1Bet Reviews 2,513

TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with payment withdrawals, often experiencing long delays and pending statuses for days or even weeks. People also faced difficulties with customer service, describing it as unhelpful, unresponsive, and providing generic answers that did not resolve their problems. Reviewers frequently mentioned problems with the website and the withdrawal process, including unexpected requests for additional documentation and accounts being blocked without clear reasons. The refund process was also a major point of dissatisfaction, with many struggling to get their money back or even close their accounts. Conversely, a small portion of people felt satisfied with the platform's professional nature, reliable features, and excellent odds. Some reviewers also highlighted positive experiences with customer support, noting that agents were helpful and responsive, especially for VIP members.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting significant issues with withdrawals... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing extreme disappointment and... See more

Website

People report negative experiences with the website, with many reviewers advising others to avoid it due to... See more

Refund

Customers had negative experiences with refund, primarily due to prolonged withdrawal processing times. Many... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting that they have not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had trouble withdrawing money, been user for over year and a half now havent had issues withdrawing smaller amounts up to 1k, recently i withdrew 5k, got cancelled after 2 days saying i need to... See more

Company replied

Rated 1 out of 5 stars

I make a deposit using my Neteller wallet via Crypto coin Etherium send to 1bet address given at the game apps. I deposit for $22 on Tuesday 2/12/2025 but till now the payment that I make still not in... See more

Company replied

Rated 1 out of 5 stars

Once again they have scammed me . Avoid avoid avoid better sites out there like Midnite! No cash back given in weeks when I have lost thousands say my winnings were more and it’s not possible... See more

Company replied

Rated 1 out of 5 stars

So I have used this platform for two years username : becca2403 Transaction : #101288135510040329 No problem taking thousands from me however the first time I tried to withdraw (yesterday) all... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Betting agency
  3. Casino
  4. Gambling house
  5. Gambling Service

Written by the company

We provide online sports betting across a wide range of popular sports, leagues, and live events. Our platform is designed to offer a simple, secure, and user-friendly experience with competitive odds, live betting features, reliable performance, and easy access on both mobile and desktop for players worldwide.


Contact info

1.9

Poor

TrustScore 2 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

Withdrawal rejected, my betting options very limited

Transaction ID #100740205745285218
My user experience was 5/5 in the beginning, great selection of sports and a very good user interface. However as soon I met the wager requirements, my bets are limited to 1-2 EUR, only singles are allowed up to max 2.00 odds.
Customer service is not helpful, saying the limitation is irreversible and throwing different figures on the additional (?) rollover requirements every time. I have evidence I made the wager more than 6-7 times, but money withdrawal was rejected multiple times. I'm afraid I'll never get my money.
I'll update this review to 5 stars once my withdrawal request has been processed.

Update: withdrawal successfully processed after this post.

29 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi Fernando,

Thank you for taking the time to review us on Trustpilot. Apologies for the delay. We are happy that everything worked out at the end and you have received your withdrawal.

Kind Regards,

The 1Bet Team

Rated 1 out of 5 stars

Let me write A BRUTALLY HONEST REVIEW

Let me write A BRUTALLY HONEST REVIEW

Platform 9/10
Reminds of Bet365 with only minor glitches - very user friendly

Customer service 1/10
Serviced by reps that have scripts and stick to them with no further explanation

Bonus 10/10 good first deposit bonus BUT (read below)

WITHDRAWAL AFTER BONUS 0/10- they will not let you withdraw and will throw a bogus excuse that you have “manipulated” the terms by making “BIG AND SMALL BETTS” that are inconsistent and suspicious with 75% difference …

HERE IS THE FULL STORY

Deposited $250 - Made $750 - requested withdrawal - they sent me that that there was missuse of account - account got substracted by $500 - now I only see $250

Customer service told me SORRY BUT BYE BYE THATS IT … requesting withdrawal now, and NEVER using this scam platform ever again (will see if i even get my money back)

There is a reason that this platform has 2/5 rating and i should have known better…

EDIT - received my deposit refund back after 7 days of waiting, without the profits i made - will never use this platform again!

REPLY TO 1BET - Just want to reply to 1BET CS Aand prove my point… you will reply that I “violated the terms and bet too high and then too low” and thats why winnings have been forfeighted. Just to make everyone aware: I had bets in the span of $75 and $400. In other words, you are “Micromanaging” my betting paterns, and why would i use a platform like this?
Giving you a chance to do the right thing still…. Username: Stsryu

Waiting for your reply 1BET CS

24 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

A complete disappointment - Avoid at all costs

1Bet, unfortunately, has been an enormous disappointment. The live betting API is abysmal, riddled with constant delays and sluggish odds updates. Placing a live bet on this platform is an exasperating experience, often taking anywhere from 20 to 120 seconds—completely unacceptable for a service that claims to offer live betting.

