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Company replied
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See what reviewers are saying
Making a withdrawal takes up to two weeks. Once you request it you get a request for ID verification. Which is ok, except that a different request comes every other day, rather than all in one go (o... See more
Company replied
Received great service today! New to the casino! Deposited £50 come away with just under £3000! Spoke to Claudia on LiveChat to find out how long the withdrawal process was and within seconds of speak... See more
Company replied
what a joke they hold me hours to just give me " welcome 1ST DEPOSIT BONUS " and after depositing i got nothing 0 . i have to wait another hour for live chat so they gonna bring excuses why they don... See more
Company replied
Company details
Information provided by various external sources
21.co.uk is a premium Online Casino and Live Casino TV brand. Get a £10 Free No Deposit Bonus when you join. 21.co.uk is a quality online casino and live casino site. There's a huge selection of the best casino games including live casino classics and modern slots with weekly offers and promotions. 21.co.uk also has an online sportsbook with odds on the biggest sporting events. Players can bet on the Premier League or spin the VIP roulette tables with the best croupiers. All new players can claim a £10 No Deposit Bonus to take to the live casino lobby or play on slots. Our live casino is that good we have our own Live Casino TV show on Channel 5, where you can play the amazing Live Blaze Roulette. T&Cs apply. 18+, www.begambleaware.org
Contact info
United Kingdom
- support@21.co.uk
- 21.co.uk
You should know
2.2
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was saved by solicitors on the main line
I lost everything because of them
These are the worst people, they first let you withdraw money to gain your trust and that's it. Since gaming commission won't do anything about this i had to source for help
4 December 2022
Unprompted review
Reply from 21.co.uk
Hi Alfred
We would like to assure you that 21.co.uk is a legitimate and highly regulated casino. All games are licensed by the relevant Gaming Commissions to ensure fairness. The games cannot be influenced in any way. Unfortunately, there is no guarantee of winning in gambling. Best regards! 2.co.uk
Good amount of tables to play and fast…
Good amount of tables to play and fast withdrawals
25 November 2022
Unprompted review
Reply from 21.co.uk
Hi Simon!
Amazing to hear, hope your experience continues this way!
21.co.uk
Reply from 21.co.uk
Hi Dean
Wonderful to hear. Wishing you a great afternoon.
21.co.uk
One of the worst betting companies out…
One of the worst betting companies out there. Do not bother wasting time signing up. The customer support is awful and the lie even after you show proof. Avoid at all costs
12 November 2022
Unprompted review
Reply from 21.co.uk
Hi James
Sorry to hear this. We´d like if you could elaborate a bit in order for us to be able to improve. If you could, please do it here at https://www.21.co.uk/support.
Thanks for your feedback!
Absolutely amazing company
Absolutely amazing company , I have just opened my account today and won money , money was in my account within 3 hours , customer service and live chat were so good and professional, highly recommended them
16 November 2022
Unprompted review
Reply from 21.co.uk
Hi Teza
Amazing to hear! We hope your experience continue being like this!
Kind regards,
21.co.uk
Don’t pay out
Trying to withdraw your winnings from this company is impossible, tried many times to withdraw money they just don’t release the funds .
Just stay well clear of this company they literally rob you blind , I’m seeking advice from the gaming commission about this company and how it doesn’t pay out your winnings.
Any company related to this one I would advise you stay clear spread the word so others don’t get robbed!!!!!!!!!
There reply doesn’t help at all totally avoiding the the complaint about paying out !
12 November 2022
Unprompted review
Reply from 21.co.uk
Hi Simon
We are sincerely sorry for any inconvenience. Please know that we always strive to improve and that is why it is very important for us to know these things. We sent you an email through Trustpilot asking for more details. We are very grateful for your patience and we will do our best to solve this!
Kind regards, 21.co.uk
Do not deposit with them
Do not deposit with them, you will not receive your winning. Be warned. Awful company.
