1040.com Reviews 

39,892
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 8,699 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently mention that the platform provides clear, intuitive instructions that make completing personal tax returns remarkably simple for beginners and experienced filers alike. Many individuals also note the significant cost savings achieved when compared to hiring traditional accountants and using expensive alternative software options currently available on the market. However, some customers also noted frustrating technical glitches, such as unexpected system logouts and pages freezing during longer filing sessions. Additionally, a few individuals found that navigating through specific state-related tax documents was unusually tedious and complicated to manage properly.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Website

Users describe ambiguous interactions with website, as many reviewers highlight a great user interface,... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the platform as an affordable,... See more

Instructions

People report positive experiences with instructions, highlighting the clear guidelines, well-explained... See more

Service

Consumers find service to be a mixed experience, with many reviewers praising the affordable pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used 1040.com for several years now to file returns for myself and other family members. I'm also the owner of a small LLC business, so I use it for my business taxes as well. It's only $35 to fi... See more

Rated 4 out of 5 stars

I like doing it online, but the site needs to be a lot more user friendly. Sometimes what was being requested was confusing and I had to backtrack — and often re-sign in — to complete simple parts of... See more

Rated 5 out of 5 stars

I've been using 1040.com since inception and I have no reason to consider any alternative. It leads me by the hand through every possibility that the IRS might be interested in.

Rated 4 out of 5 stars

Overall I thought using 1040.com was an easy experience. I would have provided it 5 stars, but I could not find the excess contribution reversal option for an HSA so I had to edit to provide a misce... See more


Company details

  1. Tax preparation software
  2. also in
  3. Tax Preparation

Written by the company

1040.com – File your taxes online for $34.99. Just one amazingly simple price. It doesn’t matter who you are, how much you earn, or how you earn it. Our flat-rate $34.99 price is for everyone.


Contact info

  • East Palmer Street 235, 28734, Franklin, United States

  • 1040.com

4.5

Excellent

TrustScore 4.5 out of 5

40k reviews

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4.5

All reviews

(39,892)

8,701 reviews in the last 12 months

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Rated 3 out of 5 stars

System locked up on me twice

System locked up on me twice. I submitted my payment information but it said it didn't take. I had to submit payment information again which it took, however the previous payment is pending in my account, so I better not get charged twice!

14 October 2026
Rated 1 out of 5 stars

Painfully incompetent

Absolutely miserable user experience. It kept randomly logging me out, not saving the information I had entered, and I could not discern any way to save the info without hitting a button that forced me to click through several screens just to get back to what I was doing. This company needs to fire every one of their UX designers and PMs with cause.

14 October 2026
Rated 5 out of 5 stars

Trusted The Wrong

This was my first time filing for myself. I trusted other people for years. Time I do them myself. Easy to navigate. I will see how this goes. I will definitely use again.

14 October 2026
Rated 1 out of 5 stars

**Do NOT use this Service EVER

**Title: TWO HOURS OF TAX PREPARATION LOST AFTER THE WEBSITE CONFIRMED IT WAS SAVED!**

I spent over two hours carefully calculating my business expenses and entering my tax information into 1040.com.

I clicked Save, and the system indicated that my progress had been saved. Then the page reloaded, and EVERYTHING I had entered was gone.

Tax preparation is stressful enough without having to worry about whether the software will preserve your work. I had already spent hours gathering financial information, calculating expenses, and answering questions, only to lose all that work because of an apparent technical failure.

This happened right before I needed to hand my information to my accountant.

I'm extremely disappointed and frustrated. If you're considering using 1040.com, please be aware of my experience. I trusted the software to save my work, and that trust was seriously undermined.

14 October 2026
Unprompted review

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