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118businessdirectory Reviews 

786
•
TrustScore 4.5 out of 5

4.3

Business administration service
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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and wide variety of products, often highlighting delicious food and generous portions. The service is consistently described as professional, efficient, and fast, with many appreciating the friendly and helpful staff. People also found the overall user experience to be easy to use and navigate, making interactions smooth and positive. However, some customers also noted concerns regarding payment practices. A number of people reported being charged an additional amount after an initial verification, which they did not expect. These reviewers felt they were signed up for a premium service without clear understanding, leading to unexpected recurring charges.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting brilliant, fast, and friendly... See more

Product

People report positive experiences with product, consistently praising the delicious and fresh food with... See more

User experience

Customers had positive experiences with the user experience, often describing it as amazing, fantastic, and... See more

Payment

Consumers find payment to be a source of significant dissatisfaction, primarily due to unauthorized charges.... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was very tasty but normally as from this takeaway I never had a bad meal from here

Rated 4 out of 5 stars

Class impeccable flattering enjoyment stupendous and most of all it made me feel complete

Rated 5 out of 5 stars

From the moment we stepped into 20 Stories, everything felt special. The panoramic views of Manchester are absolutely breathtaking—perfect for a sunset dinner or drinks under the stars. The ambian... See more

Rated 5 out of 5 stars

The food at Royal Nawab Manchester was excellent, with a wide range of dishes to choose from. Whether you prefer traditional favourites or something new, there’s plenty to satisfy every taste. A true... See more

Company details

  1. Business administration service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

786 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(786)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent App

Very easy to use and the updates are frequest and accurate, you never wonder where your delivery is.
Loads of places to choose from and delivery charges are reasonable

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Same as all the other reviews

Same as all the other reviews, scammed for £12 , ive had to change my card. They reply to reviews in public but do not reply to emails. I'll save you the bother .

Dear Liam

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team118wescamyou. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

All a load of rubbish

29 December 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Liam

Thank you for sharing your concerns.

Can you please resend/ share the email sent as we cannot find any email.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

What a bunch of scammers

What a bunch of scammers - you sign up for the FREE business listing - but to sign up, they want to take 1 GBP from a card to "prove" you are a real person. and they will refund you straight back. Fine, that was easy
What they don't tell you, is that they automatically convert you to their paid program, which is illegal, and they should be reported, and then they start helping themselves to your money.
Bunch of crooks. Their website is also useless. and they ignore all emails, and they refuse to refund the money they took illegally. Also you can't get through on their site " oops theirs a problem with capture "

Money refunded so all is well I would update their platform for the older generation that is not a switched on as their designers 😬👍

22 December 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Steven

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

What a bunch of scammers

What a bunch of scammers - you sign up for the FREE business listing - but to sign up, they want to take 1 GBP from a card to "prove" you are a real person. and they will refund you straight back. Fine, that was easy
What they don't tell you, is that they automatically convert you to their paid program, which is illegal, and they should be reported, and then they start helping themselves to your money.
Bunch of crooks. Their website is also useless. and they ignore all emails, and they refuse to refund the money they took illegally. All positive reviews are just paid reviews.

15 December 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear MM

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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