The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attenti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine. We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect. We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry. At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.
Contact info
Uxbridge Road 158, W13 8SB, London, United Kingdom
- 02030538733
- support@24hrslocksmith.co.uk
- 24hrslocksmith.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New lock in half an hour
The locksmith arrived at the arranged time and was very understanding that I was running 15 minutes late because of traffic.
He was professional and determined the biggest issue straight away - because of the type of lock it is the only way to fix was to drill first.
We discussed the pricing before any work was started which gave me a chance to understand if I can even afford it.
The only drawback was that I had to pay cash, meaning I had to walk to the nearest cashmachine and withdraw the sum we had agreed on.
It was pricy but the service was great. I have a new lock which works great with several keys. Very satisfied indeed. Thank you.
Excellent service
I would like to say big thank you to Ruben, he was professional and so knowledgeable, he explained everything and made great recommendations in choosing the lock. He made the best job, fast and super clean. HIGHLY RECOMMEND! Thank you Ruben! You made my day.
Quick and efficient job
Absolutely amazing company
Absolutely amazing company. He arrived and explained everything to me. He did the work so quick. Very professional. I would recommend to anyone.
George did a good job of fixing the new…
George did a good job of fixing the new lock.
They are good in service and well…
They are good in service and well explained the issue.
He was very patient and nice and he did…
He was very patient and nice and he did his job perfectly thank you Adam
A complete and total fraud
A complete and total fraud. Claimed the lock was high security which it wasn't and needed drilling which it didn't. Drilled the lock, claimed the inner mechanism was broken and would cost 389gbp and then when I refused to pay what do you know it was working.
Vandalised my property
Vandalised my property with their promotion stickers. When I rang and complained, they came and had a look at it, said they would go and get some varnish to repair it, then drove off and never came back. Absolute cowboys. Do not use these people, there are better locksmiths around who won't damage your property to get work.
Crooks!
Crooks!! On 2 April, I was charged £600 incl VAT for a lock change for a "high security" ERA lock which costs about £33 from Screwfix. The call out fee was £55 and then I was charged £189 for labour because my lock was 'high security' and charged another £189 for the new replacement lock. The locksmith then proceeded to charge another £75 and when questioned what the fee was for, he refused to give a straight answer. I will be reporting this company to the appropriate authorities
I locked my self out of my house and…
I locked my self out of my house and Robert came quickly.
He’s a very kind and patient person, did an honest job, was very quick and professional. Thank you Robert.
Adam the locksmith came in no time and…
Adam the locksmith came in no time and easily open the door! Also applied a discount :)
Quick service on Easter for a decent price
It was late on Easter Sunday (after 10pm) and I had locked myself out of my flat. I called for an emergency locksmith and he came within 30 minutes and 10 minutes later I was in my flat.
Thanks Adam for your quick service and for charging a very reasonable rate.
Quick response time
Quick response time, lovely customer service from Robert who is situated around Croydon.
STAY AWAY
We got a quote of £55 to fix our window lock. they said it would be £95 because they would need to drill out the lock to fix. (not mentioning that it was an additional (£95) and then an extra £40 for a new lock all of this WITHOUT VAT. he did the work and wouldn't clean up the mess he made even after he was asked to! and charged £228 instead of £55! - They are Fraudsters STAY AWAY
Fantastic service from Ruben
Fantastic service from Ruben, very efficient, professional and a lovely person. Thank you very much for coming out at 1am to help!
Very disappointing experience
Very disappointing experience. The locksmith gained entry to my property but then refused to secure the front door unless I agreed to a new lock costing £800. A mother with a one-year-old child, is left in a very vulnerable situation with no lock on the front door unless an excessive amount was paid.
There only optionI they provided was an unnecessary and extremely expensive replacement rather than being offered a reasonable option to simply secure the door. I would strongly advise others to clarify pricing and options before using this service.
I did not take up their service. I found another locksmith that did the job for half the cost.
Rude Staff.
Rude Staff.
Asked for a quote, they coudnt provide the service.
I asked if they had someone to refer, replied
"google search"
Juts dont use this company.
If to sell they are treating you like this, imagine the after care????
CROOKS
CROOKS! Got locked out of my flat and called them for help. They told me on phone to have around £160 at hand (I specifically told them I only had £200 in my account which was true as I’m struggling financially right now). ‘Alex’ came 2 hours later and drilled the lock off (took him 40 seconds). He then tells me its £192 for his labour so far, and to get a new lock put on I’d be looking at OVER £300 EXTRA. I had to pay the £192 and then just live without any lock on my front door until I found another locksmith who charged me a normal price. ALSO, after I turned this guy ‘Alex’ away (admittedly I did express that I thought he was an extortionist), he through my old key and lock at my door as he left. Honestly despicable service, I was so in shock that I cried after. This is an organised crime gang genuinely.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








