24petprotect.com Reviews 51

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

They increased my charge every so often without notifying me. It went from $40 a month to $70 a month. There is no where online to cancel the insurance and when I called to cancel I was placed on... See more

Rated 5 out of 5 stars

I was looking for pet insurance for a few days. And online all the sites seem to follow a pretty basic layout. The first option seems really affordable then you add coverage and it spikes pretty high.... See more

Rated 5 out of 5 stars

Updating my review! Great pet insurance. Very fast reimbursement like a few days after I submitted. I have two frenchies and I believe pet insurance is very worth it. My old dog that passed away of ca... See more

Rated 5 out of 5 stars

The process was easy, painless, and efficient. Other than adding info about my kittens, there wasn’t a lot to answer. I like that they asked about microchip numbers and this company registered th... See more

Company details

  1. Pet Insurance Company

Written by the company

Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For all terms and conditions visit www.24Petprotect.com/terms. Preventive Care coverage reimbursements are based on a schedule. Complete Coverage℠ reimbursements are based on the invoice. Products, schedules, and rates may vary and are subject to change. Discounts may vary and are subject to change. More information available at checkout. Insurance products are underwritten by United States Fire Insurance Company (NAIC #21113. Morristown, NJ), and produced and administered by PTZ Insurance Agency, Ltd. (NPN: 5328528. Domiciled in Illinois with offices at 1208 Massillon Road, Suite G200, Akron, Ohio 44306). (California residents only: PTZ Insurance Agency, Ltd., d.b.a PIA Insurance Agency, Ltd. CA license #0E36937). 24Petprotect is a brand name.


Contact info

3.5

Average

TrustScore 3.5 out of 5

51 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible Experience

They increased my charge every so often without notifying me. It went from $40 a month to $70 a month.

There is no where online to cancel the insurance and when I called to cancel I was placed on hold for over an hour.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

The Worst Pet insurance I have has coverage with!

I have had my pets on pet insurance for nearly 10 years. I have used 24Petwatch, Hartville, and a number of Canadian pet insurance companies. With 24PetWatch it has been seemless and every submission has had coverage. With 24Petprotect, I have submitted 18 claims with only 4 that have been covered. Each time they share its related to re-existing conditions.

My Cat does have some elevated liver challenges, however, the cases when he has been brought in to the ED for high temperature, a required treatment or procedure or anything that falls anywhere close to "possibly due to health condition" they have denied.

I do not like to write reviews as each persons experience is different - however, for me to get an email stating that My cats insurance premium is increasing to cover the costs of his medical bills has been the final straw for me.

Please reconsider this company for insurance and do a lot of research prior to putting your pet on one of these policies!!!!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Look no further.

I was looking for pet insurance for a few days. And online all the sites seem to follow a pretty basic layout. The first option seems really affordable then you add coverage and it spikes pretty high. Not one company called to reach out it was strictly an automated email response. Pawesome insurance through 24petprotect had a wonderful woman Chris who reached out to me by phone and walked me through the process of selecting the right amount of coverage for my puppy Brady. I was confident in my selections and she even took the time to get my 1st months premium refunded to me as a kind gesture.

24 January 2024

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