1800battery.com Reviews 429

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience of the service, with technicians often arriving promptly and providing efficient, professional battery installation. People frequently highlight the helpfulness and knowledge of the staff, who are often praised for their communication and ability to handle complex installations. However, some people were dissatisfied with issues related to delivery and scheduling, with reports of long wait times, missed appointments, and incorrect addresses. There are also instances where customers received defective or incorrect products, and a few reviewers mentioned negative experiences with customer service regarding these issues.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising the quick, efficient, and professional technicians... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the efficiency, friendliness, and... See more

Product

Clients share ambiguous opinions on product. While some customers praise the quick delivery and installation... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised the convenience and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used 1-800-Battery a few times and I appreciate their help so much! This time, Ray G. came and helped us when my daughter's car left her stranded after we ate at a local restaurant. Luckily,... See more

Rated 4 out of 5 stars

I was informed of each stage of the service with regular updates on the status of my request. The technician was very knowledgeable, courteous, and efficient. My battery was replaced with a new high... See more

Rated 3 out of 5 stars

Tech team turned up as scheduled with a battery different than the one pictured and ordered expecting I accept on faith that the delivered battery was better. I did not argue the issue and accepted... See more

Rated 5 out of 5 stars

Everything was so seamless, so easy. We ordered the batter needed and the installation and less than three hours later our battery was installed and the car ready to go. Our car’s battery is difficu... See more


3.6

Average

TrustScore 3.5 out of 5

429 reviews

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Rated 1 out of 5 stars

Scam

Scam. Avoid at all costs. If your car battery is dead, call AutoZone. I paid $350 for 1-800-Battery to come and replace my battery, which died 10 months later. They replaced it under warranty, BUT the service still cost me $120. Guess how long the replacement lasted? And after they replace your dud with a dud, they'll tell you that 10% off the next dud is the best they can do. A car battery should last between 3 and 5 years, and when you get two batteries back to back that last 10 and 9 months respectively, you have to wonder.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent fast service

Excellent fast service - easy to schedule and the tech that came out was fantastic ! ! ! Highly recommended and will use again.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

The brand of the battery was different…

The brand of the battery was different that I paid and choose. I paid more than $500 hundred dollars for a battery that it was less than a $200 hundred, I chose the expensive one and get the cheapest one.

I call and told me that it was the battery that they have and they did not make my the discount for the a new user .

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

When I googled KIA batteries your site popped up. At first I was skeptical but after the reviews I decided to give it a try. So glad I did! It was fast and efficient. Chris Miller was very polite and professional and had our new battery installed in no time. I especially appreciated him knowing in what order to unplug the battery so as not to mess up the electrical system. Would use again in a heart beat.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Purchasing and scheduling was super easy. Frequent updates via email and text. Technician was knowledgeable and friendly. Would highly recommend.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

After I placed the order the process was smooth and transparent. I got messages and emails putting where the technician was and when he would be at site with the battery replacement. The technician was quick in the installation process and in 30 mins he was done with the work. I would definitely recommend the service!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Prompt, friendly, professional service!

Website is easy to use and appointment was easy to schedule as well. Mechanic notified me of ETA on day of appt and arrived promptly to do battery replacement.
Service rep., James, was friendly and professional. I will definitely use again if needed. Thanks!

3 March 2025
Unprompted review
Rated 4 out of 5 stars

Overall good experience

Your website was very confusing as to which battery I needed to order. If a car has 2 batteries, please make it clear for the average person to determine which battery is which. Otherwise, this was a great experience. The tech that came out to switch my battery was awesome.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Ordered and paid for a battery online…

Ordered and paid for a battery online to be delivered and installed ASAP (within 2 hours per the website). 3 days and many calls/texts to customer service before the service appointment actually took place. When the technician arrived, he was unable to complete the job due to "forgetting" something at home. Returned later that evening to install the battery. Car is now in the shop-bad battery. I called customer service and was advised they would need to come out (at a cost to me of $99.00) to verify and that my shop was just trying to upsell me. Complete waste of $350.00

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service even on Sunday.

James came from another state to replace my battery on a Sunday. Took him about an hour including drive time, install and check alternator. He was fast and efficient. I will use 1 800 Battery again if needed.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

The technician, Steven, was fantastic.

The technician, Steven, was very competent and friendly. The battery was installed in just minutes.

The only hitch that I could cite for improvement would be the tracking of the time of arrival. The link indicated that Steven would not arrive for 5 hours when, in fact, he was 25 minutes away. Steven did notify me when he was nearing my home so it turned out not to be a problem at all.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Due to my recent transplant surgery

Due to my recent transplant surgery, I needed help getting a car battery replaced in my Jeep.Easy Schedule an ordering process Online. Took care of payment online. Technician REY showed up on time and replaced out my bad battery with a new one. He did a great job and and went above and beyond.
Thank you,
Greg

28 February 2025
Unprompted review

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