247 Home Rescue Reviews 

101,187
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,911 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, polite, and efficient, making interactions pleasant and productive. Many people highlight the excellent service provided, noting engineers arrive on time, work cleanly, and explain processes clearly. Reviewers also appreciate the outstanding customer service, with agents being patient and helpful, making the overall user experience, from initial quotes to annual services, straightforward and easy. However, some customers also noted concerns regarding pricing and policy terms, including monthly costs increasing yearly and unexpected charges for repairs not covered by their policy. Specifically, some people reported discrepancies between quoted prices and final billing, or found that they were overcharged for services that should have been included.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting engineers as polite, professional,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, highlighting helpful and understanding agents who... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and efficiency... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing satisfaction with competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Important flue repairs were highlighted, booked and completed within a week. The engineer Rafiq arrived on time, took care as he moved through the house and completed the work efficiently. He was easy... See more

Company replied

Rated 5 out of 5 stars

We would like to say a huge thank you to Hope at 24/7 Home Rescue for the outstanding customer service she gave us. She spent plenty of time with us over the phone, making sure our boiler issue... See more

Company replied

Rated 5 out of 5 stars

The engineer Gaurav was very knowledgeable and gave advice. He serviced the boiler and checked my water tank in the airing cupboard plus the gas meter. outside. He checked my Carbon Monoxide Alarm an... See more

Company replied

Rated 5 out of 5 stars

Engineer turned up on time after confirming he was coming on the phone. He was very polite, friendly, courteous and helpful. Took his time and did a great job, a big asset to 24/7 company. Would defin... See more

Company replied


Company details

  1. #67 of 117 best companies in Heating service
  2. #25 of 52 best companies in Boiler supplier
  3. #36 of 45 best companies in Gas installation service
  4. #84 of 230 best companies in Insurance agency
  5. #67 of 96 best companies in Plumber

Written by the company

24|7 Home Rescue The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK. Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk You can count on us for assistance, repairs, and unparalleled care!

Boiler breakdown cover and home emergency cover, 24/7!

Written by the company

When your home needs urgent care, trust 24|7 Home Rescue to be there. Our expert engineers provide swift, hassle-free service, keeping your home safe and warm all year round.
With 24|7 Home Rescue, you’re never alone in a home emergency. We offer fast, reliable service when you need it most, ensuring your home stays safe and secure. Join thousands of satisfied customers who trust 24|7 Home Rescue for fast, reliable boiler breakdown and home emergency cover. We’re here for you 24/7, every day of the year!
Confident in Our Prices: We’ll Beat Your Renewal Quote or Give You Up to £50!
At 24|7 Home Rescue, we’re so confident in our pricing that we’ll beat any competitor's renewal quote—or give you up to £50 if we can’t! Enjoy unbeatable value and peace of mind, knowing you're getting the best deal for your insurance.

Hassle Free Cover Plans

14 Day Cooling Off Period

Every Service Agreement purchased is subject to a 14-day cooling off period. This allows the Service Provider and the Customer to cancel the service agreement without penalty. Please note that any claim submitted within this 14-day period will be subject to a mandatory £95 Excess. If subsequently www.247homerescue.co.uk the Breakdown is deemed to be as a result of an intermittent or pre-existing fault the claim will be declined. In such circumstances a Pay on Use Service is available. The 14-day cooling off period commences from the date of inception of the claim or receipt of agreement whichever is sooner. Provided you have paid your contract fees, we will guarantee that our engineers will conduct one annual service (if this has been purchased), safety and operational check (this will be a Gas Safe recommended service not a manufacturer’s service) in any 12-month period.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

101k reviews

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4.7

All reviews

(101,187)

12,113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The operator was very friendly and…

The operator was very friendly and everything that I needed was sorted easily.

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

So simple and very straightforward

So simple and very straightforward

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

The customer service personnel was very…

The customer service personnel was very helpful on the phone . Booked my first service appointment whilst on the phone.

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

247 home rescue was able to resolve…

247 home rescue was able to resolve leaking issues with next day appointments

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Polite and efficient engineer

Kishor turned up on time, checked the boiler despite a confined space, checked the radiators and gave us some good advise. Pleasant and polite.

31 July 2026
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Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Kishor's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Thank you very much for your excellent…

Thank you very much for your excellent service thank you Chris 🙏

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

The engineer Gaurav was very…knowledgeable

The engineer Gaurav was very knowledgeable and gave advice. He serviced the boiler and checked my water tank in the airing cupboard plus the gas meter.
outside. He checked my Carbon Monoxide Alarm and told me to replace it. One of the best engineers too!

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Gaurav‘s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Good customer service

Good customer service

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

The water pressure was low

The water pressure was low, so maintenance was called in. However, after carefully identifying the problem, the issue was resolved smoothly, and the technician provided me with helpful advice.

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

A friendly engineer

A friendly engineer, very polite and courteous. Had knowledge in his field was able to complete the job successfully.

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 4 out of 5 stars

All good work done

All good work done

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Very friendly and professional.

Very friendly and professional.

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Very good service and customer service…

Very good service and customer service is always bang on

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Friendly engineer

Friendly engineer, quick and efficient service.

30 July 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Liam was great!

Liam was great, good communication and very knowledgeable and helpful.

30 July 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Liam ‘s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Been with 24/7 Home rescue for 4 years…

Been with 24/7 Home rescue for 4 years now, great customer service and always gets the job done.

30 July 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Good and fast service

Good and fast service

31 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

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