10 November 2022
Unprompted review
Reply from 21.co.uk
Hi Shane.
Thank you for reaching out to us regarding the issues you have been experiencing. We are sorry to hear that there has been a delay with processing your withdrawal. We always try to process withdrawals as quickly as possible, and our team works around the clock to ensure a quick turnaround time for these payments!
If you are receiving an error message when trying to process your withdrawal, make sure to check that you are not withdrawing under the minimum amount as different methods come with different requirements for a withdrawal!
Please also note that we might need to verify your account before a withdrawal can be completed. This is a process that all of our customers go through at some stage to comply with our license and regulations and to ensure your funds are secure and safe.
To check if we need any documents from you, you can go to your Profile and under the section ‘Verify Account’ you will be able to see if there are any pending document requests on your account from us! From there, you will be able to find all of the information needed and instructions on how to upload these documents accordingly!
If these steps do not manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter on our side to provide you with a resolution as soon as possible!
We thank you for your patience and understanding!
Kind regards, 21.co.uk
Deposited £2069 and never withdrew
I've deposited £2069 and never been able to withdraw anything. It's not that I've won and spent it. I've never won anything worth withdrawing. I play a lot of sites and this is by far the worst for returns.
10 November 2022
Unprompted review
Reply from 21.co.uk
Hi Heather
Thank you for reaching out to us regarding this matter. We are very sorry to hear that you feel you're not satisfied with 21.co.uk. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.
All of the slots we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.
We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!
We hope this makes this matter more clear and thank you for reaching out to us again!
Kind regards, 21.co.uk!
I was told it doesn't matter how much…
I was told it doesn't matter how much you deposit they still wont pay the joining bonus as promised through advertising sites, just shut my account over a small bonus expecting through the advertising site, do not touch them, it's poor customer service advertising to match the big boys they can't deliver.
7 November 2022
Unprompted review
Reply from 21.co.uk
Hi Luke
We are sincerely sorry for any inconvenience. Please know that we always strive to improve and that is why it is very important for us to know these things. We sent you an email through Trustpilot asking for more details. Once you have sent them to us we can get in touch with you and settle your query.
We are very grateful for your patience and we will do our best to solve this!
Kind regards, 21.co.uk
Playing casino since 2 year with…
Playing casino since 2 year with multiple companies 21 co uk is one of worst only deposited never get chance to widraw don't waste your har money such junk sites.. closed my account finally .
10 October 2022
Unprompted review
Reply from 21.co.uk
HI Lokesh!
We are sincerely sorry to hear this. We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!
Know that you are always welcomed back!
Kind regards, 21.co.uk
Reply from 21.co.uk
Hi Jen
We are sorry to hear this. We would truly appreciate if you could give us feedback in order to improve, at https://www.21.co.uk/support.
Thanks
Withdrawal process is really quick
Withdrawal process is really quick. I received my withdrawal amount with in 4 hours.
3 October 2022
Unprompted review
Reply from 21.co.uk
Hi Ajay!
Amazing to hear! Have a great day ahead!
21.co.uk
Do not for one second think u will win…21.CO.UKTHEIFS
Do not for one second think u will win on this site?
they will feed u and then they will kill u !
u can not at any cost win!!!
Scammers dont come close to these brought from the dead soles.
16 September 2022
Unprompted review
Fastest withdrawal service
Always a great experience and withdrawal is always very fast here.
8 September 2022
Unprompted review
Reply from 21.co.uk
Hi Joe!
Amazing to hear, thank you!
Have a great weekend ahead!
21.co.uk
I read the awful reviews but decided to give them a chance ....Boy was I wrong Absolute sheisters !!!!
