247 Staywarm Reviews 

875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineers who install new heating systems swiftly, keep work areas impeccably clean, and carefully explain how all the controls operate. People also deeply appreciate the exceptionally helpful and polite support team, noting that phone interactions are always smooth, reassuring, and very informative. Some reviewers were not happy with occasional scheduling issues where workers arrived significantly late without receiving prior updates from the main office. A few consumers also mentioned experiencing frustrating administrative or communication problems regarding missing paperwork and inadequate customer service responses from senior management.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the efficient and professional... See more

Staff

Clients share positive opinions on staff, frequently praising the knowledgeable and friendly engineers who... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are polite, helpful, and... See more

User experience

Users describe positive interactions with user_experience, highlighting an overall wonderful and... See more

Product

Consumers express mixed feelings regarding the product, reflecting a high level of disagreement. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

247 Staywarm heating engineer Juan Roberts came yesterday and fitted a new Ideal Logic Combi 30cwt boiler. He worked non-stop, disposing the old 16-year old boiler, just drank 2 cups of coffee, leavi... See more

Company replied

Rated 5 out of 5 stars

The installation of the boiler was carried out swiftly and without any fuss. I pointed to the installer that the system might need flushing but he showed me the clear water and said didnot need flush... See more

Company replied

Rated 5 out of 5 stars

Everyone from 24/7 made the work that needed to be done so much easier than I thought, from telephone conversations , workers carrying out the the jobs etc. The job was carried out with not only respe... See more

Company replied

Rated 5 out of 5 stars

Want to thank Aaron Hayworth, national contracts manager, for being true to his word and helping me out of a very difficult situation with my tenants and agency. He truly understands customer service,... See more

Company replied


Company details

  1. #55 of 74 best companies in Central Heating Service
  2. #30 of 51 best companies in Boiler supplier
  3. #67 of 97 best companies in Finance broker
  4. #41 of 45 best companies in Gas installation service

Written by the company

Boiler Installation Made Simple Enjoy stress-free heating with a brand new boiler, affordable monthly repayments, and 0% finance available. With our StayWarm Plan, you’ll get a 10-year Heating & Hot Water Promise, complete with annual boiler servicing for total peace of mind. The installation will include a brand new energy efficient boiler, affordable repayment options and next day installation is also available subject to site survey.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

875 reviews

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4.7

All reviews

(875)

269 reviews in the last 12 months

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Rated 5 out of 5 stars

Engineers installed the boiler…

Engineers installed the boiler efficiently & in good time
Very pleased
Also explained easily the full working of the boiler before they left
In all very professional job well done

21 November 2025
247 Staywarm logo

Reply from 247 Staywarm

Thank you so much for your feedback! We’re delighted to hear that the engineers installed your boiler efficiently and on time. It’s great to know you felt fully informed and that everything was clearly explained before they left. We really appreciate your kind words and are pleased you’re happy with the service. If you need anything in the future, we’re always here to help!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

It was great

It was great

20 November 2025
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your feedback! We’re really glad to hear that your experience was great. If there’s anything more we can help with, just let us know!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Excellent engineer and team at 24/7 can…

Excellent engineer and team at 24/7 can wholly recommend . New boiler advised , done and toasty !

19 November 2025
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Reply from 247 Staywarm

Thank you so much for your kind feedback! We’re delighted to hear that our engineer and the 24/7 team provided an excellent service. It’s great to know your new boiler is installed and keeping you warm and toasty!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

A good experience

Very quick and overall gave good advice. The contractor who fitted the installation was great. Kept us informed of what was happening and and why. Very professional.

18 November 2025
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Reply from 247 Staywarm

Thank you for your fantastic feedback! I’m really glad to hear that the service was quick and that the advice you received was helpful. It’s great to know the contractor did such a professional job and kept you well informed throughout the installation. We truly appreciate your kind words.

Kind regards,
247 Staywarm

Rated 1 out of 5 stars

You failed to understand the purpose of…

You failed to understand the purpose of my call. Youre records did not show correctly relating to the new boiler i purchased from you. The gas safe certificate was not issued for the installation. It seems the records for the new boiler where not updated.

18 November 2025
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Reply from 247 Staywarm

Thank you for raising the issues regarding the landlord gas safety certificate. We have now addressed this with our engineer who completed the work to ensure this does not reoccur in the future.

I can see that an agent has since spoken with you and resolved the matter.

We apologise for any inconvenience caused.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Kept me informed every step of the way

Kept me informed every step of the way. Competent engineer and just a great experience.

18 November 2025
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Reply from 247 Staywarm

Thank you for your kind review! I’m so pleased to hear that you felt well-informed throughout the process and that our engineer’s work left you confident in the service. It’s great to know your experience was a positive one.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Boiler install

Thorough boiler and central heating set up with simple useful explanation of thermostat and boiler control

18 November 2025
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Reply from 247 Staywarm

Thank you so much for your review! I’m really glad to hear you found the boiler and central heating setup thorough, and that the explanation of the thermostat and boiler controls was clear and useful. If you ever need further help or have any questions, please feel free to get in touch — always happy to assist!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Very friendly customer support

Very friendly customer support, good service and wants to solve customer issue

17 November 2025
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Reply from 247 Staywarm

Thank you for your kind feedback! We’re glad to hear that our customer support team provided friendly and helpful service. Solving our customers’ issues is our top priority, and we appreciate you taking the time to share your experience.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

New boiler

Work done on time

17 November 2025
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your feedback! We’re pleased to hear the work was completed on time. We appreciate your trust and look forward to helping you again.

