24hrslocksmithReviews 

587
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and efficiency, often highlighting their ability to explain issues clearly and offer effective solutions. The service is frequently described as quick and reliable, with many appreciating the fast response times, especially in emergency situations. People are generally satisfied with the overall service, noting that problems are resolved effectively and without damage to property. However, some customers also noted significant issues with pricing, reporting that initial quotes were misleading and final costs were much higher than expected. There were also concerns about the quality of replacement products, with some reviewers receiving items that did not meet expectations, and others experiencing issues during the service.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick response times and efficiency... See more

Staff

Reviewers mention positive feedback about staff, frequently praising individuals for their professionalism... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing significant dissatisfaction and... See more

Product

Customers had negative experiences with product quality, reporting issues such as unnecessary lock... See more

Response time

People report positive experiences with response times, with many customers praising the quick arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attenti... See more

Rated 5 out of 5 stars

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely... See more

Rated 5 out of 5 stars

Raul was absolutely impeccable and really got us out of an upsetting situation on Christmas Day when we were locked out. His communication was great - he set out our options (including timing and pric... See more

Rated 5 out of 5 stars

Big thanks to Marius for helping out so quickly while I was crashing out. Was locked inside my flat due to a faulty Yale lock and Marius really calmly explained what was wrong, what he was going to d... See more


Company details

  1. Locksmith
  2. Emergency locksmith service
  3. Handyman

Written by the company

At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine. We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect. We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry. At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.


Contact info

3.9

Great

TrustScore 4 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(587)

227 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

New lock in half an hour

The locksmith arrived at the arranged time and was very understanding that I was running 15 minutes late because of traffic.
He was professional and determined the biggest issue straight away - because of the type of lock it is the only way to fix was to drill first.
We discussed the pricing before any work was started which gave me a chance to understand if I can even afford it.
The only drawback was that I had to pay cash, meaning I had to walk to the nearest cashmachine and withdraw the sum we had agreed on.
It was pricy but the service was great. I have a new lock which works great with several keys. Very satisfied indeed. Thank you.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I would like to say big thank you to Ruben, he was professional and so knowledgeable, he explained everything and made great recommendations in choosing the lock. He made the best job, fast and super clean. HIGHLY RECOMMEND! Thank you Ruben! You made my day.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

A complete and total fraud

A complete and total fraud. Claimed the lock was high security which it wasn't and needed drilling which it didn't. Drilled the lock, claimed the inner mechanism was broken and would cost 389gbp and then when I refused to pay what do you know it was working.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Vandalised my property

Vandalised my property with their promotion stickers. When I rang and complained, they came and had a look at it, said they would go and get some varnish to repair it, then drove off and never came back. Absolute cowboys. Do not use these people, there are better locksmiths around who won't damage your property to get work.

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Crooks!

Crooks!! On 2 April, I was charged £600 incl VAT for a lock change for a "high security" ERA lock which costs about £33 from Screwfix. The call out fee was £55 and then I was charged £189 for labour because my lock was 'high security' and charged another £189 for the new replacement lock. The locksmith then proceeded to charge another £75 and when questioned what the fee was for, he refused to give a straight answer. I will be reporting this company to the appropriate authorities

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick service on Easter for a decent price

It was late on Easter Sunday (after 10pm) and I had locked myself out of my flat. I called for an emergency locksmith and he came within 30 minutes and 10 minutes later I was in my flat.

Thanks Adam for your quick service and for charging a very reasonable rate.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

We got a quote of £55 to fix our window lock. they said it would be £95 because they would need to drill out the lock to fix. (not mentioning that it was an additional (£95) and then an extra £40 for a new lock all of this WITHOUT VAT. he did the work and wouldn't clean up the mess he made even after he was asked to! and charged £228 instead of £55! - They are Fraudsters STAY AWAY

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The locksmith gained entry to my property but then refused to secure the front door unless I agreed to a new lock costing £800. A mother with a one-year-old child, is left in a very vulnerable situation with no lock on the front door unless an excessive amount was paid.

There only optionI they provided was an unnecessary and extremely expensive replacement rather than being offered a reasonable option to simply secure the door. I would strongly advise others to clarify pricing and options before using this service.

I did not take up their service. I found another locksmith that did the job for half the cost.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Rude Staff.

Rude Staff.

Asked for a quote, they coudnt provide the service.

I asked if they had someone to refer, replied

"google search"

Juts dont use this company.

If to sell they are treating you like this, imagine the after care????

13 March 2026
Unprompted review
Rated 1 out of 5 stars

CROOKS

CROOKS! Got locked out of my flat and called them for help. They told me on phone to have around £160 at hand (I specifically told them I only had £200 in my account which was true as I’m struggling financially right now). ‘Alex’ came 2 hours later and drilled the lock off (took him 40 seconds). He then tells me its £192 for his labour so far, and to get a new lock put on I’d be looking at OVER £300 EXTRA. I had to pay the £192 and then just live without any lock on my front door until I found another locksmith who charged me a normal price. ALSO, after I turned this guy ‘Alex’ away (admittedly I did express that I thought he was an extortionist), he through my old key and lock at my door as he left. Honestly despicable service, I was so in shock that I cried after. This is an organised crime gang genuinely.

9 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look