3 Reviews 19

Wictoria in Cameron Toll, Edinburgh helped me to access everything I needed on my new smartphone after a week of struggling on my own. She was patient, polite and competent. Thanks.

3 have let me down.
They carried out a switch with Talk Talk have not sent the broadband equipment and now I have no internet service from Talk Talk or 3uk.

When I call 3uk the agents are very slow and report their unable to find my account.

Can anybody advise me on a service provider whom can provide internet at a resonable price.

3uk and Talk Talk have let me and my family down big time.

Raqueel who works in the Keighley store is such a nice lad nothing was two much trouble he looked after me and sorted my phone out without one complaint even though I've been in everyday he is an accent to the shop couldn't fault him in anyway x

I went into the 3 mobile store in Leeds on Wednesday to ask about their cheapest package and what it entailed. I was told £10 so I asked what that covered i.e. texts, minutes, GB, he never answered me but he just asked for my phone and told me to unlock it so he could check my existing contract. I told him I did not have one as it had now expired so I could get a new supplier when I wanted to. He started scrolling through my phone, I asked him to stop what he was doing, but he said he was looking for messages, he then started typing so I asked him for the phone back and walked out. When I got home I checked my messages and found he had typed in the number required to get a PAC number. Surely this is wrong. I found out after checking on line what had happened and that he should never have asked me to unlock the phone or even been scrolling through my phone, let alone type a message in it.

I have been with my existing provider now for years so wasn't sure what happens when changing suppliers so didn't think anything wrong when he asked for my phone and told me to unlock it but when he sat there scrolling through it and then started to type I knew something was not right especially when he had still not given me any details on packages etc. only stated £10.

What was he doing, was he going to switch me over without my consent or without even giving me details of packages.

I will never set foot in there again.

I tried to fill in a complaint form on 3 mobile website but it is only for customers registered with them so I cannot get in touch with them so have had to publish my experience on Trust Pilot instead hoping 3 mobile are a company that takes this sort of thing seriously.

3 Mobile have a total lack of respect for customers and the most incompetent Bereavement team I have ever had to deal with.

My Mum passed away in January. after i got the death certificate I phoned 3 and was eventually transferred through the Bereavement team. The agent took the details of my Mums death certificate and advised the account would be cancelled on February 24th. I immediately made it very clear that I wanted the direct debit cancelled immediately, the agent informed me the direct debit had been cancelled and he confirmed that twice. I futher suggested that I cancel the direct debit on my Mums account however the agent (Anand) informed me that cancelling the direct debit was not necessary.

Needless to say the direct debit payment was taken from my account; and even more insulting a credit was applied to my Mums 3 account for the value of the direct, this was really upsetting because it clearly demonstrates that 3 Mobile ability to handle the Bereavement process is sub standard and unprofessional.

When I discovered the 3 direct debit had been taken I phoned 3 again and was understandably upset, especially as I had to explain the problem to the 3 agent again who promptly put me on hold 3 times.

The problem is that there is no direct number for the 3 Bereavement team which means that when you call you get put into the 3 automated switch board which is the worst of any telecom company i have ever dealt with and the only means of talking to an agent is selecting "I want to leave 3" other wise the automated switch board takes you round and round in circles.

I final spoke to Savio of the Bereavment team and he explained the 3 Bereavment process which was totally different from the explanation I got from Anand.

3 really needs to retrain its Bereavement team and make sure they fully and correctly explain the 3 process and keep this consistent across all agents.

Savio sounded a bit more professional so hopefully I will get the direct debit refund and I was informed that the refund would occur after the account is closed on February 24th. Hopefully I will not have to phone 3 mobile again.......... but how knows? ...Time will tell

Rania is a LEGEND. Her understanding of customer service is totally unrivalled, other than her other colleagues. Three must provide the most astounding training and anyone wanting to get into sales must visit this store - Fargate Store, Sheffield (S1). Her digital tech knowledge is truly amazing. Top Class, even!

