123-Transporter | Österreich Reviews 

Convenient pick-up and drop-off. Clear instructions and hastle free using the App. Would definately use this service again.

DO NOT USE THIS SERVICE! If you’re reading this now, it’s not too late!!!

We rented back in February. Uncomplicated. We were happy. Then we noticed that we kept getting charged 67€ monthly. Tried to contact the company because we thought it was a mistake or fraud. Impossible to contact. Emailed, tried calling…nothing. Ended up pursuing through our cc company as a fraudulent charge. The payment in August was successfully stopped, but then we got an email from a collections agency for 115€, saying that we didn’t pay, we had to pay within 7 days or face legal action.
Turns out, when we booked our van 7 months ago, there were 3 options for the deposit:
1. 1000€ refundable
2. 149€ non refundable deposit
3. 67€ monthly for 24 months, and the ability to rent vans as often as we liked without paying a deposit.

Apparently we “chose” option 3. We don’t recall ANY options, and would never have chosen to pay monthly for 24 months for a service we only intended to use once. Now we are stuck.

Turns out customer service CAN respond, and they finally responded to my email today. They’ve cancelled my contract at the first available month after its completion…FEBRUARY 2026. Are you kidding me? I’m so angry.

Difficult checkin. App failing. 1000 dollar deposit even when we chose the zero risk package.

The car and the rent process is fine but the deposit and refund process is terrible. I paid a deposit of 500 euros with my credit card and it will take me a total of 55-60 days to have my refund! This is an absurd!!!

This company will let you book a van and then ask for a deposit. They will then withhold your deposit for no reason. You will be asked to “request “ your deposit back 28 days later and even then they won’t pay you back your money.
Avoid this company!!!!

Positive.
Good concept, app easy, it looks clear, pick up and ride, good customer service ( available only during your rental).

Negative.
Vehicle not really cleaned, sometimes without full diesel ( you have to do it and they give you money back).
Adblue was missing, I had to do it because a message error, and they didn't refound me.
Time deposit unacceptable. T&C says 28 days, then 5 working days for the transfer. Still didn't receive it and it is impossible to contact them.

I am not really happy. No chances anymore

123-Transporter will retain your deposit (15,000 Czech crowns) until you request that they return it, which you cannot do for several weeks after your rental (with another 10 days after requesting it to be returned for them to do so). Let's do the math: They are earning 5% on my money in a high yield savings account during one month (62.5 Kc), while undermining my confidence in their honesty and transparency. Consequently, I will never rent from these guys again. Good riddance.

This company is purely a rip off scam. I tried to reserve a van, but in the process of doing that, they told me that my reservation had been rejected because they couldn’t accept my US drivers license. At that point, I had already entered my credit card details but whatever, I made other plans to move the furniture I needed to move. But, the company turns around and charges me and informs me on the day of my attempted reservation that I had a reservation. I attempted to contact the company to talk someone to understand what they meant. The phone number to talk to an actual person charges three Euros per hour. But, no one answers anyway and there’s no other way to contact a person. I then blocked the charges through my credit card company. 123 transporter or whatever it’s called then sends a debt collector after me. Avoid this awful company at all costs.

The whole process from checkout on the website to actually driving the car was an imposition. Nothing, literally nothing, worked: Like the payment process, the verification, we couldn't even drive the van because there was NO KEY in the vehicle. We ended up with NO VAN on our moving day. Also, no one helped us any further! Stay away from this company!

Simple and easy to use, quite convenient. Also accidentally left something in the van and was able to work with customer service chat in English to open the van and retrieve it.

Horror.
Booked it full insurance, cancel option. So far ok. Then a few days before, I got noticed, I had to „check in“. Which meant my car wasn‘t booked after paying. So I had to pay another 150 right away or 1000 euro caution only via eps, to get 2 month later back, if you ask for it, or a two year subscription for 2 years, 70 something. Of course no way out, read then the AGB, full insurance of course doesn’t really exist. Then, there was no number on the car, didn’t find it, the app didn‘t work, so I had to take 5 times the same 50 pictures of the car to get it unlocked. Crazy

