1040.com Reviews 

39,892
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 8,699 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently mention that the platform provides clear, intuitive instructions that make completing personal tax returns remarkably simple for beginners and experienced filers alike. Many individuals also note the significant cost savings achieved when compared to hiring traditional accountants and using expensive alternative software options currently available on the market. However, some customers also noted frustrating technical glitches, such as unexpected system logouts and pages freezing during longer filing sessions. Additionally, a few individuals found that navigating through specific state-related tax documents was unusually tedious and complicated to manage properly.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Website

Users describe ambiguous interactions with website, as many reviewers highlight a great user interface,... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the platform as an affordable,... See more

Instructions

People report positive experiences with instructions, highlighting the clear guidelines, well-explained... See more

Service

Consumers find service to be a mixed experience, with many reviewers praising the affordable pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used 1040.com for several years now to file returns for myself and other family members. I'm also the owner of a small LLC business, so I use it for my business taxes as well. It's only $35 to fi... See more

Rated 4 out of 5 stars

I like doing it online, but the site needs to be a lot more user friendly. Sometimes what was being requested was confusing and I had to backtrack — and often re-sign in — to complete simple parts of... See more

Rated 5 out of 5 stars

I've been using 1040.com since inception and I have no reason to consider any alternative. It leads me by the hand through every possibility that the IRS might be interested in.

Rated 4 out of 5 stars

Overall I thought using 1040.com was an easy experience. I would have provided it 5 stars, but I could not find the excess contribution reversal option for an HSA so I had to edit to provide a misce... See more


Company details

  1. Tax preparation software
  2. also in
  3. Tax Preparation

Written by the company

1040.com – File your taxes online for $34.99. Just one amazingly simple price. It doesn’t matter who you are, how much you earn, or how you earn it. Our flat-rate $34.99 price is for everyone.


Contact info

  • East Palmer Street 235, 28734, Franklin, United States

  • 1040.com

4.5

Excellent

TrustScore 4.5 out of 5

40k reviews

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4.5

All reviews

(39,892)

8,673 reviews in the last 12 months

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Rated 3 out of 5 stars

i went through every single form for my…

i went through every single form for my taxes and was getting ready to file but then found out that i could not file for free because my AGI was too low. WHY cant i file for free if it am below the AGI. Am i too poor for free filing for free??

15 October 2026
Rated 4 out of 5 stars

I wish it was easier if you had the…

I wish it was easier if you had the form search button in the main menu as it took me a very long time to find the SSA1099 form for my SSDI payments & it made it harder on me because of my disability. All else was very easy. Thank you.

15 October 2026
Rated 1 out of 5 stars

I had to use Claud AI over and over and…

I had to use Claud AI over and over and over and over again to understand how to fill the forms in. It "accepted" and "filed" the return but it came back the next day and I found an email that night saying "The IRS has rejected your Federal income tax return, filed on 10/15/1016" And "Please Note – action on your part is required. Your return must be refiled. " When I went to the software again, it gave me no indication of how to resolve it, nor did "The IP PIN entered should be the most recent one assigned to you by the IRS. Resubmit your return using the correct IP PIN during checkout." tell me anything about the freaking IP PIN, what it is, how to fix it....so AGAIN, I had to revert to AI several times, and fruitlessly click through the IRS's confusing website, plough through piles of paper I'd thrown away, only to find that my only solution was to mail it, Certified, the next day. There's no real "customer service," and their Bot which warns "may be inaccurate or make mistakes" claimed it couldn't understand my simple, direct questions 90% of the time....thus I'd revert to Claude AI. They don't answer emails promptly, or at all...everything I got from them was "NOREPLY at 1040.com". For laypeople, not accountants or professional tax filers, the instructions of how to fill out the IRS's arcane forms are practically useless. We don't speak IRSese, even if the geeks who programmed this do.

13 October 2026

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