However, the worst aspect of 1Bet is their atrocious customer service. The live chat representatives seem uninterested in providing any real help, repeatedly responding with vague reassurances like "Don't worry," when, in fact, every customer on this platform has ample reason to be concerned.

Despite submitting a comprehensive range of KYC documents, including my passport, a selfie with the passport, bank statements, a driver’s license, and a national ID card, 1Bet inexplicably requested an additional selfie with my driver’s license. This makes no sense whatsoever. The ease with which one can deposit funds contrasts starkly with the agonizing struggle to withdraw them. This is a scandalous practice.

I have been waiting for over a week for approval on a larger withdrawal, while smaller amounts have typically been processed within a day. The inconsistency and delay in handling payouts are infuriating and raise serious concerns about the platform’s integrity.

1Bet is a bookmaker that should have its license revoked for its blatant mistreatment of customers. I strongly advise everyone to steer clear of 1Bet.

16 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello Jonas,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

Stay well away

Stay well away - 3 months asking to close my account and they will not do it.The single worst site and all staff on chats are bots - "Maddison" has been on chat for 48 hrs now and counting.

The worst site ever!!! Ran by scumbags.

Do not join here you will regret it.

Update : 3 times in 3 days iv been sent the same email as seen below

Thank you for contacting us.

We kindly ask you to clarify your request in order for us to be able to provide you with the best assistance possible.

We are looking forward to hearing from you!

Best Regards,

These people are scum - hopefully they will get closed down soon PLEASE READ ALL REVIEWS AND DO NOT JOIN THEM

UPDATE : THEY RESPOND WITH THIS GENERIC RUBBISH - CHECK MY EMAILS OVER THE PAST 3 MONTHS YE KNOW WELL THE ISSUE - SCUMBAGS!! YE WILL BE CLOSED DOWN SOON ENOUGH - YE HAVE NO CUSTOMERS LEFT

16 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 5 out of 5 stars

Janchooo

Username: Janchooo
Transaction id:#100740205745215701

My experience with this website is great other than when it comes to withdrawal. It has been 5 days from my withdrawal request. I've send some documents for security purpose. Hope I get my money soon so I can give it a 5 star rating.

15 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Matic,

Apologies for the delayed reply. Everything should be in order with your withdrawal. Please check and let us know.

Regards,
1Bet Team

Rated 1 out of 5 stars

limited before first bet.

limited before first bet.
It is a joke of a bookie, it is the same scam bookie a betobet, champion bet and any other bookie that this provider, They limited me to 1 eur max per bet and minimum 1 eur as well, the joke comes when you try to bet only 1 eur they say your exceed the limits jajjajjaj. After asking to refund my money they say I need to do the rollover 5x the deposit. So ovbiously the only way is the casino which they have it controlled. Please dont even try this sh!tty. bookie and warn anyone who wants to open an account there. Customer service are like bots saying the same garbage all time.

14 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello Darlin,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

In addition, please note that all the limitations and rollover are written in the Casino’s T&C. It is every player’s responsibility to familiarize themselves with the rules.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

becareful scam this site 1bet

becareful scam this site 1bet , deposit in second when withdraw ask alot information, i provide all information and also complete rollver still can withdraw.bad

12 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

Scam Site! They did not withdraw your money!!!

My username is Sovanousapov
Withdrawal ID : #100740205745216126

I'm trying to withdrawal my money for 766euro since JULY!!! I already completed my rollover and I provided all my bank information and my ID Card to them for 2 month now they keep asking for more and more information. I keep provided them and they did not withdraw my money!

Now my money stuck in there since JULY!! This site don't withdraw your money!!!

I will delete this review when they withdraw my money.

12 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear DustyBlaze,

In order to withdraw your winning, you need to complete the verification process. You were asked to provide additional documents.

Regards,
1Bet Team

Rated 1 out of 5 stars

Limited account

Hello:

I created my account on 09/07 by depositing 101.99 USDT and they gave me a bonus of the same value for sports betting.
After placing 5 bets they limited me and I can not place any bets.
My concern is that I have an associated bonus that I was offered that I cannot complete.
They don't give me any further explanation via chat.
I just want to complete the rollover.
My username is amerikano
my email is papaamerico2x@ gmail

I hope you can help me 1Bet.

9 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Americo,

Thank you for providing your 1Bet account details. Please note that we will check what the issue is.

Regards,
1Bet Team

Rated 1 out of 5 stars

Amateur Password Storage

App is designed to not withdraw money: my account was forgotten after a month and when I deposited more money I had to wait a week for the account to clear. I had to call customer service and have a check mailed a week later. I was asked to provide my password over the phone for verification which is deeply insecure. Expressing my security concerns resulted in my account being locked and having to wait 24-48 hours for additional verification to check out the next time I tried to log on.

The company feels to amateur to trust them with my money in the future. I feel there is a large risk of them getting hacked with their current security posture.

