Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Ri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
Company replied
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... See more
Company replied
There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... See more
Company replied
Company details
Written by the company
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contact info
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4.7
Excellent
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1st Energy Pty Ltd
Fantastic to hear Luke. Thank you very much for taking time to provide a review.
customer care were very helpful when I…
customer care were very helpful when I need to transfer to another address.
2 February 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Niroj. Much appreciated.
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Shireen. Much appreciated.
Responsive and helpful
Responsive and helpful
The person who took my call was local to Australia and had a lot of patience with me on the phone as I was changing providers and moving to a new place.
25 January 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Lu su. Thank you very much for taking time to provide feedback.
Speaking to a English speaking operator…
Speaking to a English speaking operator very helpful
13 March 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear Barry. Thank you for taking time to provide a review.
Fast and Easy.
Fast, factual, we have an unsual mix of Trustee and Op Co owner, he got that correct.
4 March 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback David. Thank you very much for taking time to provide a review.
Reply from 1st Energy Pty Ltd
Fantastic to hear Neil. Thank you very much for taking time to provide a review.
Fast process
The whole phone call was 7 minutes, fast, efficient and easy.
8 March 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Nikki. Thank you very much for taking time to provide a review.
User friendly sign up
User friendly sign up. Answered all my questions. Very happy
11 March 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide feedback. Much appreciated.
Quick easy and helpful
Quick easy and helpful rather than blocking, many hoops and judgements of status and viability to pay
18 March 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback George. Thank you very much for taking time to provide a review.
Fast efficient and knowledgeable…
Fast efficient and knowledgeable customer support who made switching providers a breeze.
10 March 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Ed. Thank you very much for taking time to provide a review.
I was confused by process
I thought the product was good. Jessica, the cold caller was lovely but then when I had to hang up and wait for a call from the product manager it became very messy.
I think what happened was a different power company called me in between times. Then I was unsure if I was talking to the correct company as I didn't hear properly what they were called in the first place.
Then it took 3 more phone calls from Jessica and Ash before things went smoothly. I thought by the end of it that I had been scammed. It was like the follow-up system had broken down and no-one knew what the other one was doing.
Fingers crossed that it has all gone well.
26 February 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide feedback Lyndi. I would like to look into this further and check everything is good at our end. I will need to know either your address or account number to find you on the system. Please email sarah.landry@1stenergy.com.au when you get a minute. Thank you very much
Reply from 1st Energy Pty Ltd
Thank you very much for taking time to provide a review John. Much appreciated.
Nicole was very helpful and patient…
Nicole was very helpful and patient with me
19 February 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback George. Thank you very much for taking time to provide a review.
A very relaxed conversation
A very relaxed conversation that provided enough info that really surprised me in the amount of money I was losing from being faithful to my previous provider.
20 February 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Fred. Much appreciated.
Richard was knowledgeable
Richard was knowledgeable and the whole process was easy and timely.
17 February 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Bill. Thank you very much for taking time to provide a review.
Richard was very helpful.
17 February 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Larraine. Much appreciated.
Knew his product was pleasant helpful…
Knew his product was pleasant helpful and explained all options
18 February 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Ret. Thank you very much for taking time to provide a review.
Reply from 1st Energy Pty Ltd
Great to hear Jim. Thank you very much for taking time to provide a review.
Very quick wait time on phone
Very quick wait time on phone. Helpful and polite.
6 February 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Melissa. Much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.