118businessdirectory Reviews 

787
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of products, often highlighting delicious food and diverse menu options. The overall user experience is frequently described as amazing, easy to use, and efficient, with many commending the staff for their helpfulness and professional service. However, some people were dissatisfied with payment practices, reporting unexpected £12 charges that followed an initial £1 verification. Reviewers indicated these charges were often not clearly understood or agreed upon, as the £1 transaction was not understood to establish a continuous payment for a premium service.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many describing it as amazing, fantastic, and... See more

Payment

Customers had negative experiences with payment, primarily due to unexpected charges after a £1... See more

Service

People report positive experiences with service, often describing it as brilliant, amazing, and great.... See more

Product

Consumers find the product to be positive, with many praising the delicious flavors, generous portions, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and providing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was very tasty but normally as from this takeaway I never had a bad meal from here

Rated 4 out of 5 stars

Class impeccable flattering enjoyment stupendous and most of all it made me feel complete

Rated 5 out of 5 stars

Excellent Cantonese cuisine,this Chinese take away is the best in harrow,always open until late and food is very tasty,caters for everyone. Ho’s cottage is my number 1 go to in harrow

Rated 5 out of 5 stars

The food at Royal Nawab Manchester was excellent, with a wide range of dishes to choose from. Whether you prefer traditional favourites or something new, there’s plenty to satisfy every taste. A true... See more


Company details

  1. Business administration service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(787)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hassle calling

Hassle calling. They call me nearly every week to update our business details which we initially did. From there the same phone calls are made, and requests to stop them calling us don't make a difference.

1 December 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Tyler

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Free listing is changed to a charge

I signed up for a free listing. They charged me £12!
No chance of changing anything online. Your listing is not available in your account.
Support is not responsive, and the phone charges are. Calls cost £2.43 per call and £2.43 per minute, plus your phone company's access charge.

STAY AWAY!
BAD BUSINESS!

18 November 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear R.T.

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Rude Unprovoked Phone call from “Jennifer”

Rude Lady named Jennifer Called and was asking me questions for “market research” I asked her several times what is this for and how does this benefit my business in anyway and went to go around the question saying “it’s to make my business more visible to more potential clients” but my question was how, what actions will be done and for what cost, I haven’t signed up for anything either so what’s the ourpose of this call. She clearly stated several times “I am not trying to sell you anything, this is only market research” so how exactly do you intend to “make my business more visible to more customers.” She couldn’t answer the question and was quick to jump straight back into quizzing me about my business. Once I asked her to elaborate on what actions will be done to make this “increased visibility” possible or her intention with the information I am yet to provide, she’s ended the call on me rudely. I’ve never heard of 118 directory but the way it was represented via the phone call was very bad.

10 November 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Emil

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 5 out of 5 stars

A fabulous meal!

A fabulous meal! It was full of quality meat, which was cooked to perfection, and served within a spicy sauce which was divine, accompanied by a lightly fragranced mushroom rice to compliment the dish. Mouthwatering so would definitely recommend visiting!

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Charged my bank card for £12 every…

Charged my bank card for £12 every month when I didn't sign any contracts this was ment to be a free business listing beware

5 November 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Xxx

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

taken money out my my banka ccount…

taken money out my my banka ccount without prior knoladge biggest bunch of scammers going avoid like the plaque

3 November 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Bites N backdrops

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Scam business directory

Since adding our business, our credit card has been used 3 times as a scam including money from business directory, froze the card and got money back. Do not use this directory.

29 October 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Dav

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

I would give no stars if I could

I would give no stars if I could. I paid the £1 verification which was refunded, no contracts signed, no indication that they then would be charging £12 per month which I never agreed to, I don't know how to stop this, so I'm going to have to phone my bank up as they have now taken 3 £12 payments. Which I never noticed at first as my mum was ill in hospital and then died. So on top of all the other things going on I could definitely have done with out this

31 October 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Niki

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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