123inkReviews 

2,508
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick dispatch and speedy delivery, often receiving their orders within 24 to 48 hours, which many find impressive and stress-free. The products are frequently highlighted for their top quality and excellent value for money, especially regarding ink cartridges and compatible alternatives. Many people appreciate the professional and helpful service, noting clear communication, regular updates, and well-packaged items. However, some customers also noted issues with delivery times not matching advertised promises, leading to unexpected delays and frustration. A few other people also felt that customer service could be improved, citing instances of unhelpful interactions or problems with product compatibility that were not resolved satisfactorily.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the great quality, competitive pricing,... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and... See more

Order

Customers generally report positive experiences with the ordering process, highlighting the ease of placing... See more

Service

People report positive experiences with service, with many reviewers highly recommending the company and... See more

Price

Users describe positive interactions with price, often noting that products are cheap and offer great value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is an amazing little company, that has become more of a 'support service' to me in my work, than simply a shop! They give fair and balanced advice, they follow-up by phone if you didn't submit an... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Rated 5 out of 5 stars

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provi... See more

Rated 5 out of 5 stars

Highly recommended. Have ordered some stationary from different companies before but 123ink.ie deliver on time and better value for money. There is also a small bonus in the box which comes in very... See more


Company details

  1. Office supplies shop
  2. Toner cartridge supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,508)

378 reviews in the last 12 months

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Rated 5 out of 5 stars

I wanted to buy ink for an old printer…

I wanted to buy ink for an old printer which would only allow the use of a specific brand. On ordering same from the website I got a call from a member of staff to enquire if all was in order and I was particularly pleased that I could choose my preferred delivery method.
He then went on to ask why I chose that particular brand of ink when it was so expensive for so little in a cartridge, and yet again went out of his way to explain to me why my printer wasn't accepting any other brands. He was a very warm, friendly and extremely helpful staff member, the kind of person I would love on my own team. I'm just ragin' that I can't remember his name! To top off this very positive experience - my ink was delivered the very next day!!
Had I ever used your company before?
Nope.
Would I use it again?
Definately!
Would I recommend this company?
Absolutely!!
Thank you so very much!!
Pam.

25 February 2026
Unprompted review
Rated 3 out of 5 stars

Just had a bit of unfortunate…

Just had a bit of unfortunate experience… ordered a week ago and no news of my order. Contacted the company via email and in fairness, they respond quickly. Offered to split the order because 1 item that wasn’t available held back the order.

This wasn’t communicated with me earlier and only because I reached out. So I find the “order by 6pm, ship same day” is misleading.

Otherwise, I don’t think the company is too bad to deal with but they could do better.

4 March 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Eileen, thank you for the feedback. Unfortunately if an item states 'in EU warehouse' it may take a few days to arrive at our Dublin warehouse. We are continuously working on our processes to improve and insure this doesn't happen often. We appreciate your custom. Many thanks.

Rated 1 out of 5 stars

Selling Product they dont have-...then pushing their own product instead

Purchased a cartridge online this morning, then get phonecall to say they dont have it in stock, pushing their generic product which I didnt want. I suggested they shouldnt allow purchase if they dont have product available. No urgency in refunding card either...

20 February 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Sinead, thank you for your feedback. The cartridge you ordered is available to us but would need to come from our EU warehouse, as stated on the website at the time of purchase. We contacted you as we didn’t want to delay your order further. Our own‑brand cartridges are fully ISO‑certified and a cheaper alternative, but we understand if you prefer the original brand. I can confirm your refund has been processed by our accounts department. Apologies for the inconvenience caused.

Rated 5 out of 5 stars

Honest & Responsive!

The printer ordered was a little bit delayed than normal, due to the weather conditions, but was delivered before the promised date. It was a good experience! Will recommend.

31 January 2026
Unprompted review

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