I purchased ladies boots ,they were too small . On returning the boots I realised I had sent the wrong parcel . Hello were so helpful and guided me in how to arrange a return of my parcel safely .... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On Thursday I emailed 1-2-1 shoes about my Ecco shoes I bought last October as they were splitting. I received an email back from Woody promptly asking me to send some pictures which I did. I then re... See more
Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... See more
Company replied
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... See more
Company replied
Company details
- #43 of 212 best companies in Shoe shop
Written by the company
Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.
Contact info
6 Lady Road, Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, United Kingdom
- 07715 638527
- hello@shoes121.co.uk
- 121shoes.co.uk
4.8
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shoes as described and arrived very…
Shoes as described and arrived very quickly! Would definitely use again.
4 December 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted that you are happy with your purchase and that our shoes have met your expectations. 121 Shoes always strives to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
Great prices
Great prices , would definitely recommend and use again . Shoes were perfect
2 December 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
Great price for boots
Great price for boots, promptly delivered. Would definitely shop here again
1 December 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
The service was great and the staff at…
The service was great and the staff at your shop very helpful but trying to contact your online service was not very good. Great prices
19 November 2024
Reply from 121Shoes
Thank you for your kind words regarding our in-store service and helpful staff. We apologize for any inconvenience you experienced while trying to reach our online service. We are committed to improving our online support to ensure a seamless experience for all our valued customers. We appreciate your feedback and will work diligently to enhance our online services. Thank you for choosing us and we look forward to serving you better in the future.
Excellent
Speedy delivery and good price, £35 less than retailing at Clark’s. Excellent
12 November 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
Excellent and efficient service
Excellent, efficient service. Received next day. Well packaged including returns bag if needed. Thank you
16 October 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
Excellent company
Excellent company, good products at fair prices, brilliant communications, and speedy free shipping. I would definitely buy from 121 Shoes again and highly recommend them.
24 September 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
Excellent service
Smooth ordering and delivery and excellent after sales service
21 September 2024
Unprompted review
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted that you are happy with your purchase and that our shoes have met your expectations. 121 Shoes always strives to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Great service-Great shoes
I been using 121 shoes for a couple of years now. The delivery time is prompt and price very competitive. With free delivery and returns, I find 121 shoes my go online shop.
26 June 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted that you are happy with your purchase and that our shoes have met your expectations. 121 Shoes always strives to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Reply from 121Shoes
Dear Vanessa,
We are deeply sorry to hear about your experience with your recent order from 121Shoes. This was a genuine oversight on our part, and we sincerely apologize for the inconvenience caused by sending two left shoes.
We value your feedback and thank you for bringing this issue to our attention. Your satisfaction is of utmost importance to us, and we are committed to ensuring that such errors do not recur in the future.
If you have any further concerns or require assistance, please do not hesitate to contact us directly.
Thank you for your understanding.
Warm regards,
121Shoes Team
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
First class service and best prices
First class service and best prices. Would highly recommend.
29 August 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
Good company
Competitive prices and great, responsive customer service. Overall a good shopping experience
22 August 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Great service
From order to delivery extremely quick and reliable, would highly recommend 121 shoes
10 August 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.