1800battery.com Reviews 429

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience of the service, with technicians often arriving promptly and providing efficient, professional battery installation. People frequently highlight the helpfulness and knowledge of the staff, who are often praised for their communication and ability to handle complex installations. However, some people were dissatisfied with issues related to delivery and scheduling, with reports of long wait times, missed appointments, and incorrect addresses. There are also instances where customers received defective or incorrect products, and a few reviewers mentioned negative experiences with customer service regarding these issues.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising the quick, efficient, and professional technicians... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the efficiency, friendliness, and... See more

Product

Clients share ambiguous opinions on product. While some customers praise the quick delivery and installation... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised the convenience and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used 1-800-Battery a few times and I appreciate their help so much! This time, Ray G. came and helped us when my daughter's car left her stranded after we ate at a local restaurant. Luckily,... See more

Rated 4 out of 5 stars

I was informed of each stage of the service with regular updates on the status of my request. The technician was very knowledgeable, courteous, and efficient. My battery was replaced with a new high... See more

Rated 3 out of 5 stars

Tech team turned up as scheduled with a battery different than the one pictured and ordered expecting I accept on faith that the delivered battery was better. I did not argue the issue and accepted... See more

Rated 5 out of 5 stars

Everything was so seamless, so easy. We ordered the batter needed and the installation and less than three hours later our battery was installed and the car ready to go. Our car’s battery is difficu... See more


3.6

Average

TrustScore 3.5 out of 5

429 reviews

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Rated 5 out of 5 stars

HIGHLY RECOMMEND

HIGHLY RECOMMEND! Process was quick and easy, gave me several options to choose from. Installation by Isaac was AMAZING! 22 minutes start to finish to change the battery in a Ford(which is buried under the dash🤦‍♀️)! Would have only taken 20 minutes but some body replaced a screw they lost so he had to get a different wrench 🤣. Even aired up my tire for me!

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Help when Help is needed

As an women with a disabled husband, my car is an essential so when the battery died I needed a reliable service and 1800battery.com was that assistance. Every step is clear and precise. The tracking of my order was accurate and the engineer was friendly and efficient. I will use the service again should I need it.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

I spent $330.00 in March of 2024 for…

I spent $330.00 in March of 2024 for the warranty and battery replacement. Here in AZ you need to replace every 2 years. I spent extra thinking how convenient. Wrong when I called to let them know under warranty they wanted to charge an additional $125.00 for a pending amount. When the person came he stated as I watched and witnessed that they previously did not install correctly. I have a 2008 Hummer H3 and when he popped off the casing it was not strapped down and the bolt was missing. So under the so called warranty of the initial $330.00 now charging me an additional $125.00. Well let's do the math on this for a battery. I am thinking about how to get a group of lawyers together and how not to get duped on a company like this.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

After 7 years my battery finally gave…

After 7 years my battery finally gave it up. The technician was terrific and pleasant to work with. They showed up in the time allotted and replaced the battery. It was located in the trunk of the Camaro and not an easy replacement. The work was ordered on a Sunday morning and completed Sunday later afternoon. I highly recommend.

6 April 2025
Unprompted review
Rated 4 out of 5 stars

a bit late but very helpful

Although the mechanic was a little later than was originally scheduled, he apologized, was courteous and very helpful. I am vocally handicapped and this service was extremely helpful that I could do the entire transaction, including financing with text. I will use this service again

5 April 2025
Unprompted review
Rated 3 out of 5 stars

Service provider good - data bad

The service provider was good, worked really hard to get the battery installed.

The problem is that the site quoted the wrong battery size, so it didn't fit in the tray despite even after the fact collecting the year/make/model information. So they don't have current data on what battery sizes fit the car.

Also the provider said, quote, "I just get it from Autozone" - meaning that the service is basically a "battery Uber" and the prices are grossly inflated. Not the provider's fault but I call it out for what it is.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, bought a battery from the and installed it didn’t last 2 days and they refuse to give a refund.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, simple and no hidden costs. GPS tracking provided to track technician and a description of the vehicle they were driving along with first and last name.
Highly recommend!!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Battery died and unable to replace…

Battery died and unable to replace myself. Knew of, but never used, 1-800-Battery so I gave them a try online.

It was easy and service man - very gracious and friendly - arrived at designated time and popped new battery in place. Car started right up. Wonderful service.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

This is by far the best experience I…

This is by far the best experience I have had with dealing with car issues. I work long hours and I would have to drop my vehicle off and sometimes sit in the wafting area for hours just to get a new battery. I googled battery delivery and this website popped up!!! I love it and have told my friends about this website...thanks!

30 March 2025
Unprompted review
Rated 4 out of 5 stars

If you want a battery replaced quickly…

If you want a battery replaced quickly without having to tow or jump start your vehicle then this is a go-to company. Easy process through their website and job completed in about 2 hours although I did get a call to upsell me which I’m not convinced was necessary but I did it anyway. It is expensive but that’s worth paying for the convenience and service. I did originally want to schedule the install for a different date but once I’d placed the order, I wasn’t able to change the schedule. I did try to contact them via email but got no response. As it turned out, the job was completed sooner than I expected even though it was on a Sunday. I hope the company keeps records because I have no paperwork other than my order which I printed in case I need to make a warranty claim.

23 March 2025
Unprompted review
Rated 3 out of 5 stars

I would’ve gone 5 ⭐️ here but the…

I would’ve gone 5 ⭐️ here but the communication from dispatch regarding the tech’s arrival time was non-existent and mostly indifferent when I called to check 2x. However, the tech was incredible and capable. Battery was installed correctly and in no time at all, price was just fine, and I would absolutely use them again.

22 March 2025
Unprompted review

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