The communication from 2B, from the minute you place your order to the moment its received is outstanding- the best of any company I have used. Their company ethos is fantastic, the gift of wildflower... See more
Company replied
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See what reviewers are saying
We had such a fantastic experience with our purchase with 2BScientific. They supported us right from the start from discussing our project to helping us with literature searches to find the righ... See more
Company replied
I made an error on my purchase item catalog number and was worried that the item couldn’t be exchanged (which I was expecting). The team were so kind and helpful, and the exchange was sorted out promp... See more
Company replied
2BScientific offers a wide range of products, and from what I have tested, they are of high quality. The assistance I have received from my account manager (Maria Campailla) has been excellent,... See more
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Company details
- #5 of 9 best companies in Distribution Service
- #2 of 3 best companies in Laboratory equipment supplier
About 2BScientific
Written by the company
Our team works tirelessly to ensure that our client's needs are met, and their expectations exceeded. From cutting-edge assays and technologies to reagents for basic research, we offer a wide range of innovative products designed to meet the needs of researchers across various disciplines.
View Our Products Learn More About Us Contact Us Today
Contact info
Office 4, Building A, OX5 3JA, Kirtlington, United Kingdom
- +44 1869 238033
- info@2bscientific.com
- 2bscientific.com
4.8
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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being able to track order.
13 October 2023
Reply from 2BScientific
Thank you very much for your feedback!
Our Customer Support and Logistics team work very hard on providing our customers consistent delivery updates. We are very pleased that our service met your expectations!
We look forward to working with you again soon!
Reply from 2BScientific
Thank you for your feedback!
We are very pleased that we were able to make your experience free of hassle and that your products arrived promptly.
Thank you for working with us and we hope to hear from you again!
Jaime
Received a reagent with a very short…
Received a reagent with a very short expiry date (within a month)
3 October 2023
Reply from 2BScientific
Thank you for your response, feedback is very valuable to us here at 2BScientific.
We sincerely apologise for this inconvenience and I understand that the product has been offered free of charge.
We hope that this helps you.
Rest assured that our procedures have been updated to ensure this won't happen again and be sure to contact us at sales@2bscientific.com if you have any other issues or queries.
Jaime
Reply from 2BScientific
Thank you for your review!
We work very hard ensuring our customers are always updated with the latest information. We are very pleased that we were able to help!
Jaime
fast shipping, beautiful package and lovely gifts
20 September 2023
Reply from 2BScientific
Thank you for your kind words!
We are delighted that you enjoyed our un-bee-lievable gifts and that your experience with our service was satisfactory!
We look forward to working with you again soon!
Jaime
Reply from 2BScientific
Thank you very much for your feedback!
We hold our customer service and delivery times in very high regard so we are glad that we were able to meet your expectations!
Jaime
Thoughtful
My order was delivered on time and a thoughtful souvenir (plant seeds) was included in the parcel.
4 September 2023
Reply from 2BScientific
Thank you for your feedback. We work very hard to deliver our products on time, we are glad we met your expectations!
Jaime
Great experience.
Fast delivery and very helpful sales staff. Would reccomend every time.
23 August 2023
Reply from 2BScientific
Thank you very much for your feedback. We pride ourselves on being helpful, approachable and doing everything we can for our customers. We are really pleased that we were able to help.
Its great to here that you would recommend us!
Jaime
Quick and reliable customer service
I ordered Vector products from 2BScientific. They have a quick customer service and reliable delivery with updates.
21 August 2023
Reply from 2BScientific
Thank you very much for your feedback. We take our customer service very seriously, especially in regard to our Vector customers. We are delighted that this met your expectations and that our delivery updates were helpful for you.
We look forward to hearing from you again!
Jaime
Reply from 2BScientific
Thank you so much for your great review!
We will make sure to pass this message on to Ghenet and the rest of our logistics team, and I'm sure they will be delighted to know their hard work has been recognised and appreciated.
We hope to hear from you again soon!
Sean
Delivery time was short
Delivery time was short, price was ok, but the packaging of the kit was not optimal, because the condensed water of the cooling elements softened the kit box and penetrated inside the box.
