank you :)
15 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hollie,
Thank you for your feedback.
We are delighted to hear that Thomas was able to assist you with your query and solved this for you immediately.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Perfect Prep Machine and Customer Service
Terrible customer service and a product that made my son ill (Perfect Prep Machine).
I am extremely disappointed and frustrated with both the Tommee Tippee Perfect Prep Machine and the company's appalling customer service. After using this product, it gave my son severe gastrointestinal issues, resulting in an emergency trip to A&E. As soon as I stopped using the machine and went back to the traditional bottle-making method, all of his symptoms completely went away.
When I tried to return the item and requested a refund, Tommee Tippee refused because the item had been used. This is completely unacceptable. Under the Consumer Rights Act, consumers have the right to reject a product if it is "not fit for purpose." They refused my rejection and repeatedly ignored my questions asking for their official definition of what "unfit for purpose" means to them, alongside many other questions that were completely brushed aside.
The process of them inspecting the machine was a total shambles.
On the day they were scheduled to collect the machine for testing, they failed to turn up. Before they finally collected it, they reassured me that a proper resolution would be made once it was tested. Instead, they had zero communication with me while they possessed the machine, completely ignored my wishes, and decided to force the product back upon me by processing it to be sent back without contacting me first. To top it all off, I have not even received the machine back yet, and they have provided absolutely no tracking information.
When I asked for a full breakdown of the tests conducted on the machine—which I have a right to know given it made my child ill—they claimed they "cannot provide that to consumers." They essentially expect parents to blindly take their word for it.
This company showed zero empathy for a medical emergency caused after using their product, dodged accountability, and demonstrated a complete lack of transparency. I would highly recommend avoiding this product and this company altogether.
15 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mackensie,
Thank you for taking the time to leave us feedback on your recent experience with your Perfect Prep machine and the Parent-Care Specialists.
We are sorry to hear that your little one has been unwell and absolutely take these matters very seriously. This is why we have a strict process to follow to ensure we are gathering all relevant facts and fully investigating the products, in line with health and safety regulations. It was explained that we would need to bring the unit in for assessment so we could check the performance of the machine in line with our product specifications. If a product does not pass our checks and is not in line with our expectations of intended use and performance, or a fault has developed then this would be unfit for purpose. In that case we would look to establish a suitable resolution with the consumer. However, each interaction we handle will be dealt with on a case by case basis and we consider all factors when making decisions.
It was explained that a standard return could not be processed due to hygiene reasons but that we wanted to have this brought in to our assessment department for quality checks. Then after the assessment, we would be able to discuss with you what options were available for a mutual resolution.
We can see that you have had constant communication with our Parent-Care team and it was communicated to you when the product had arrived to us, had completed the assessment and what the outcome of the assessment was. As this was deemed non faulty and the Perfect Prep machine was in good working order, a discussion was had in terms of next steps to which you requested for this to be escalated. The information held in the quality department is limited and not shared publicly, therefore full reports cannot be shown, however we can see that an explanation was shared on what was tested in this controlled facility.
We can see that you are still in communication with the Parent-Care team manager and working towards a resolution.
Kind Regards,
Tommee Tippee
Had a problem with a tommee tippee…
Had a problem with a tommee tippee bottle. Even though it was my fault for the problem they helped me out. Very happy with the customer service!
15 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jordan,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Keep getting burnt
Back in 2012 when my sister had her baby she used these bottle without an issue i would make my nephew milk sometimes and have no issue but over the years their has been a change to the bottle which i wasn’t aware of till i had my own baby and i notice they have anti collic hole in the plastic rim that holds the teat i purchased 3 sets of the mixed bottles thinking nothing of it till me and my husband were making milk sometimes once we put the water and formula we screw the teat on and shake and each time without fail milk would squirt out these valves me and my husband have been severely burned from this no matter how tight we screw it and we always double check the teat is fitted in properly but milk still seems to come out and burn us which im very disappointed sometimes companies need to just leave products alone and stop trying to make things better and because of the whole situation ive had to throw away all my bottles which i spent a lotnof money on and i started using mam and they are the best bottles ive used no burning nothing.
24 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mina,
Thank you for taking time to leave feedback on your experience with our bottles. We are sorry to hear that this has not been a positive experience and that burns have been experienced, this is certainly not the journey we expect our consumers to have.
When using our bottles it is important that the anti colic valve is activated and the bottle is fully assembled before each use, as well as inspected for any damage or wear and tear.
We appreciate that you could do everything you need to do and sometimes things go wrong, so we would really like to discuss this further with you.
Sadly, TrustPilot has not shared your details with us for us to reach out to you. We have requested your details but if you could reach out to us using the following: https://www.tommeetippee.com/en-gb/pages/contact-us and referencing 182884 then this will allow us to help you quicker.
We hope to hear from you soon,
Tommee Tippee
I spoke to a lady called Jo
I spoke to a lady called Jo, who was amazing. I had explained that my autistic daughter only drinks from a particular drinking cup and explained that as she is a sensory seeker, she chews through the spouts and I asked if there was a possibility of me being able to purchase the lids separately. Unfortunately, after checking, Jo informed me that they didn't supply them separately as a spare part, however, she offered to send me 2 replacement cups free of charge, which I thought was really kind. Thank you so much.
14 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Natalie,
Thank you for your feedback.
We are delighted to hear that Jo was able to assist you with your query and sent you out some replacement cups.
We will pass your kind words over to her.
We hope you continue to use our products or services in the future.
Best Wishes
Tommee Tippee
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