Idee gut, Kaution Länge des Vorbehalts nicht so.
Im Grunde ist die Idee ja gut, wenn man spontan außerhalb normaler Geschäftsöffnungszeiten einen Transporter braucht.
Preis ist auch OK, Service-Hotline hat auch kompetent weiter geholfen beim Check In.
ABER:
Zum Thema Kautionshinterlegung vom Anmeldeprozess bis zum Transporter-Check In wird man nicht so leicht über die Höhe und Vorbehalt der Kaution informiert, das findet man erst raus, wenn man quasi schon mitten drin ist!
Erstmal ist es gut, dass die Höhe von 1000€ auf 500€ reduziert wurde (wer hat auch schon mal eben so 4 Wochen 1000€ rumliegen). Nun zum Stern Abzug:
Die Kaution wird 28 Tage (also 4 Wochen) einbehalten. Zwischenzeitlich wird der Transporter aber mehr als 10x ausgeliehen - alleine nach meiner Buchung war dieser innerhalb einer Woche 20x ausgeliehen. Man kann daher unmöglich nachvollziehen, ob ich Schäden verursacht hätte, damit die Kaution einbehalten wird! Ab einer gewissen Buchungs-Anzahl sollte diese automatisch zurückgebucht werden! Denn auch hier muss man 4 Wochen nach Buchung sich über die App auch selbst drum kümmern (und wenn es - hoffentlich - nur ein Button tippen in der App ist). Ich hoffe, das gestaltet sich dann nicht als zu kompliziert. Es gibt Menschen, die sind auf solche Beträge angewiesen (eigentlich müsste es nur 3 Sterne dafür geben).

English Version:
Good idea, deposit length not so good.
Basically the idea is good if you need a van spontaneously outside of normal business hours.
The price is also OK, the service hotline also provided competent help with check-in.
BUT:
When it comes to depositing a deposit, from the registration process to the van check-in, it is not easy to find out about the amount and reservation of the deposit, you only find out when you are already in the middle of it!
First of all, it is good that the amount has been reduced from €1000 to €500 (who has €1000 lying around for 4 weeks anyway). Now for the star deduction:
The deposit is retained for 28 days (i.e. 4 weeks). In the meantime, however, the van is rented out more than 10 times - after my booking alone, it was rented out 20 times within a week. It is therefore impossible to understand whether I would have caused damage to have the deposit retained! Once a certain number of bookings have been made, the amount should be automatically refunded! Because here too, you have to take care of it yourself via the app 4 weeks after booking (even if it's - hopefully - just a button tap in the app). I hope that doesn't turn out to be too complicated. There are people who rely on such amounts (actually, it should only get 3 stars).

Just because you can't leave 0 stars. Its a SCAM!!! You pay, you leave all your documents and just AFTER they want you to leave 500 - 1000 € deposit. And you can't cancel reservation and get money back. Customer support sucks.

Das ist der schlechteste Kundenservice, mit dem ich je in meinem Leben zu tun hatte. Die Firma noch schlimmer, die Werbung ist irreführend, 45€/Tag ist gelogen, das sind 45€/6h plus eine versteckte 500€ Kaution, die du erst nach 45 Tage bekommst, wenn du ihnen den Kopf abreißt. Halten Sie sich von dieser Firma fern.

This is the worst customer service I've ever dealt with in my life. The company is even worse, the advertising is misleading, 45€/day is a pur lie, that's 45€/6h plus a hidden 500€ deposit that you only get after 45 days if you rip their head off. Stay away from this company

Terrible! Same problem as everyone below with the 500 EUR deposit. Book somewhere else!

The booking process was straightforward, convenient, and efficient. I appreciate the online service setup, especially the availability of multiple languages in the app. However, I was disappointed by the lack of transparency regarding additional fees. The deposit waiver and deposit costs were only mentioned after I had paid for the car rental, which felt misleading. Although it wouldn't have changed my decision to rent, it would have been fairer to disclose all costs upfront, allowing me to make a fully informed decision.

The most frustrating aspect was the restriction on using my driving license. As a foreigner with all the necessary documentation to reside temporarily in Austria, it seems reasonable to expect to rent a car with my home license, with or without international authorization. Discovering this limitation only after making the payment was particularly frustrating. At that point, the app didn't offer an option to cancel the order or contact customer support to address the issue. This lack of transparency and support feels deceptive. All essential information should be disclosed before any payment is made, without exception.

After booking, you have to pay a deposit of 500 / 1000 Euros, which they book instantly. You can only ask for your money back after 28 days, which is crazy. They use this as a credit because other ways they probably would not have enough cash.