1st Energy Pty Ltd Reviews 

The consultant was friendly and polite, answered all our questions and made the signup a breeze.

All done via a comparison site so no personal input.
Did receive the welcome packet but no point in reading as all suppliers have obligations and you either accept or go elsewhere.
I made it clear should they enforce a Smart Meter installation, I will change suppliers.
Only good thing they only have an Australian call centre so if needed I most likely could understand the operator then again maybe not

HOW does this company have 5 stars?
Nothing positive to say. I was with them 4 weeks, the increased my bill by 20%... Even though the wholesale cost of power went down 10%...

You will spend 30 minutes of your time on hold, while you wait for them to fix problems they themselves caused.

Garbage customer service
Garbage quality,

Nothing positive to say.

Helpful and friendly staff. Saving me money for my electricity bills.

Very easy, no complicated drawn out questions or process. Everything is taken care of for you. Makes the entire process super easy.

All good easy to understand & happy to join.

Inaccurate information according to what was quoted. Definitely not the cheapest compared to my previous retailer AGL.
It's actually more expensive by 20%.

Although I found the website to be slightly clunky, not sure if this was my internet or not, I found the process fairly simple and straight forward, although after trying to do it over the phone and being transferred to the correct department, the call was disconnected on your end saying something along the lines of them being too busy to answer the phone at that time.

When you sign up to this company they are most helpful. If you need to get in touch with them for any reason once you are a customer - good luck!
I rang and was told I couldn't be put through to anyone, "as I am an existing customer". I would receive a call back from them within two days. Guess what 🦗🦗

I have also tried emailing on a number of occasions to no avail.

I have been trying to have my meter box upgraded with a smart metre, which should be done within 10 days.

Nothing.

Terrible service!
I do not reccomended!

Very easy to sign up and customer support was excellent

good communication

It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.

Clear communications, clear answers to my questions

Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Richard responded very quickly and was great. Therefore, you might be best to update your website with a clear way of contacting 1st Energy

It was easy to compare plans on line and 1st energy were quick to forward our plan documents

Joining 1st Energy
was very easy with help from the company,

Ash was great to talk with, non persuasive though found you the best provider

The company assisted me in changing suppliers, it was easy and quick and will probably save me around 25% of my quarterly electricity charge

1st energy has been a good company to deal with since joining them