Paid over $30 for a shirt about a week…
Paid over $30 for a shirt about a week and a half ago. Got an order confirmation email and no status updates. No tracking information. No shipping status. No customer support after emailing 3 times.
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Paid over $30 for a shirt about a week and a half ago. Got an order confirmation email and no status updates. No tracking information. No shipping status. No customer support after emailing 3 times.
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