Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareho... See more
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Review summary
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Reviews shaping this summary
Davide Pagano helped me today. My son's favorite water bottles/sippy cups were washed and somehow I managed to lose the valves and the silicone seal parts. I contacted support to see if I could possib... See more
Company replied
After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived. Harry from TT raised a query and kept me up to date on the order. Harry made sure... See more
Company replied
We had an issue with a swaddle bag we'd purchased which was disappointing. However, within a couple of hours of reaching out via the online chat service, Beverley was in touch, took the issue very ser... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
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Really good customer service from…
Really good customer service from beverley. Had an issue with our steriliser. All sorted out very quickly and easily. Would definitely choose more of there products due to the great customer service
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Billy,
Thank you so much for the lovely review about your recent experience with us.
We are so happy to hear that you are pleased with the level of service provide by Beverley.
We are pleased to hear that you found the whole process quick and easy to resolve your issue.
Its was really nice to hear that you would be happy to continue to be a customer based on the service you have received.
Warmest Regards.
Tommee Tippee.
Excellent customer service
I dealt with Thomas and he was excellent from the start of me reporting my issue. He responded quickly and resolved my issue the very next day. Fantastic customer service. I can highly recommend using this company.
26 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Diane,
Thank you for taking the time to leave a review of your experience with Thomas.
It's wonderful to hear how excellent and prompt he was when resolving your query with you!
Best wishes,
Tommee Tippee
I got incontact with tommee tippee…
I got incontact with tommee tippee because they have stop selling my little ones soother and the help find a replacement type and was really nice about it.
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Danielle,
Thank you for taking the time to leave a review of your experience with us.
It's wonderful to hear how nice and helpful everyone was when helping you find an alternative Soother for you little one to try.
Best wishes,
Tommee Tippee
Very quick and helpful response to an…
Very quick and helpful response to an issue I had raised to customer service.
Friendly and efficient. I was helped by honorine
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you so much for the lovely 5 star review about your recent experience speaking to Honorine.
We are so please to hear that you had a really positive experience and were given the assistance that you needed.
We are so glad to hear that you were provided a quick and helpful experience and Honorine was friendly and efficient.
Kindest Regards.
Tommee Tippee Query.
Arrived damaged/ tampered with
Purchased formula powder shot bottle set from the official Tommee Tippee Amazon store, and it arrived damaged, with the box/ packaging ripped. It had clearly been tampered with so I have no idea why the product was still sent out in this condition. The Amazon packaging wasn't damaged, only the product box. Very disappointed. Even if the Tommee Tippee Amazon store is operated/ managed by Amazon, the brand should be ensuring operational/ quality standards are being met. I don't have time to run around returning purchases whilst caring for a 10 week old.
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Rebecca,
Thank you so much for the reaching out for support, I am sorry to hear about the service you have received from the Tommee Tippee Amazon Store.
I do apologise, we do not manage the Amazon store and have no control over how the package was stored and delivered by Amazon.
We will pass on your feedback to our team regarding how this matter.
If you could please reach out to amazon and ask to return the goods as damaged.
You can also contact them on 0800 297 9264 or 0207 084 7911
If you need any further assistance with this as Trustpilot have not provided your details we kindly ask if you can reach out to a member or out team.
Here is our contact us page - Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Kindest Regards
Tommee Tippee.
I needed a new tubing for my electric…
I needed a new tubing for my electric breast pump and cannot find one on their website. I chat the customer service and Honorine was very helpful and I'm grateful she got one for me. Looking forward to receive the new tubing.
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Aileen,
Thank you for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how helpful she was when getting you the replacement part you needed so you can keep using and loving your breast pump!
Best wishes,
Tommee Tippee
Missing package and great customer service
I placed an order through the Tommee Tippee official tik tok page unfortunately my package wasn’t delivered correctly.
I contacted tommee tippee direct as tik tok wouldn’t help.
I spoke to 2 very helpful customer service agents Antony & Honorine they sorted out my complaint and issued a replacement item within an hour.
27 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Laura,
Thank you for taking the time to leave a review of your experience with Antony and Honorine.
We're delighted to hear how helpful they both were and offering you a replacement order!
Best wishes,
Tommee Tippee
Great support!
I contacted the support team as my much loved prep go bottle malfunctioned. I spoke to 3 different staff members, Sophie, Harry & Honorine and all 3 were most helpful. They were quick to respond and get to the bottom of the issue and had it resolved within a few hours. Much appreciated all 😊
26 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ruth,
Thank you for taking the time to leave a review of your experience with Sophie, Harry and Honorine.