Have been with this company for 23 years! Have loved Thier network until now! Poor service, even worse customers service all this talk about 2 networks make a better network bull crap! I have since this duel network started had problems with being swapped between the 2 local towers 5g on 3 and 4g on Vodafone now suffer with signal issues.
But to top it off I have had a notification in the app offering a FREE early upgrade which I was going to take but then go to basket oh what's that you need to pay £105 to upgrade now even though I have just over 2 months to end of contract, oh but we have changed your Ts & C's with out you knowing to make your free upgrade not the last 3 months like it's always been No but the last 30 days but the best part we have jacked your prices up to apparently match Vodafones prices but the exact phone I can get from Vodafone for £5 less a month! Vodafone 3 you guys are literally screwing all your customers over!

Went up to Mansfield 3 store last Sunday, matt was very helpful polite and knowledgeable about the services they offer, we signed up for broadband and we are very pleased with the price that it cost us and how well its working, thanks to matt.

I have had an acoount for around a year and a half and everytime i try and log in it says my details dont match , i have even tried phoning them and they say its fixed ....but no it does the same thing again , this needs sorted i am really fed up with this now.

To cut a long story short, I'm playing pass the parcel (blame)
This involves JD Williams, 3 network, Samsung and RBS insurance.
I had a phone stolen. JD Williams are refusing to give me a receipt with IMEI number on, therefore 3 are refusing to blacklist phone which got delivered directly from Samsung (they are not interested and RBS are refusing to pay out. Therefore they all want their heads banging together in my opinion. £849 out of pocket. I've spent 7 hrs making calls so far.

Very poor customer care after 10+ years ☹️☹️☹️🤯🤯🤯🤬🤬🤬🫠🫠🫠☹️☹️☹️

I’ve been a customer of Three UK for over 10 years, but my experience shows they don’t value loyal customers.

I’ve spent hours on the phone speaking to over 20 people, repeatedly explaining the same issues due to poor internal communication and lack of proper notes.

• I had a £0 spending cap for years, which Three changed without my knowledge to £99,999 per month. Completely unacceptable.
• I only discovered by chance that I was on an extremely expensive contract. For years I paid £38 a month when I should have been paying far less — I now pay £18. No one at Three ever flagged this.

Overall, disappointing service, poor transparency, and no regard for long-term customers. I wouldn’t recommend them ☹️☹️☹️🤯🤯🤯🤬🤬🤬🫠🫠🫠☹️☹️☹️

The worst data provider in the uk hands down!
Their singal is crap you barley get above 2 bars and hardly get a 5g network.

Customer service I rate -10 every time you phone it's a foreign call center, we can't understand them and they can't understand us, they are also extremely rude and hang up on you when ever they want and you can hardly hear them because of all the noise coming from the other ca staff in the back rounds not to mention they sell your data on to scam centers.

Then you have the issue where you can't top up because their automated top up service is always broke.

If you want to stay away from problem after problem then I suggest you go with the many other data providers who are far better.

Visited 3 Banbury castle key store today, trainee manager helped me, you wouldn’t think she was a trainee she was fabulous, extremely helpful

Great experience

very slow customer service and no care for current members.. would expect better

Visited 3 store in Walsall West Midlands where the staff was pleasant and understood my problem. They sorted it out for me and advised me my best option for travelling outside the uk.

Took thousands from me despite me using none of their data following my fixed contract expiring.
Customer services were pathetic and threatened me with a debt collector when I cancelled my direct debit to them.
Avoid at all costs.
Customer service next to nothing and an absolutely unpleasant experience from start to finish.

The worst company ever, I have been with them 14 years, signal is bad, less service and you pay too much.
My contract ended, they sending me letters of a bill I have already paid and threatening me with bailiffs !!
I gave them proof of that I have paid, and as usual you don't hear from them.
They won't respond back to you that everything is good, no!! They leave you hanging wondering what's goanna happen!
Very very very bad!
3 if you read this you should shut this company down or change your system, 1 star it's too much for you

Called on the phone today to cancel my mobile broadband 30/7/2024 but the staff were not very helpful and I am unable to cancel the broadband. Seems like 3 just want the money every month. I have not used the broadband in years and can't even cancel it. Pathetic customer services from 3.