1 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

Was restricted to bet on live matches…

Was restricted to bet on live matches when I asked for a reason they simply told me it was a business decision

6 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 2 out of 5 stars

I must admit that i deposited the…

Read that rating and pay attentuon

I must admit that i deposited the minimum amount of money(witch is 35€ like whats that why do i need to deposit that much) and i staked in a game. I won the game and in like 1 hour the money was in my 1bet account. I need to withdraw the money in my bank account and thats where the problem is. For withdrawing you need to deposit 3 whole times(minimun is 35€) so 105€ for it to let you withdraw to your wallet. You are there to just stake and play a bet safe and you need to risk 105€ just to withdraw your winnings. After that it may take up to 3 working days for the money to withdraw. Thats nothing good for the people that use the app. Please 1bet respond to me and dont make me pay 105€ for my winnings to withdraw. I won just to pay again? Thats not fair for anyone!

3 September 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Panas,

In order to withdraw any winning, you need to complete the withdrawal requirements, which are explained in detail in the Casino’s Terms and Conditions and/or in the Bonus T&C, if you are using one.

Please note that upon every registration the player is asked if they agree with the T&C, and it is every player’s responsibility to familiarize themselves with the rules.

Best Regards,
1Bet Team

Rated 1 out of 5 stars

Scammers

Scammers. Deposit within seconds. To withdraw takes days. Contacted live chat. No help whatsoever. Do not use them.

29 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 5 out of 5 stars

Kevig16

Username: kevig16
Transaction id:#100740205745145405

So far my experience has been very positive, great selection of games and a very user friendly website. A bit concerned about withdrawal issues looking at other reviews, will update to 5 stars once my withdrawal has been processed.
Edit: Got withdrawal within 48 hours! Brilliant!

29 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi,

Many thanks for taking the time to leave a review – it means a lot to us!

We are thrilled to read such reviews and happy to see that you are enjoying playing on 1bet. Be sure to get in touch with our Support Desk (at your disposal 24/7) in case you have any questions about your account.

Warm Regards,
The 1Bet Team

Rated 1 out of 5 stars

Awful scammers

Awful website, they are real scammers. They don't really help you to make a self-exclusion. Cash out is not available. Support doesn't help. Almost impossible to verify your account.
All in all it was my worst experience

27 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi,

Thank you for your review. If you experience any problem with your account, please provide your 1Bet Account details and we will check it for you. In addition, you can always contact our Support Desk available 24/7.

We are looking forward to hearing back from you soon.

Best Regards,
The 1Bet Team

Rated 1 out of 5 stars

Scam...

Yet another Curacao based online betting company that are 100% scam artist. For your own sake do not use this company unless you plan to lay your bets!

28 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi Chris,

If you believe there is an issue with your account, please explain what the issue is and provide your 1Bet username or email address and we will check it.

Regards,
1Bet Team

Rated 2 out of 5 stars

this company’s withdrawal process is…

this company’s withdrawal process is beyond frustrating and needs serious reconsideration. I am trying to withdraw but the wait is dragging on. My account is b1lau.
This situation needs to be deeply investigated and escalated to a gaming regulator. If you’re looking for quick payouts, avoid this website. I’ll update my review based on their response.

26 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi Claudio,

Thank you for taking the time to leave us a review. Your feedback is very important for us, as it allows us to improve the services we can offer.

We were happy to have you on our platform, and we hope that you will consider giving us another chance. We have greatly improved the handling time for withdrawal requests since you've last played with us. Please keep in mind however, that cancelling and opening a new request will send it all the way to the back of the queue, as each request is unique.

If you have any questions or need any help, you can always message our agents in Live chat.

We wish you all the best and we hope to see you again on our platform.

Best regards,
The 1bet Team

Rated 1 out of 5 stars

This company is stealing people's…

This company is stealing people's money. When I registered I was not interested in the bonus. I just wanted to do sport betting using my own money. I talked to an agent on live chat who said I can remove the bonus and they even guided me how to do it which I did.
Yesterday morning I made a withdrawal which was in pending status till now and now it's rejected saying insufficient rollover. I did not participate in the welcome bonus and used my own money but now they don't want me to make a withdrawal. They don't answer emails and when speaking to an agent on live chat they don't allow you to escalate the matter. They are crooks stealing people's money. Username: louwst

21 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi Stanley,

Thank you for sharing your account details, please check as your latest withdrawal has been approved. If you encounter any other issues, do not hesitate to contact us.

Regards,
1Bet Team

Rated 1 out of 5 stars

3rd class service

3rd class service
Withdrawal not give

21 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

A band of thieves

Stay away from this site. If they don't have any official sources, they will void your bet. This happened to me 4 times, and even though I provided evidence, the department had already determined the result of the match themselves. A band of thieves.

18 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello Alberto,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

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