123ink Reviews 

2,511
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick dispatch and speedy delivery, often receiving their orders within 24 to 48 hours, which many find impressive and stress-free. The products are frequently highlighted for their top quality and excellent value for money, especially regarding ink cartridges and compatible alternatives. Many people appreciate the professional and helpful service, noting clear communication, regular updates, and well-packaged items. However, some customers also noted issues with delivery times not matching advertised promises, leading to unexpected delays and frustration. A few other people also felt that customer service could be improved, citing instances of unhelpful interactions or problems with product compatibility that were not resolved satisfactorily.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the great quality, competitive pricing,... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and... See more

Order

Customers generally report positive experiences with the ordering process, highlighting the ease of placing... See more

Service

People report positive experiences with service, with many reviewers highly recommending the company and... See more

Price

Users describe positive interactions with price, often noting that products are cheap and offer great value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is an amazing little company, that has become more of a 'support service' to me in my work, than simply a shop! They give fair and balanced advice, they follow-up by phone if you didn't submit an... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Rated 5 out of 5 stars

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provi... See more

Rated 5 out of 5 stars

Highly recommended. Have ordered some stationary from different companies before but 123ink.ie deliver on time and better value for money. There is also a small bonus in the box which comes in very... See more


Company details

  1. Office supplies shop
  2. Toner cartridge supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,511)

381 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. I was very impressed with the efficiency of the team and the excellent communication and updates received regarding my order! Well done, so refreshing to receive such great service. Thank you

9 April 2026
Unprompted review
Rated 1 out of 5 stars

123ink.ca deceptive recommendations

I searched there website for my HP MFP 139we, it listed 8 purchase options. I elected the Moustache brand 141a with Chip. Cartridge arrived and the chip is not compatible with this model. Buried at the end of the page they state it's not compatible. A very misleading website and very deceptive business practice compounded by website design to manipulate the end user. They don't offer refunds so needless to say, if you own a newer HP printer that has a chip I would not recommend using this brand.

So the question is if 123ink.ca is proudly Canadian owned why would an reply come from Ireland 123ink.ie. My complaint is well documented with your support people so feel free to have the refund issued. BTW your response confirms the deceptive website design.

25 March 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Ken, we’re sorry to hear you didn’t have a positive experience with your order. For the most accurate results, we recommend using the printer model search on the side of the homepage, as the main search bar returns broader matches based on keywords. If an issue occurred on our side, we'll certainly arrange a refund if that’s the customer's preference. Thank you.

Rated 5 out of 5 stars

123ink.ie great service, great prices

This was my first order with 123ink.ie. The order process was quick and easy. Delivery was next day and the savings are considerable compared with instore retail prices for Canon inks. Though, they provide ink for all other printer brands and lots more.
I will definitely use them in the future.

19 February 2026
Unprompted review
Rated 4 out of 5 stars

I ordered ink with 123

I ordered ink with 123 , there was an issue with the product . 123 customer service tried to help but the issue could not be rectified. The company replaced the product . I am most grateful for their efficiency and service, I will be ordering the product again. Excellent value for money and very good customer care experience.
Happy customer, Audrey

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Misleading “Same-Day Dispatch” – Still Waiting After 4 Days

I ordered a printer last Thursday based on what the website clearly states: “Order before 7pm for same-day dispatch.” Unfortunately, that turned out to be completely misleading.

Four days later there is still no update at all on the delivery status. I’ve called customer service several times because we actually need the printer, and the only response I got was that it’s “somewhere in the warehouse” and hasn’t left yet, and they don’t know when it will be dispatched.

If you cannot honour what you advertise on your website, then you simply shouldn’t say it. Customers rely on that information when making a purchase.

Very disappointed with the service and lack of transparency. At this point I don’t even know when (or if) the printer will actually arrive. Avoid.

16 March 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Heic, we are sorry to see a 1 star review. Can you please contact us to confirm your details so we can follow up and investigate this internally? Many thanks.

Rated 5 out of 5 stars

Other businesses should take note...

I have been dealing with 123ink for years and in recent times they have really upped their game. They not only offer top quality products and speedy delivery, but this is topped off with some of the best customer service and after sales service you will find today. Really dedicated to customer satisfaction, real humans talk to you (and even call with options if there is likely to be the slightest delay with an order) and they deserve every credit for that in a world that seems to do everything to make customer communications difficult. Highly recommended!

1 March 2026
Unprompted review

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