I purchased ladies boots ,they were too small . On returning the boots I realised I had sent the wrong parcel . Hello were so helpful and guided me in how to arrange a return of my parcel safely .... See more
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On Thursday I emailed 1-2-1 shoes about my Ecco shoes I bought last October as they were splitting. I received an email back from Woody promptly asking me to send some pictures which I did. I then re... See more
Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... See more
Company replied
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... See more
Company replied
Company details
- #43 of 212 best companies in Shoe shop
Written by the company
Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.
Contact info
6 Lady Road, Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, United Kingdom
- 07715 638527
- hello@shoes121.co.uk
- 121shoes.co.uk
4.8
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication,quality and value!
5 August 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Prompt delivery and great value.
Prompt delivery of shoes and these represent very good value for money.
23 July 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Great communication and care!
3 July 2024
Unprompted review
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
The shoes are a darker colour than…
The shoes are a darker colour than shown which is disappointing. However, they fit.
12 June 2024
Sketchers
Good experience from start to finish excellent price kept up to date with delivery and delivered on time
1 June 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you!
Well hidden gem!
Well hidden gem!
Found this shop while looking for some Clark’s shoes which were on sale after Christmas.
Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re service, very professional indeed. Thank you
6 April 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you :)
Reliable and quick
Quick and easy to order and fast delivery, kept updated on progress of delivery too. Would use again
9 April 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you！
Good experience
I would have given 5 stars but I have a query and can not get hold of anyone.
6 April 2024
Reply from 121Shoes
Hi there,
Thank you for reaching out to us and for your feedback. We apologize for any inconvenience you've experienced in trying to reach us.
We strive to provide excellent customer service, and we're sorry to hear that you've had difficulty getting in touch with us regarding your query. We're here to help!
Please feel free to email us at hello@shoes121.co.uk with your query, and we'll do our best to assist you promptly.
Once again, we apologize for any inconvenience caused and appreciate your patience.
The shoes were a difficult fit
14 March 2024
Reply from 121Shoes
Thank you for taking the time to share your feedback. We're sorry to hear that the shoes didn't fit as expected. Ensuring the perfect fit for our customers is of utmost importance to us, and we regret any inconvenience this may have caused.
We would love to assist you further in finding a suitable pair of shoes that meet your needs and preferences. Please don't hesitate to reach out to our customer support team, and we'll do our best to find a solution that works for you.
Thank you once again for bringing this to our attention. We appreciate your support and hope to have the opportunity to serve you better in the future.
Perfect
Found this company by a random search for a product. Had never heard of them before, so did necessary checks before ordering. I ordered a limited pair of Skechers at a reduced price in the sale. Shoes arrived next day, perfectly packaged with even a return bag. Very happy with my limited edition Skechers and the great experience from purchasing from this company. Great communication, quick delivery, perfect shoes. Highly recommended!
15 February 2024
Unprompted review
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Ordered a pair of Skechers which were a…
Ordered a pair of Skechers which were a good price. They arrived quickly, with a returns bag inside incase I needed to return (which I didnt) I had a query on ordering, and emailed 121, who replied quickly. I can recommend this site.
23 March 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Good, reliable service
Prices were good and delivery was quick. I had to return the shoes as they were too narrow for my feet, but I received a refund within a few days.
11 March 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Really quick delivery.
Really quick delivery.
No worrying incase the shoes don't fit with free returns.
5 March 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Fantastic price fast shipping great…
Fantastic price fast shipping great product say no more.
14 February 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Best choices of shoes and with fast…
Best choices of shoes and with fast delivery too.
6 February 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Don’t judge a shop by its name!
Pleasantly surprised by quick and efficient delivery. They have even included a return bag inside a shoe box with printed delivery address. Never got this from any other shop, so first time for everything I guess. Was little hesitant due to shop name, but quick look online assured me otherwise and rightly so. Will buy again, need be, and very much recommended.
12 February 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
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