123-Transporter | Österreich Reviews 

transporter given back without any scratches
two later they try to get money because of a broken mirror
scam scam scam

This is an honest review of my experience. While the renting process is initially hard and overwhelming due to the many instructions, it works perfectly once you get everything right. The rental price is very affordable—I was able to rent a van for just 40 euros, which is significantly cheaper than what other companies offer.

However, there is a major downside: the deposit policy. My 500-euro deposit was held, and I could only request a refund manually after 30 days—and only via a web browser, as there’s no option to initiate a refund through the Android app. Unfortunately, the refund process is frustratingly slow. After requesting my refund on October 29, I’ve waited more than five weeks with no updates.

Attempts to contact customer support via email have gone unanswered. While their chatbot is somewhat helpful for general queries, it offers no assistance regarding deposit issues.

Overall, while the initial rental experience was smooth and cost-effective, the deposit management system and lack of responsive customer service leave much to be desired.

I used their service last year for the first time. Everything went great until it took them close to a month to return my €500 deposit. They said it was 1 week.
This year I used their service again, thinking that since they have my information validated, used them before, etc., I wouldn't have that issue. Now they advertise it can take up to 4 weeks for the deposit, which I thought was an improvement in their communication to account for delays.

No, it's been more than 2 months and I am still waiting for an required higher deposit of €1000.

It's unacceptable, unprofessional and unethical such delays. One can only wonder why this is not simply leveraging users' money as a form of financial cycling to earn interest in the interim.

I had a terrible experience with 123-Transporter. I booked a van for 30.11.2024 and arrived on time to pick it up at 12:00. After searching for over 40 minutes, I discovered an email sent at 12:31 informing me that the booking was canceled. No prior notification, no explanation.

I tried calling their customer service multiple times to clarify the situation but couldn’t get through. This last-minute cancellation completely ruined my moving plans, and I had to find another company on short notice—which was much easier and more reliable.

To make matters worse, I still haven’t received my deposit back. The whole process was chaotic, unprofessional, and frustrating. I would not recommend this company to anyone.

I can't believe it has a 2+ stars average but 1. I would give it 0 if I could.

The very worst experiences I had so far, hiding the costs, after you successfully paid the rental, you are facing to pay another 149euro for 1 time non-refundable deposit or 1000euro refundable deposit which you can only try to apply to get it back after 30 days, by my case my rental was on 26. AUG and till today I didn't get it back.

Of course, for such kind of company, the customer service is not available forever.

It looks like you can call them by the hotline and you can chat online, but the fact is the hotline cost 3+ euro per minute, the online chat only with robot, not even AI.

Well, I am not alone, just watch out, after I get my deposit back I will delete my account and never return for sure.

Bad Experience. 123 transporter does not take responsibility for giving me the van half fuelled. Although i returned the van fully fuelled, they do not wanna give me my money back!! Instead of being tankful to me, they are just looking for excuse not to give the money back.
Never use this company again and let my friends use this company. I will write this experience in google map review as well.

Holding deposit for 2 months is insane! I'll never use this service again. Even if you use full insurance they hold 1000 Euro. Then you can request deposit back, but first you need to find a way how to do so. And only after 28 days from the booking date. After calming deposit process also takes about one months.

Renting the transporter was fine, no issues at all.
However, paying a deposit and only receiving it after 2 months is just totally insane. I also would like to mention that it is necessary to manually ask for the return of the deposit. This procedure is only possible 28 days after the rental day and NOT POSSIBLE IN THE APP.
Btw, the deposit was 500€ in my case.

The renting experience was fine but getting back the security deposit (eur 1000) looks like a bad dream. After more than 2 months the security deposit wasn't transferred back to my account. Next stop for me? To the nearest police station. I can just hope that I will get it back. I tend to believe this is a new type of scam.

Deception with using one’s money for free and not giving it back for more than a month

You book the car and they try to make it as fast as possible that you dont ecen need to confirm your ID card oder your driving license. After ist alls done you need to confirm your Identity and after that they ask for 1000€. After 28 days you can ask for the money and they need 2 weeks more. Ist a scum. I recommemd to nobody. Why should someone wait for 40 days for their money. Dont do it people

Never again
Terrible service

If you don't want to be scammed like me and my husband just stay away from this company and choose another one! After paying for and renting the van last month where they scammed us again with the deposit, now this month they are deducting money from our account without our knowledge, and on top of everything we are told we can't cancel our membership for 2 years! I will not leave it at that, but please stay away from this scam company!!

All good, except the caution which could be returned in shorter time.

