247 Home Rescue Reviews 

101,142
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 12,892 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff, especially engineers, for their knowledge, politeness, and efficiency during service delivery, making interactions pleasant and productive. The excellent service is often noted for its simplicity, speed, and overall effectiveness, with customer service also highlighted for being helpful, clear in communication, and easily accessible. The user experience, including the website and signup process, is consistently described as easy and straightforward. However, some customers noted concerns about increasing monthly costs or unexpected repair charges. A few people also reported issues with service delivery, such as problems with engineers' work or services not being completed as promised. Additionally, some reviewers were dissatisfied with customer service, citing long wait times, hard-selling tactics, or unhelpful responses.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising engineers for being polite,... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the quality and ease of... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being informative,... See more

User experience

People report positive experiences with the user experience, highlighting the ease of sign-up and the... See more

Price

Customers consistently note ambiguous experiences with price, with many praising competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far so good. Have just signed up with 247 after being with Service Plan based companies for many years. This being an insurance back plan seems a better option. Quite an easy sign up process... See more

Company replied

Rated 5 out of 5 stars

We have a yearly contract with 24/7 which includes a yearly boiler service. For the 3rd year running, this was accomplished by Richard who could not have been more professional, polite, helpful and kn... See more

Company replied

Rated 5 out of 5 stars

Engineer: Liam Tulett is knowledgeable and has interest in the job he does. He pays atytention to minutes detail and Service my boiler as his own. checking all aspect with care and inspection. testi... See more

Company replied

Rated 5 out of 5 stars

Engineer Halil was excellent, thorough and very knowledgeable. Came on time, worked well, and left no mess. AND 24/7 answer the phone without a serious wait, and not a Bot, but a real human being, spe... See more

Company replied


Company details

  1. #68 of 117 best companies in Heating service
  2. #25 of 52 best companies in Boiler supplier
  3. #36 of 45 best companies in Gas installation service
  4. #84 of 230 best companies in Insurance agency
  5. #68 of 96 best companies in Plumber

Written by the company

24|7 Home Rescue The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK. Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk You can count on us for assistance, repairs, and unparalleled care!

Boiler breakdown cover and home emergency cover, 24/7!

Written by the company

When your home needs urgent care, trust 24|7 Home Rescue to be there. Our expert engineers provide swift, hassle-free service, keeping your home safe and warm all year round.
With 24|7 Home Rescue, you’re never alone in a home emergency. We offer fast, reliable service when you need it most, ensuring your home stays safe and secure. Join thousands of satisfied customers who trust 24|7 Home Rescue for fast, reliable boiler breakdown and home emergency cover. We’re here for you 24/7, every day of the year!
Confident in Our Prices: We’ll Beat Your Renewal Quote or Give You Up to £50!
At 24|7 Home Rescue, we’re so confident in our pricing that we’ll beat any competitor's renewal quote—or give you up to £50 if we can’t! Enjoy unbeatable value and peace of mind, knowing you're getting the best deal for your insurance.

Hassle Free Cover Plans

14 Day Cooling Off Period

Every Service Agreement purchased is subject to a 14-day cooling off period. This allows the Service Provider and the Customer to cancel the service agreement without penalty. Please note that any claim submitted within this 14-day period will be subject to a mandatory £95 Excess. If subsequently www.247homerescue.co.uk the Breakdown is deemed to be as a result of an intermittent or pre-existing fault the claim will be declined. In such circumstances a Pay on Use Service is available. The 14-day cooling off period commences from the date of inception of the claim or receipt of agreement whichever is sooner. Provided you have paid your contract fees, we will guarantee that our engineers will conduct one annual service (if this has been purchased), safety and operational check (this will be a Gas Safe recommended service not a manufacturer’s service) in any 12-month period.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

101k reviews

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4.7

All reviews

(101,142)

12,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite and efficient engineer

Kishor turned up on time, checked the boiler despite a confined space, checked the radiators and gave us some good advise. Pleasant and polite.

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Kishor's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Thank you very much for your excellent…

Thank you very much for your excellent service thank you Chris 🙏

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

The engineer Gaurav was very…knowledgeable

The engineer Gaurav was very knowledgeable and gave advice. He serviced the boiler and checked my water tank in the airing cupboard plus the gas meter.
outside. He checked my Carbon Monoxide Alarm and told me to replace it. One of the best engineers too!

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Gaurav‘s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Good customer service

Good customer service

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

The water pressure was low

The water pressure was low, so maintenance was called in. However, after carefully identifying the problem, the issue was resolved smoothly, and the technician provided me with helpful advice.

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

A friendly engineer

A friendly engineer, very polite and courteous. Had knowledge in his field was able to complete the job successfully.

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 4 out of 5 stars

All good work done

All good work done

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Very friendly and professional.

Very friendly and professional.

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Very good service and customer service…

Very good service and customer service is always bang on

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Friendly engineer

Friendly engineer, quick and efficient service.

30 July 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Liam was great!

Liam was great, good communication and very knowledgeable and helpful.

30 July 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Liam ‘s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Been with 24/7 Home rescue for 4 years…

Been with 24/7 Home rescue for 4 years now, great customer service and always gets the job done.

30 July 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Good and fast service

Good and fast service

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Important flue repairs

Important flue repairs were highlighted, booked and completed within a week. The engineer Rafiq arrived on time, took care as he moved through the house and completed the work efficiently. He was easy to talk to, and so able to explain what had been done, even to someone as non-technical as me! Many thanks

29 July 2026
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Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Rafiq ‘s manager receives this feedback so that he gets the praise that he deserves.

Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Engineer was very professional and…

Engineer was very professional and helpful explaining the process His work was neat and tidy

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Contract Renewal

The process for renewing the contract was simple and handled with a real person on the phone.

30 July 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Great service

Great service, engineer remembered house, boiler location , gas meter etc
Very good

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

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