I purchased ladies boots ,they were too small . On returning the boots I realised I had sent the wrong parcel . Hello were so helpful and guided me in how to arrange a return of my parcel safely .... See more
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See what reviewers are saying
On Thursday I emailed 1-2-1 shoes about my Ecco shoes I bought last October as they were splitting. I received an email back from Woody promptly asking me to send some pictures which I did. I then re... See more
Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... See more
Company replied
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... See more
Company replied
Company details
- #43 of 212 best companies in Shoe shop
Written by the company
Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.
Contact info
6 Lady Road, Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, United Kingdom
- 07715 638527
- hello@shoes121.co.uk
- 121shoes.co.uk
4.8
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and fast delivery.
17 November 2023
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We're thrilled to hear that you're satisfied with your purchase and our service. At 121 Shoes, we strive to deliver high-quality products and excellent customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Brilliant Service
Extremely efficient keeping you informed throughout the process of buying the shoes. Shoes received within 48 hours of ordering with no postage and packing fee!! Wow thank you.😃👍
16 November 2023
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We're thrilled to hear that you're satisfied with your purchase and our service. At 121 Shoes, we strive to deliver high-quality products and excellent customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Great price and quick delivery!
16 November 2023
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We're thrilled to hear that you're satisfied with your purchase and our service. At 121 Shoes, we strive to deliver high-quality products and excellent customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Fast not furious!
Fast not furious. Great service 121 Shoes and an excellent deal too.
Thanks
14 November 2023
Reply from 121Shoes
Thank you for taking the time to share your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. Thus, receiving such positive feedback is truly rewarding and motivates us to continue delivering the best possible shopping experience for our valued customers. Thank you once again for your kind words, and we hope to see you soon!
Ordered x1 pair of trainers
Ordered x1 pair of trainers.
Order arrived swiftly and ahead of time.
Very happy with the shoes I purchased!
Will definitely order from 121 Shoes again!
Great service, great price.
12 November 2023
Prices were the best I found anywhere…
Prices were the best I found anywhere and I got free next day delivery. Shoes are perfect. Would use again.
16 November 2023
Unprompted review
Efficient & businesslike
2 November 2023
Good comfortable shoes at a great price…
Good comfortable shoes at a great price & no issues with delivery.
27 October 2023
Kept me informed every step of the way.
Kept me informed every step of the way.
Will definitely use this company again
12 October 2023
My order was dispatched quickly
My order was dispatched quickly, arrived on time
Happy with my new boots
Would use again
9 October 2023
Fast postage with updates all the way.
Fast postage with updates all the way.
Genuine item
no issues
9 September 2023
Would definitely buy from 121 again…
Would definitely buy from 121 again bought shoes on the Sunday I had them by Tuesday so definitely a positive thing. Shoes so far so good only had the Clark’s a week but I have not had a bad Clark’s shoe to date for my kid’s school shoes
2 September 2023
Order and delivery great
17 July 2023
The right pair of shoes were delivered…
The right pair of shoes were delivered promptly.
Royal Mail offered to deliver them to my address or a nearby post office, so collection was easy.
10 July 2023
Stay away go elsewhere and pay a bit more to a reputable supplier
Took the order no problem, took the money no problem, then a few days later I formed me they did not have the Rieker sandals, and yet for several days after informing me, they were still showing the same sandals as available and the website would still allow me to order again. Also said I would receive my refund soon and after 5 days I had to go to PayPal as no sign of a refund. As soon as PayPal contacted them a refund was done quickly but now I have to wait another 5 days before the money will be I my account so I am without the money for 10 days yet 121 were able to take the payment instantly.
Just pay a bit extra and order your shoes fro a reputable supplier. Would definitely not use 121 again at any price or recommend that anybody else should.
Very disappointed indeed just always use Amazon as you will receive what you order and not be lying out the money for something that you buy and the supplier doesn't even have.
22 June 2023
Great service!!!
23 May 2023
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