It's wonderful to hear how prompt and helpful everyone was when getting everything with your PrepGo resolved with you.
Best wishes,
Tommee TippeeZ
Great customer service
I got in contact to find a product and Anna was really helpful. Top service from start to finish.
26 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jamal,
Thank you so much for taking the time to leave a review!
It's fantastic to hear that from start to finish you were pleased with the service Anna provided, and we will be sure to pass this on to her.
Your kind words have really touched us here at Tommeee Tippee, as we love to hear how helpful the team has been.
If there is anything we can ever assist you with the in the future, please do not hesitate to get back in touch.
Kind regards,
Tommee Tippee
We had an issue with our ultra light…
We had an issue with our ultra light dummies, and dealt with Harry. Brilliant service and sorted our problem straight away! Thank you!
26 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Erin,
Thank you so much for taking the time to leave a review.
We love to hear about the brilliant experience you have had with Harry, and we will be sure to pass this over to him.
Your kind words have really touched us here at Tommeee Tippee, and we love to hear that your query was resolved straight away!
If there is anything we can ever assist you with the in the future, please do not hesitate to get back in touch.
Kind regards,
Tommee Tippee
Excellent customer service
From the start I found Beverley to be very helpful. Beverley dealt with my inital enquiry with regards to a faulty product lid, she was very attentitive and listened to my concerns and in turn resolved my issue in a very quickly and orderly time frame. Thanks Beverley for making this a very positive experience when shopping with Tommee Tippee I now wouldn't hesitate to buy further products.
26 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Geo,
Thanks for your review!
We have really enjoyed reading your kind words about Beverley, and the customer experience you have had with her.
Our team is always here to listen to your concerns, and we are so happy to hear that Beverley resolved your query quickly and in an orderly time frame.
We really appreciate your kind words on the positive experience Beverley has given you, and we will be sure to pass this over to her.
Thank you again for your review and if you need any further assistance, please do not hesitate to get in touch.
Kind regards,
Tommee Tippee
I purchased the Tommee Tippee Dreamaker…
I purchased the Tommee Tippee Dreamaker from Amazon, and after just 7 days of use, the device switches off every night, between 3 and 5 times. I replaced the charger, and it worked properly for only two nights before switching off 4 times again. The crying sensor is intentionally switched off, so the timer is not active.
I requested a replacement, but the only option offered was to return the product for a refund. Since I purchased it on sale, Amazon will not replace it under the same conditions. If I want to buy it again, I will have to pay considerably more.
I like the product and do not simply want to return it. I want a replacement in perfect working condition, at no additional cost. I consider it unfair that I should be disadvantaged by a defect I did not cause, while also losing the benefit of the original promotional price. After just 7 days of use, it is unacceptable for the product to have these faults and for the proposed solution to leave me worse off. I expect a fair and appropriate resolution.
19 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Raquel,
Thank you for taking the time to leave some feedback.
We are very sorry to hear about the issues you have experienced with your Dreammaker, but also your consumer experience via Amazon to get a resolution.
It's encouraging to hear that you like the product and do not feel it is unreasonable for you to get a satisfactory resolution.
As your contact information hasn't been provided through Trustpilot, would you be so kind as to reach out to us so we can investigate this issue further and rectify it as soon as possible.
We hope to speak to you soon regarding this matter.
Best Wishes.
Tommee Tippee.
Reply from Tommee Tippee UK
Hi Ang,
We are happy to hear you received great service and hope you continue to use Tommee Tippee in the future!
Best Wishes
Tommee Tippee
Staff great, shame about the machine.
I spoke with Honor and Susie and they were lovely. Sadly my prep machine that Iv been using stopped working and it turns out that model has now been discontinued. I purchased a new prep machine and even though I need it, I think it’s the worst thing that has been invented. If I could return I would, found it really awful to set up and why do I now need an app to make a bottle for my child, something like that should be simple. These new models, in my opinion are too technical. Mums just want something simple and don’t have time to be checking an app or making sure the Bluetooth is still connected. I’m really disappointed
24 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sammy,
Thank you for taking the time to leave us some feedback.
We are very sorry to hear that your original Prep machine stopped working, and you are disappointed with the newer version currently available.
While it is nice to hear of your experience with our Parentcare Specialists Honor and Susie, we would like to investigate the matter of your Prep machine in a little more detail for you.