This company is an absolute shambles avoid at all cost. My account was closed down with them due to non verification. I initially complained to them that I was not happy as the game kept on glitching and logging me out mid play to which they were very responsive in making excuses. I then went on to query why I was allowed to register and deposit when I have a closed account with their sister company which means that I should have not been allowed to deposit at all. I raised a formal complaint and they just proceeded to ignore me meaning tough luck very quick to defend their dreadful software but radio silent when a valid concern is raised-not even an acknowledgement One of the worst casinos I have ever come across and extremely unprofessional - A seemingly rougue company Avoid like the plague !!!
7th Sept 2022 (Update)
Just received an acknowledgement email saying that the company is looking into my concern -will update what happens next - Its a shame it took a review here to get some sort of response.
20 July 2022
Unprompted review
Reply from 21.co.uk
Hi Tamsy
Thank you for reaching out to us. We are sorry to hear that you experienced issues at 21.co.uk. We would kindly like to redirect you to our customer support for them to help you further with your query. Please do note that we currently have a high pressure, however we will be in contact with you as soon as possible. We kindly ask for your patience and please feel free to tell me when your issue is resolved.
Kind regards, 21.co.uk
I recently signed up to the site on a…
I recently signed up to the site on a welcome offer and was fortunate to win over a £1000 and have then tried to withdraw this it was still cash balance being used and not the bonus funds, I clicked withdraw then a couple of days later I didn’t hear anything.
I then had an email saying I was blocked from their gaming promotions and their other sites as well and I couldn’t create a new account.
I emailed back asking about the funds they said the withdrawal didn’t go through as they could verify bank details.
Sent back details a few days ago and still nothing in my account and got an email saying it’s being dealt with by the complaints team and I can expect 28 days for them to respond.
I don’t understand how it’s so simple to deposit to one of the accounts but they make you jump through hoops to withdraw to the same account, absolutely ridiculous.
Edit:
On 23/08/2022 spoke to someone on chat who was very helpful apparently my documents have now been verfiied and it should be an accepted withdrawl within 10 days we shall see, I will edit this post again if this does happen and when.
On 28/08/2022 this was all paid no problems.!
20 August 2022
Unprompted review
Reply from 21.co.uk
Hi Daniel
We are sincerely sorry to hear that you are not happy with your experience at 21.co.uk. This is not something we wish for you.
We have now contacted you on email through Trustpilot asking you for more information so that we can help you with this.
Kind regards, 21.co.uk
Making a withdrawal takes up to two…
Making a withdrawal takes up to two weeks. Once you request it you get a request for ID verification. Which is ok, except that a different request comes every other day, rather than all in one go (or indeed BEFORE any withdrawal is made. Drags on forever. When eventually they approve every document possible then takes another 2 to 5 days to be paid.
Seriously outrageous
M
19 August 2022
Unprompted review
Reply from 21.co.uk
Hi Marta
Thank you for your feedback. We will take this further to relevant teams.
Kind regards, 21.co.uk
I deposited £250 and never showed up on…
I deposited £250 and never showed up on my account but left my bank and when emailed the help line, I have no response back but of a joke really don’t use this website
18 August 2022
Unprompted review
Reply from 21.co.uk
Hi Josh
We have sent you an email through Trustpilot asking for more information so that we can help you.
Sincerely sorry for any inconvenience.
21.co.uk
Quick withdrawal, just fews minutes and the money is in your account.
Fairly payout slot games.
27 July 2022
Unprompted review
Reply from 21.co.uk
Hi Rodrigo!
Thank you for your positive feedback. We always strive to improve, and if you may have any suggestions in order for us to do that, please let us know at https://www.21.co.uk/support
Again, thank you for your kind feedback, we wish you all the best!
Kind regards,
21.co.uk
Very very quick with my with drawl …
Very very quick with my with drawl real good site
23 June 2022
Unprompted review
Reply from 21.co.uk
Hi Mrs. Williams!
Thank you for your positive feedback. We always strive to improve, and if you may have any suggestions in order for us to do that, please let us know at https://www.21.co.uk/support.
Again, thank you for your kind feedback, we wish you all the best!
Kind regards,
21.co.uk
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