13 August 2023
Reply from 2BScientific
Hi Steffan,
Thank you very much for your feedback.
We're glad to hear the delivery was prompt and the pricing met your expectations. We apologise for the issues you experienced with the product packaging, and we will make sure to take this into consideration for future orders.
Thank you for bringing this to our attention, and we hope to hear from you again soon!
Sean
Great customer service.
6 August 2023
Reply from 2BScientific
Thank you for your feedback!
We really pride ourselves on our customer service and try to hold ourselves to our goal of "No one does more for the customer". We are glad that our service was up to your expectations.
We hope to hear from you again soon!
Jaime
Good communication
30 July 2023
Reply from 2BScientific
Thank you very much for your feedback. The team here at 2BScientific work really hard to ensure that our customers are in the loop from placing an order, through to delivery.
We look forward to working with you again!
Jaime
Next day delivery
Next day delivery. I like the new environmentally friendly packaging although not five stars as there were a couple of unnecessary plastic bags!
1 August 2023
Reply from 2BScientific
Hi,
Here at 2BScientific, we try really hard to ensure our packaging is as environmentally friendly
while ensuring our products reach our customers safely.
Currently, the majority of our packaging can be recycled but we do include plastic bubble wrap to ensure that our products aren't damaged during transit. We also include thin plastic packaging to safely store data sheets and safety information for our products. This is required because some of our products are shipped with ice which can melt during transit and damage the safety and product information.
Our environmental impacts are very important to us and we hope to have every one of our products shipped with 100%
recyclable packaging without negatively impacting our customer satisfaction.
Thank you very much for your feedback, we hope to work with you again.
Jaime
Love the matchbook of seedsticks!
Getting the necessary quote took a bit of prompting to get the ball rolling but once the various Account Managers were up-to-speed, it was quick & easy!
Delivery was on schedule with the delay really being by UPS & the weekend coming up for a temperature-sensitive reagent.........
Gift of seeds to plant is a good move!
26 July 2023
Reply from 2BScientific
Thank you for your response; customer feedback holds immense significance for us.
We're delighted that you found satisfaction with our seedsticks. We apologize for any inconvenience you faced during our service. Your assigned account manager was on annual leave when you reached out, potentially causing a slight delay. We hope our team members were able to assist you efficiently in their absence.
Please remember that we're always here to address any future needs or queries you might have. Feel free to reach out at any time.
Jaime
Good customer service
Good customer service, responsive and answered our questions promptly. 2BScientific went out of their way to prioritise and ensure faster than usual delivery as we needed the item urgently.
23 July 2023
Reply from 2BScientific
Thank you for your feedback!
We are delighted to hear that you had a great experience with our customer service. Ensuring prompt responses and prioritizing urgent deliveries are among our top priorities.
We look forward to working with you again!
Jaime
Reply from 2BScientific
Thank you for your feedback!
We work hard ensuring that our products are delivered quickly, we are pleased that we met your expectations.
We look forward for your next order where you can expect another bee-friendly gift!
Knowledge sales rep.
18 July 2023
Reply from 2BScientific
Thank you very much for this feedback.
Our technical support team works very hard learning the intricacies of various products. We are glad they were able to be of assistance!
Jaime
Regarding AEC replacementvery helpful…
Regarding AEC replacementvery helpful and supportive in contacted with Vector lab to sort out the issue eventually.
20 June 2023
Reply from 2BScientific
We appreciate your feedback!
We're glad we could assist you with the AEC replacement and facilitate communication with Vector Labs. Your satisfaction is our priority, and we're here to help whenever our customers need.
We hope to hear from you again soon!
Jaime
Good communication from company with…
Good communication from company with regards to order acknowledgment and dispatch of goods.
20 June 2023
Reply from 2BScientific
Thank you for your review!
We pride ourselves on clear communication throughout the order process, from acknowledgment to dispatch. We're thrilled to have met your expectations, and we're here to provide excellent service for all your future needs.
Jaime
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