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123ink Reviews 

2,511
•
TrustScore 4.5 out of 5

4.5

Office supplies shop
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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick dispatch and speedy delivery, often receiving their orders within 24 to 48 hours, which many find impressive and stress-free. The products are frequently highlighted for their top quality and excellent value for money, especially regarding ink cartridges and compatible alternatives. Many people appreciate the professional and helpful service, noting clear communication, regular updates, and well-packaged items. However, some customers also noted issues with delivery times not matching advertised promises, leading to unexpected delays and frustration. A few other people also felt that customer service could be improved, citing instances of unhelpful interactions or problems with product compatibility that were not resolved satisfactorily.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the great quality, competitive pricing,... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and... See more

Order

Customers generally report positive experiences with the ordering process, highlighting the ease of placing... See more

Service

People report positive experiences with service, with many reviewers highly recommending the company and... See more

Price

Users describe positive interactions with price, often noting that products are cheap and offer great value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is an amazing little company, that has become more of a 'support service' to me in my work, than simply a shop! They give fair and balanced advice, they follow-up by phone if you didn't submit an... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Rated 5 out of 5 stars

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provi... See more

Rated 5 out of 5 stars

Highly recommended. Have ordered some stationary from different companies before but 123ink.ie deliver on time and better value for money. There is also a small bonus in the box which comes in very... See more

Company details

  1. Office supplies shop
  2. Toner cartridge supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,511)

381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

123ink you won’t beat it!

Received my order next day! I had a query and my email was responded to immediately. Top marks for service and quality products. Their own brand toner was a fraction of the cost and absolutely perfect for my printer.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

My first order with 123


My first order with 123, and my last. I ordered a printer on 7/1/26. The printer was out of stock, but not indicated on their website, it was then delivered with the wrong plug, and when the correct plug was dispatched, it was to the wrong address in Northern Ireland! I live in Wicklow. A total of 3 weeks was wasted. During set up of the printer, the option to choose Ireland wasn't on the list of 'countries/regions' in the options menu, presumably because the printer was destined for consumers in all EU countries (bar Ireland and the UK (English speaking)), but got around that. Then I couldn't register the printer; the serial number triggered an ‘error’ response on Brother's portal but 123ink assure me the warranty is covered by them. Great, but couldn't they have informed me of that? I can only commend 123ink for their customer service. The staff did their best to resolve the issues in a timely way, but the 'weak links' in the chain need to get their ‘act’ together. Got a bag of Haribo 'star mix' for all my troubles; thank you. A box of Panadol would have been better.

28 January 2026
Unprompted review
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Reply from 123ink

Thank you for your review and for taking the time to share feedback. We are very sorry for the series of issues with your order, this is not the level of service we aim to provide, and we understand how frustrating this must have been. We’re glad our Customer Service team did their best to help, and we will be reviewing our processes to prevent this happening again.

Rated 5 out of 5 stars

Excellent customer service

Fast reliable delivery and great quality products. Excellent customer service - staff very helpful if you’ve any queries. Highly recommend

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with 123 Ink

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provided regular updates, were very professional, and made the whole process stress-free. I’ve now received the printer and I’m very happy with both the product and the excellent customer service. I would definitely recommend 123 Ink and will use them again.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Speedy

Speedy. Value for money. Well packaged. Incld a free rtn envelope for wasted ink cartridges. Fantastic.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Order Wednesday get delivery next…

Order Wednesday get delivery next Tuesday , they say if order before 6:15 they send same day bullshit -.- never again

1 January 2026
Unprompted review
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Reply from 123ink

Hi Kamil, we are sorry to see a 1 star review. Due to a high volume of orders last week, some dispatches were delayed beyond our usual same‑day timeframe. Unfortunately your order was affected by this delay. I can assure you our team is putting in every effort to get all orders processed as quickly as possible.

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