1800battery.com Reviews 429

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience of the service, with technicians often arriving promptly and providing efficient, professional battery installation. People frequently highlight the helpfulness and knowledge of the staff, who are often praised for their communication and ability to handle complex installations. However, some people were dissatisfied with issues related to delivery and scheduling, with reports of long wait times, missed appointments, and incorrect addresses. There are also instances where customers received defective or incorrect products, and a few reviewers mentioned negative experiences with customer service regarding these issues.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising the quick, efficient, and professional technicians... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the efficiency, friendliness, and... See more

Product

Clients share ambiguous opinions on product. While some customers praise the quick delivery and installation... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised the convenience and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used 1-800-Battery a few times and I appreciate their help so much! This time, Ray G. came and helped us when my daughter's car left her stranded after we ate at a local restaurant. Luckily,... See more

Rated 4 out of 5 stars

I was informed of each stage of the service with regular updates on the status of my request. The technician was very knowledgeable, courteous, and efficient. My battery was replaced with a new high... See more

Rated 3 out of 5 stars

Tech team turned up as scheduled with a battery different than the one pictured and ordered expecting I accept on faith that the delivered battery was better. I did not argue the issue and accepted... See more

Rated 5 out of 5 stars

Everything was so seamless, so easy. We ordered the batter needed and the installation and less than three hours later our battery was installed and the car ready to go. Our car’s battery is difficu... See more


3.6

Average

TrustScore 3.5 out of 5

429 reviews

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Rated 5 out of 5 stars

Chris got it done!

Chris showed up a bit outside of the schedule but he got here he changed my battery in no time. He didn't leave a mess and made sure the car started and I was satisfied before he left

16 June 2025
Unprompted review
Rated 5 out of 5 stars

More than satisfied

We were first surprised to fine this type service available to us, and pleased we did. This was one of the easiest on-line services we've ever used. In less than 2 hours my wife's car had the correct battery installed and ready to go! The service tech was most pleasant and knowledgeable. We didn't even realize her battery was located under the passenger seat! Being retired seniors, this is a service we'll use again if and when needed.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

A little outside the arrival window, but overall great!

A little outside the arrival window, but 2 hours after purchase is a lot to expect. Helpful technician. Brought it right into the garage. There were issues on my side, so I just installed myself at a later date. Tech had some diagnostic tools which helped.

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience from installation to warranty support

First off they send completely inexperienced people to install my battery. I only paid to have it installed because I knew I had to remove a few things to get to it. I ended up doing most of it myself. Then they billed me extra for the "extra" work, just horrible people. Then to boot my battery has died after less than a year and they will not even look at it until I pay them 125$. I cant imagine anyone thinking this company is worth dealing with. Any local car parts store would be a smarter option.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Everything was so seamless

Everything was so seamless, so easy. We ordered the batter needed and the installation and less than three hours later our battery was installed and the car ready to go. Our car’s battery is difficult to install but our technician was very knowledgeable, personable and efficient. We’re very pleased!!

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Refund me my deposit

Refund me my deposit. Don’t deliver dead batteries. Don’t have your clients waiting for two days to receive proper service. Train your managers not to be dismissive. Honor your warranty. Treat your disabled veterans better.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

This is as easy as it sounds

I like that I can do everything on my phone and everything is taken care of. I have used the service a couple of times. One of the times my battery was under warranty and I still got the exact same service and just paid for the tech to come out. Every single time it's easy and you get communication as things start rolling and before you know it attack is on the way to get a battery in your car. I will continue to use their service it's just so convenient

9 June 2025
Unprompted review
Rated 5 out of 5 stars

The battery in my Sprinter motorhome…

The battery in my Sprinter motorhome died. I called 1800battery and a technician showed up within 3 hours. Ismael was polite and professional as he installed the new battery and made sure I was able to start the vehicle before he left.
This saved me so much time in calling around and waiting for an appointment.
I highly recommend 1800battery to anyone who wants a battery ASAP!

6 June 2025
Unprompted review
Rated 4 out of 5 stars

Efficient and Professional Battery Delivery and Installation

I was informed of each stage of the service with regular updates on the status of my request. The technician was very knowledgeable, courteous, and efficient. My battery was replaced with a new high quality battery and my car has been performing well since. I would recommend this service to anyone needing a new battery installation.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

They are phenomenal

They are phenomenal. I called them at 4:45 after the 4 o’clock cut off on a Saturday. They showed up 45 minutes later and installed my battery so I can go to work the next day. They did not have to do that. They are amazing.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience…

I sent him my order and the estimate was 3.5 hours eta. In 2 hours the technician arrived with battery. In the middle of a monsoon he replaced the battery! Job well done! Great work!

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Quoted 2 hours, no tech came

I was quoted two hours and then after two hours, quoted another two hours. No technician ever came and our team wasted the entire day waiting. If I received a realistic ETA for a technician I would have booked a different service and would not have wasted an entire day for our delivery team. This was infuriating.

23 May 2025
Unprompted review

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