Unfortunately, your contact information hasn't been provided through Trustpilot. Would you be so kind as to reach out to us so we can investigate the issue further so we can potentially rectify the matter as soon as possible?
We hope to speak to you soon regarding this matter.
Best Wishes.
Tommee Tippee.
Excellent customer service
I contacted Tommee Tippee UK as I was missing a part from my sterilising kit. Debbie was so efficient at helping me resolve the problem. Thanks very much! I have a newborn and you made the whole customer service experience very easy.
24 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Clare,
Thank you for your feedback.
We are very pleased to hear that Debbie was extremely helpful and efficient with resolving your issue.
It's great to hear that the experience was made easy for you, and we will be sure to let her know that you have left such kind works.
We wish you and your little one all the best for the future.
Tommee Tippee
Customer Service and Quality Product
After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived.
Harry from TT raised a query and kept me up to date on the order. Harry made sure to email us to double check everything had eventually arrived safe and sound - customer care you don’t really get any more.
The products are great - our daughter loves her new Winnie the Pooh bottles.
22 October 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you very much for leaving such nice comments about your experience with Harry.
We will be sure to pass them on and hope you continue to use and enjoy our products in the future.
We wish you all the best,
Tommee Tippee
Honestly one of the best companies…
Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareholders. No idea how this company is structured either, just being appreciative of kinda caring about their products.
Thanks
6 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kris,
Thank you so much for taking the time to reach out to us and leave such nice feedback.
Being a parent/caregiver is hard enough, so anything we can do to provide a positive experience through our services and products we will try and do.
We hope you continue to have positive experiences with us in the future.
Take care,
Tommee Tippee
Great customer service from Harry
Have spoken with Harry this evening on live chat regarding a broken bottle and he has been extremely helpful & organised a replacement to be sent to my home. Thank you very much for your help, great and polite customer service.
23 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Katherine,
Thank you for your feedback.
We are very pleased to hear that Harry was able to resolve your issue.
It's lovely to hear that he was helpful, polite and that you had a positive experience.
We will be sure to pass on your kind words.
Best Wishes
Tommee Tippee
Excellent customer service I bought the…
Excellent customer service I bought the Tommee Tippee Prep Go about six months ago, and when the cooling flask started flashing a red light, I contacted customer service. They replied immediately, and Thomas was extremely helpful and professional. After taking a few details, he arranged a free replacement cooling flask straight away, I really appreciate their quick response and excellent service. Tommee Tippee is a great company, and I highly recommend them.
23 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sani,
Thank you for taking the time to leave a lovely review.
We're so pleased to hear how wonderful your experience has been with our Parentcare Specialists and we're delighted to hear how satisfied you are with the service provided to you. We understand how frustrating this can be and we are overjoyed to know that your query has been resolved efficiently and quickly.
We hope you continue to love our products as much as we do!
Wishing you all the best!
Tommee Tippee
Do not buy the Tommee Tippee Twist & Click nappy bin
We bought the Tommee Tippee Twist & Click nappy bin. It's been an utter disaster from day one. It does NOT contain the smell, even if there is only one dirty nappy in it and we've twisted the bag many times. It takes both hands to open the lid (a pedal bin makes so much more sense when you have a baby on the changing table next to you...) so you have to wait till the baby is completely changed, put them safely on the floor and then go back to the bin to dispose of the nappy, by which time my son is watching excitedly as I 'twist and click' because he wants a go too... And then I have to leave him while I wash my hands because twisting the inside bit will have made them dirty - at which point my son is trying to open the bin himself. And to add insult to injury you have to buy special cannisters and bags for the bin. This bin fails in every design feature except aesthetics, and the smooth lines and pleasant colour are NOT making up for how horrendous it is to operate and how smelly it leaves our sitting room. We'll be going back to a pound-shop pedal bin which actually contained the smell more effectively and was much more hygienic to operate.
1 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Chloe.
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issue that you are experiencing with your Twist & Click Nappy Bin.
We can completely understand your frustration using the product when you have had various issues which are stopping you from using it, and you purchased this to make your life easier, instead you are struggling to use it due to the lid not working as well as you hoped as well as not being happy with the smell when adding nappies.
We have requested your information through Trustpilot, In the meantime, if you could please reach back out to us, so we can help support you with this matter.
https://www.tommeetippee.com/en-gb/pages/contact-us
Warm wishes.
Tommee Tippee.
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