24hrslocksmithReviews 

587
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and efficiency, often highlighting their ability to explain issues clearly and offer effective solutions. The service is frequently described as quick and reliable, with many appreciating the fast response times, especially in emergency situations. People are generally satisfied with the overall service, noting that problems are resolved effectively and without damage to property. However, some customers also noted significant issues with pricing, reporting that initial quotes were misleading and final costs were much higher than expected. There were also concerns about the quality of replacement products, with some reviewers receiving items that did not meet expectations, and others experiencing issues during the service.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick response times and efficiency... See more

Staff

Reviewers mention positive feedback about staff, frequently praising individuals for their professionalism... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing significant dissatisfaction and... See more

Product

Customers had negative experiences with product quality, reporting issues such as unnecessary lock... See more

Response time

People report positive experiences with response times, with many customers praising the quick arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attenti... See more

Rated 5 out of 5 stars

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely... See more

Rated 5 out of 5 stars

Raul was absolutely impeccable and really got us out of an upsetting situation on Christmas Day when we were locked out. His communication was great - he set out our options (including timing and pric... See more

Rated 5 out of 5 stars

Big thanks to Marius for helping out so quickly while I was crashing out. Was locked inside my flat due to a faulty Yale lock and Marius really calmly explained what was wrong, what he was going to d... See more


Company details

  1. Locksmith
  2. Emergency locksmith service
  3. Handyman

Written by the company

At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine. We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect. We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry. At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.


Contact info

3.9

Great

TrustScore 4 out of 5

587 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(587)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Call-out fee scam

Call-out fee scam
On the website it says no call-out fee as an advantage but it still charged me £55 for call-out! Besides, VAT is top-up from all and they did not mention it at all on call!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Adam arrived promptly

Adam arrived promptly, explained the issue and dealt with it once I gave him the go-ahead. Very professional and polite.

Thanks.

7 May 2026
Unprompted review
Rated 4 out of 5 stars

Very speedy

Very speedy, arriving in 20 minutes! Adam quickly got me back into my flat and did a good job changing the locks. Thanks!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Thank you Ruben for your quick and expert assistance with our lock. We have a lock with a double locking mechanism that was not locking properly. Ruben was able to quickly assess and resolve the problem. He was really friendly and clearly explained what the problem was. Very helpful.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Alex absolutely saved us

Alex absolutely saved us. He was extremely helpful and professional and so accommodating to our needs. Recommend him to ANYONE in a struggle. The dispatch was extremely quick and he solved the issue super efficiently. We are forever grateful!!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used this locksmith service twice…

I’ve used this locksmith service twice after being locked out, and both times Maro was extremely professional, efficient, and reliable. He arrived promptly, got the job done quickly, and made a stressful situation much easier. The company also responds to queries very quickly and keeps communication clear throughout. Excellent service overall — highly recommended.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Misleading price - DO NOT USE

Misleading price initially told me £55 to unlock my door and a 15-20 minute wait. After an hour in the cold they arrived and claimed it was £55 purely for the callout and the 1 minute the technician took to slip open my lock with a PIECE OF PLASTIC costed an additional £100.
Paid £155 to slip plastic through my door please do not use I wouldve gone elsewhere after the long wait if I knew of these hidden fees.

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Adam was amazing

Adam was amazing! Helped out when we were locked out of our flat after clear inspection help us get into our flat without any damage!

29 April 2026
Unprompted review
Rated 1 out of 5 stars

WARNING – EXTREMELY UNPROFESSIONAL, INTIMIDATING AND RACIST BEHAVIOUR

I strongly advise others to avoid “24hrslocksmith” based on a very serious and distressing experience at my property.

I booked a locksmith after being clearly quoted a fixed price of £55 for a simple lock opening, with assurances of transparent pricing and no hidden callout charges. I was also told that if additional work was needed, the price would be around £30, and that I would not be charged if I did not agree to the price even if locksmith comes and you don’t agree to the price.

However, when the locksmith arrived, the situation was completely different. He immediately attempted to demand significantly higher amounts, including £149 for a replacement and later £100 just to open the lock, which directly contradicted what I had been told.

Shortly after, a second individual arrived with him in a vehicle. This second person had no tools, no uniform, and no identification. Their behaviour felt coordinated and intimidating, and they began demanding additional “callout charges” that were never mentioned at booking.

The situation escalated into aggressive behaviour, shouting, and what felt like a coordinated attempt by multiple individuals to pressure and intimidate us at our property. During this incident, we were also subjected to extremely racist and abusive language, which was completely unacceptable and deeply distressing.

The individuals then left abruptly.

Based on my experience, the company’s pricing claims are misleading, and their operatives behaved in an aggressive, unprofessional, and intimidating manner. I strongly warn others to avoid this service.

I have reported the matter to the relevant authorities.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. After a brief attempt to pick my lock, they claimed my lock was a high-security type (of course it is) and said it needed drilling out, quoting £160 which I thought was a lot but I had no choice so accepted. They did that and asked if I wanted a like for like replacement and I said yes after seeing these were £35 online. They finished the job in a few minutes and produced an invoice for £600, charging £195 for the lock itself and adding various other charges. I refused to pay for the new lock and the additional charges telling them it was a scam. They took the new lock off, so I ended up paying over £250 for him to drill out my lock and leave me with no lock on the door…

26 April 2026
Unprompted review

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