Kind regards,
247 Staywarm

Rated 4 out of 5 stars

Good communication Dedicated staff on…

Good communication Dedicated staff on phone Helpful engineers

10 November 2025
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Reply from 247 Staywarm

Thank you for your feedback! We’re glad to hear you experienced good communication, supportive staff over the phone, and helpful engineers. We appreciate your kind words and look forward to assisting you again in the future.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Billing issue resolved with ease

Jake! I had a billing enquiry which was a tad complicated, but Jake walked me through it with professionalism and politeness which put me at ease.

Thank you!

13 November 2025
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Reply from 247 Staywarm

Thank you so much for your kind feedback! We’re thrilled to hear that Jake was able to assist you with your billing enquiry and make the process smooth and reassuring. We’ll be sure to share your lovely comments with him.

If there’s anything else we can help with, please don’t hesitate to reach out!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Excellent and efficient new boiler installation service with a smile.

247 Staywarm heating engineer Juan Roberts came yesterday and fitted a new Ideal Logic Combi 30cwt boiler.
He worked non-stop, disposing the old 16-year old boiler, just drank 2 cups of coffee, leaving the house and loft tidy as found. He also carefully explained the use of the new boiler and helped set the thermostat. I highly recommend him - a truly competent and professional plumber.

11 November 2025
247 Staywarm logo

Reply from 247 Staywarm

Thank you so much for your wonderful feedback! We’re delighted to hear that Juan provided such excellent service and ensured everything was completed to a high standard. It’s great to know you’re happy with your new Ideal Logic Combi boiler and that Juan took the time to explain everything clearly.

We truly appreciate your recommendation and will be sure to pass your kind words on to him.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Very happy with the installation

The boiler men came on time and were very pleasant and did a first class job ,they worked hard and cleared all the packaging and mess up .Very satisfied

11 November 2025
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Reply from 247 Staywarm

Thank you for your kind feedback! We’re so pleased to hear that our engineers arrived on time, were pleasant to deal with, and completed the job to your satisfaction. It’s great to know they left everything neat and tidy, too.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

The boiler engineer did a great job…

The boiler engineer did a great job looking very professional and friendly.

11 November 2025
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your kind feedback. We’re delighted to hear that the engineer was professional and friendly, and that you were pleased with the service provided.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Had a really good experience with this…

Had a really good experience with this company, Ian replaced my boiler and did an amazing job... He was efficient and professional. Very happy with the result.

6 November 2025
Unprompted review
247 Staywarm logo

Reply from 247 Staywarm

Thank you so much for your kind words! We’re delighted to hear you had such a great experience with Ian and that you’re happy with your new boiler. We’ll be sure to pass along your feedback to him. We really appreciate you taking the time to share your experience and for choosing us!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Staywarm, Really impressive Service!

Really impressive service from staywarm: a great deal on a new boiler with long warranty, rapid and highly professional installation at really short notice and excellent communication throughout...'Happy to recommend!

4 November 2025
247 Staywarm logo

Reply from 247 Staywarm

Thank you for taking the time to share your feedback. We’re very pleased to hear that you were satisfied with the service, installation, and communication provided by our team. Your recommendation is greatly appreciated, and we’re glad we could assist with your new boiler so promptly.

Kind regards,
247 Staywarm

Rated 4 out of 5 stars

Excellent service and all round work

Excellent service and all round work, still getting used to the different heating and water settings.

29 October 2025
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Reply from 247 Staywarm

Thank you for your kind feedback. We’re delighted to hear that you’re pleased with the service and installation. We will get an agent to call today to further assistance with the new heating and water settings.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Combi boiler installation

Following a fault with our combi boiler, it was deemed uneconomic to repair, so we ordered a new boiler from 24/7. The two people I spoke to at the Staywarm team were Lawsia and Willow, and both were professional and knowledgeable, as well as being very friendly. I could not have asked for better service.
The installation was completed by Naim, who was first class. He cracked on with the job, keeping us up-to-date with the whole process and left everything in really good shape.
All in all highly satisfactory and would recommend.

22 October 2025
247 Staywarm logo

Reply from 247 Staywarm

Thank you so much for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience with our Staywarm team and installation engineer. Lawsia, Willow, and the engineer will be thrilled to know their professionalism and friendly service made such a difference. We really appreciate your recommendation and are glad you’re happy with your new boiler.

Best regards,
24/7 Staywarm

Rated 5 out of 5 stars

Professional

Professional, neat and tidy

22 October 2025
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your kind words! We’re glad to hear you found our service professional, neat, and tidy. Your feedback means a lot to us.

Best regards,
24/7 Staywarm

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