I purchased ladies boots ,they were too small . On returning the boots I realised I had sent the wrong parcel . Hello were so helpful and guided me in how to arrange a return of my parcel safely .... See more
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On Thursday I emailed 1-2-1 shoes about my Ecco shoes I bought last October as they were splitting. I received an email back from Woody promptly asking me to send some pictures which I did. I then re... See more
Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... See more
Company replied
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... See more
Company replied
Company details
- #43 of 212 best companies in Shoe shop
Written by the company
Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.
Contact info
6 Lady Road, Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, United Kingdom
- 07715 638527
- hello@shoes121.co.uk
- 121shoes.co.uk
4.8
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would use again
My last order was cancelled so they refunded the money very quickly. I reordered and the item came on time. Would order from them again.
10 February 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Good value will use againGood price.Well presented.Kept advised…
Good price.Well presented.Kept advised of progress and delivered in good time.Will use as fain
9 February 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
very efficent company ,fast delivery…
very efficent company ,fast delivery and great after sales thanks
30 December 2023
Reply from 121Shoes
Thanks for sharing your experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Bought a pair of Solovair boots in…
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue.
121 Shoes answered a number of questions promptly before and after purchase and boots received and beautifully comfy out the box.
Will buy again from 121 Shoes.
26 December 2023
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Listed as in stock on site so ordered
Listed as in stock on site so ordered. Not in stock! At least the refund was pretty quick.
6 January 2024
Reply from 121Shoes
Dear Emma,
I want to extend our sincere apologies for the less-than-pleasant experience you encountered during your recent shopping on our website. We sincerely apologize for the inconvenience caused by our error and fully comprehend the significant impact it has had on your purchase.
Your review is invaluable to us, and we are committed to ensuring a seamless and enjoyable shopping experience for you and all our customers.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for taking the time to provide your feedback. We value your relationship with us and look forward to providing you with better service in the future.
Best regards,
121 Shoes Team
quick delivery and very good price
quick delivery and very good price. Mistake in number of shoes arriving but put right quickly.
26 December 2023
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Easy to order and good delivery service!
2 January 2024
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Excellent thank you
2 January 2024
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Good quality of shoes ,quick delivery…
Good quality of shoes ,quick delivery and quick return service.
26 December 2023
Reply from 121Shoes
Thank you for taking the time to share your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We're thrilled to hear that you're satisfied with your purchase and our service. At 121 Shoes, we strive to deliver high-quality products and excellent customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We're thrilled to hear that you're satisfied with your purchase and our service. At 121 Shoes, we strive to deliver high-quality products and excellent customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Great service and speedy delivery.
Bought 2 pairs of Ecco shoes at a very good price. Unfortunately only one paired arrived, likely due to Christmas post. A short email to 121Shoes and a second pair was dispatched quickly and arrived the next day. Great customer service and very pleased with shoes.
20 December 2023
Unprompted review
Reply from 121Shoes
Thank you for taking the time to share your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
The real deal, it’s not too good to be true
It’s not often I write on these unless they are bad, however I was genuinely wary about 121Shoes because the prices were so cheap. I checked on here and 98-99% of reviews were positive, even with that I was cautious and paid by credit card still expecting something to be wrong. I got 2 pairs of Ecco golf shoes at a bargain and they arrived 2 days later, the genuine thing, the right colours, right sizes. I’m really happy I took what I thought was a chance, big thumbs up to 121Shoes
9 December 2023
Unprompted review
Reply from 121Shoes
Thank you for taking the time to share your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. Thus, receiving such positive feedback is truly rewarding and motivates us to continue delivering the best possible shopping experience for our valued customers. Thank you once again for your kind words, and we hope to see you soon!
Grwat price and super fast delivery
Great price and the shoes were delivered the next day. Very good service from the store
26 November 2023
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We're thrilled to hear that you're satisfied with your purchase and our service. At 121 Shoes, we strive to deliver high-quality products and excellent customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We're thrilled to hear that you're satisfied with your purchase and our service. At 121 Shoes, we strive to deliver high-quality products and excellent customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Great price great delivery service
Great price great delivery service. Item as described
25 November 2023
Reply from 121Shoes
Thank you for taking the time to share your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. Thus, receiving such positive feedback is truly rewarding and motivates us to continue delivering the best possible shopping experience for our valued customers. Thank you once again for your kind words, and we hope to see you soon!
Great service
ordered shoes, arrived within 48hrs and boxed up carefully. Shoes were excellent, so pleased with my order
19 November 2023
Reply from 121Shoes
Thank you for taking the time to share your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. Thus, receiving such positive feedback is truly rewarding and motivates us to continue delivering the best possible shopping experience for our valued customers. Thank you once again for your kind words, and we hope to see you soon!
Superb!
Super quick delivery, coupled with a great price on the shoes I wanted. What more could you ask for?
18 November 2023
Reply from 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We're thrilled to hear that you're satisfied with your purchase and our service. At 121 Shoes, we strive to deliver high-quality products and excellent customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Reply from 121Shoes
Thank you for taking the time to share your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. Thus, receiving such positive feedback is truly rewarding and motivates us to continue delivering the best possible shopping experience for our valued customers. Thank you once again for your kind words, and we hope to see you soon!
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