Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Ri... See more
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See what reviewers are saying
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
Company replied
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... See more
Company replied
There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... See more
Company replied
Company details
Written by the company
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contact info
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4.7
Excellent
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Aggressive salesman
Aggressive salesman, full off attitude when asking questions.
Tried to get me to agree to terms and conditions just to get the rates that were being offered as well as send items of identification. Had aggressive attitude about it being questioned. Typical predatory tactics.
Bad vibes from these guys, stay away.
Edit:Absolutely, I got a call from Leroy at 12:31 from 0485 904 866. Leroy was fantastic, he had me over the line, then he put me on to his supervisor for some reason and the experience did a full 180 degree turn. That supervisor needs some serious attitude adjustment
6 February 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for bringing this to my attention One Consciousness. It is surprising the hear this feedback as our sales team usually get glowing reviews. Do you happen to know who you spoke to? Did someone ring you or did you ring us? I can get a copy of the call recording if you have some further information. I would really like to investigate this further as we do not like to hear this from one of our team. Any assistance you can provide which will help me locate this call will be much appreciated. Time of call, the number called from or too would be super helpful. Thank you and my sincere apologies for this experience. This is not the service we want our team to be offering.
Thank you for providing further information Brenton. We have listened to the call and we can fully appreciate why you left your review. The sales person you spoke to after Leroy did not follow the correct process and we have take the necessary steps to ensure this doesn't happen again. We are so disappointed you have had this experience and we would like to apologise in person. Are you open to receiving a call?
Very dishonest. Do not use.
Moved into the house 11 months ago. Received estimated bills of $843.92 which seemed about right for our usage. Then they did an actual read and we received a bill of $3815. So a total of $4659.58 for 11months electricity.
The house is a rural property with:
- No air-conditioning
- No heating
- Solar hot water
- Gas stove
- A lot of very large windows, so don't use lights much.
Appliances are;
- Fridge
- Dryer
- Washing machine
- Couple of lap tops etc
Checked the meter myself over two weeks, and we use one third of what they claim we use.
I notice a few other reviewers have had a similar experience.
Very dishonest. Do not use.
29 January 2025
Unprompted review
Reply from 1st Energy Pty Ltd
As I noted on Product Review we are very sorry to hear of your experience. I will look into this further to try and understand the situation. I can assure you whatever happened has nothing to do with dishonesty. We send you a bill using the meter read the distributor provides us. But could there be a faulty meter for example? There might be an issue that has caused this to happen.
Good helpful and friendly and cheaper
It helpful and cheaper for my family
29 January 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear! Thank you for providing a review Taise.
I DISCUSSED MY POWER NEEDS AND GOT A GREAT DEAL!
THE MAN I DISCUSSED MY POWER SET WAS VERY HELPFUL. HAVING RECEIVED A 17% INCREASE FROM CURRENT ELECTRIC PROVIDER I LOOKED AND FOUND A OFFER CHEAPER THAT MY CURRENT RATES, PLUS THE EXTRA BONUS OF 5% ADDITIONAL DISCOUNT FOR PROMPT PAYMENT. A WINER TO BE SURE!
21 January 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Richard. Great to hear the feedback.
Excellent communication
From the moment the phone was answered I was treated very well and everything was explained simply and clearly . Hopefully the ongoing support is equally as efficient and reliable
13 January 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Rodney. We are thrilled to hear the feedback. I'm sure you will find the ongoing support just as good. :-)
Great friendly service
Great friendly service, very efficient, made it very easy to understand and comfortable to proceed with changing over to 1st Energy
21 January 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Tony. Thank you for taking time to provide a review.
Ash was super patient and helpful
Ash was super patient and helpful when going through my current rates and providing good advice .
10 January 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Kathryn. Great to hear the feedback.
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review CA. Much appreciated.
Will was very helpful and was able to…
Will was very helpful and was able to complete what I needed to be done
30 December 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Jacqui. Will will be thrilled with the feedback.
Efficiency
Agent was pretty thorough in providing information on the options and how we can save on energy costs.
23 December 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review. Much appreciated.
Reply from 1st Energy Pty Ltd
Great to hear the feedback. Thank you for taking time to provide a review.
Fantastic customer service 1st Energy!
Fantastic customer service 1st Energy!
Changing supplier was made very easy - quick and painless, with all my questions answered.
13 December 2024
Unprompted review
Reply from 1st Energy Pty Ltd
We are so thrilled to hear the feedback Michael. Thank you for taking time to provide a review.
The salesperson was very helpful and…
The salesperson was very helpful and informative
15 November 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Vicki. Great to hear the feedback.
He was really informative and gave me…
He was really informative and gave me all the information and was able to clarify and answer all the questions that I had.
18 November 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review. Great to hear the feedback!
Very pleasant & understanding .
Very pleasant & understanding of my needs , with no problems dealing with my issues .
18 November 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Lyn. Great to hear the feedback.
Great customer service
19 November 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Lucas. Much appreciated.
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Kim. Much appreciated.
Good helpful initial discussion
Good helpful initial discussion. I signed over to 1st Energy and am now feeling underwhelmed by the transition. Hopefully that changes soon.
21 October 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review. I'm sorry we have underwhelmed you with the transition. I would love to hear if there is anything we can do to redeem ourselves and if you have any particular feedback about the process that has contributed to your feeling. Please email me at sarah.landry@1stenergy.com.au Thank you!
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Parveen. Much appreciated.
The way he talked and respond me is…
The way he talked and respond me is great.
And feeling very comfortable to communicate.
22 October 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review. Great to hear the feedback!
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