118businessdirectory Reviews 

788
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious food quality, exceptional overall service, and the genuinely helpful staff members who ensure everything runs smoothly from start to finish. Consumers regularly find the platform very easy to navigate and truly appreciate the wonderful variety of options offered to satisfy every taste. However, some people mentioned unexpected charges related to small card verification processes required initially. Several reviewers expressed strong frustration over unforeseen monthly subscription fees appearing on their bank statements without clear prior authorization. A few individuals noted difficulties in stopping these recurring payments, advising others to carefully monitor their accounts afterward.

What people talk about most

User experience

People report positive experiences with user experience, highlighting that the platform is easy to use and... See more

Payment

Reviewers mention negative feedback about payment, expressing frustration over unexpected charges. Consumers... See more

Service

Clients share positive opinions on service, consistently highlighting brilliant experiences with the team.... See more

Product

Consumers find the product offerings to bring deep satisfaction and delight. Reviewers frequently highlight... See more

Staff

Reviewers highlight positive aspects of staff, describing them as lovely, polite, and consistently helpful.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was very tasty but normally as from this takeaway I never had a bad meal from here

Rated 4 out of 5 stars

Class impeccable flattering enjoyment stupendous and most of all it made me feel complete

Rated 5 out of 5 stars

Excellent Cantonese cuisine,this Chinese take away is the best in harrow,always open until late and food is very tasty,caters for everyone. Ho’s cottage is my number 1 go to in harrow

Rated 5 out of 5 stars

The food at Royal Nawab Manchester was excellent, with a wide range of dishes to choose from. Whether you prefer traditional favourites or something new, there’s plenty to satisfy every taste. A true... See more


Company details

  1. Business administration service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

788 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(788)

214 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great !!!

First of all their communication is amazing service is talk to you I highly recommend and they follow and exceed their company values!

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Dear 118 Business Directory,

Dear 118 Business Directory,

When I signed up, your website promoted a free listing and made it clear only a £1 verification fee would be taken to confirm my business details. Instead, you processed a £12 payment without my consent. At no point did I authorise or agree to a paid service.

This conduct is misleading, unacceptable, and in breach of Mastercard’s rules on transaction transparency. Those rules require merchants to clearly disclose the actual cost of a service at the point of payment. You failed to do so, and the charge was therefore unauthorised.

I am demanding an immediate refund of the multiple £12 payments taken, written confirmation that no further charges will be made, and confirmation that my business has been fully removed from your directory.

If this is not resolved within five working days, I will raise a chargeback with my bank on the basis of your non-compliance with Mastercard’s regulations, and I will report your practices to Trading Standards and other consumer protection bodies.

I expect prompt written confirmation.

UPDATE: In response to the below. I sent a contact form yesterday and sent an email this morning, and haven't had a response to either.

16 September 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Hootie

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 5 out of 5 stars

grill street review

i love going to grill street it’s always a option for me as the food is always amazing the chicken loaded fries are cooked to perfection and seasoned correctly and the sauce is amazing i will always continue going there and the workers are such amazing people and have the best hospitality

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Forest kebab house queens road…

Forest kebab house queens road withywood are very reliable the food is always on time, hot and the correct order. Their food is very good reasonably priced with a very varied menu

14 September 2025
Unprompted review
Rated 3 out of 5 stars

It’s ok

It’s ok. Recommended

13 September 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Paul

Thank you for sharing your feedback.


Kindest Regards
118 Business Directory
Customer Service Team

Rated 5 out of 5 stars

Ranches cowgate

Ranches Cowgate amazing customer service and very friendly always have a laugh and a chat amazing people and good would recommend this take away to anyone very clean

4 September 2025
Unprompted review

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