In general transporters and App ok, but the fact that they keep the deposit for more than 30 days is not acceptable. Would absolutely not recommend this service.

Horrible. Absolutely terrible service.

*app is not user friendly.
*service employees are crappy, we had an emergency and it took 30 min waiting to get through the line.
* CAR STOPPED IN THE MIDDLE OF THE ROAD, we were on our way to drop the van off. We were on our way, in a traffic Jam, literally 5 km away from the drop off service when the car was deactivated and didn't turn on anymore. THIS SITUATION WAS HIGHLY STRESSFUL, THE IGNORANT DESIGN COULD HAVE COSTED LIVES!!!! SOMEONE COULD HAVE BEEN INJURED OR KILLED BY THIS HORRIBLE ACT.
*I am fine with paying the delay fine, but don't put my life in danger because of your stupid concept. Unbelievable, disrespectful company, crappy service.
*I WOULD NEVER RECOMMEND THEM TO A FRIEND, NEVER!!!
*there crappy service has put us in such emotional distress and physical danger.

So we needed a transporter minivan to transport a couch to our flat, so we searched up 123-TRANSPORTER.AT which seemed convenient for our task(This turned out as one of the worst experiences in the last 5 years).
Avoid at any cost. Upon the inspection when I opened the cars doors I discovered a dirty car probably from last customer. As time was of the essence I just took the photo, that I uploaded on their app and started driving(How ignorant of me, hadn't driven manual in long time sigh*). Only later on when I had driven already 50 km I noticed HALF-FULL tank... I though, well ok, happened before with rental companies, I will just call and explain at the end of rental.
I rented the car from 10:30(Actually from 10:45 as inspection took loooong), I was half an hour late to return the car at 12:00. So to my surprise when I tried to start the car at 12:25(parking place was 10 mins away) it didn't start. I thought maybe the battery is dead, but it turned out after half an hour sitting on hotline that they just deactivated the car!!! I rushed back and in the end was late 1 h 30 mins (+15 mins included, because of inspection..).
So "DANI" from CS called and I explained my situation, that I only drove 80 km distance and for sure, if they can deactivate car they can also check the distance driven, so therefore I do not want to fuel up the car, which tank was half full when given to me + trashed interior. DANI replied that it's not their problem and I will be charged for all the missing fuel of the car and if tank was half full I should of straight away fueled it!
DANI also said that I should be happy that he is giving me small fine of 29 EUR, which at the end actually was 94 EUR and not 120 EUR as I felt that "DANI" is not really there to assist me or even trying to listen me out I requested to be transferred to other CS agent or a supervisor to which he said he will then recommend 120 EUR fine. I was appalled.. We had a heated exchange and I was called rude numerous times as DANI said I was interrupting him... How can I not? If he didn't even hear me out??? Just blasts I should be happy that only small fine is applied... "DANI" may Gods bless your soul, but you LACK any CUSTOMER SERVICE QUALITIES(IN FACT THEY ARE ABSENT).
So at the end I got charged 53 EUR(Rental + Insurance) + 93 EUR(Penalty + afternoon rental + another Insurance)+ 59.04 EUR (fueling penalty + FUEL) which equals a total of >>205.04 EUR<< for renting a car for 2 hours!!! After extensive talks over the PHONE(if you are lucky and they pick up the phone and don't drop it afterwards) and E-MAIL exchange about our situation, THEY CONCLUDED they were not at fault and went ahead with charges!!!!! How are they allowed to operate like this??? This is fraud 1:1 for sure in their T&C's, they have nicely covered their bottoms up... So if you value your MENTAL HEALTH AND YOUR MONEY AVOID THIS SCAMMER "START-UP"!!!
NOTICE: Pay attention to their rating on their homepage 4.4/5 based on over 4600 reviews??? I could not discover from where they pulled these reviews out..
As per google reviews the are struggling at 2.9/5 with almost 500 reviews, its split between 5 star reviews and 1 star reviews. Upon reading other people reviews I understood I was not alone with my issues.

How to improve their service? I'm not sure, if it's possible it feels like it has ROTTEN from inside out.

"People who like torture go ahead it's a 5/5 star service MASTERPIECE"

Thank you and good luck!

Achtung !! Kaution 500€ !! You will never get back, Its hard to get back, They will never give you back, in my experience, They were holding my deposit for 38 Days and then before I start to raise a complaint with my bank I got the money back. You will be asked to pay the deposit after the booking is confirmed, then you have no other choice than paying the deposit. even this is fine if they punctually payback the deposit after 28 days but they will not. You have to raise a request on the booking page after 28days, then only they will start to think pay back your deposit !!