Shipping is horrible! I can't tell you if the product is good or not, because I have not received it. I purchased from 32 Degrees via InstaGram on 12/4. They notified me they were shipping fr... See more
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Shop our men's and women's collection of down jackets, coats and athletic inspired styles. Great quality at great prices. Free Shipping on all orders $32+
Contact info
Spangler's Farm Drive 15860, 60544, Plainfield, United States
- 32degrees.com
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NO Customer Service
This company has NO Customer Service. If you want any help in returns, or correction on orders or refunds you are SOL! Forget the price point you will never see your refund. In fact I did not receive product on one order and could never let them know. Web site is useless> Save your money and go elsewhere.
I ordered a coat
I ordered a coat. They say it's been delivered. But it has not. After weeks, just silence from them. Terrible company.
**** update: they didn't come through with the coat that I had ordered in a timely fashion but they did finally refund all of my money including the expedited shipping rate.
I ordered a coat last Saturday, paid the extra $8 for expedited shipping. After not getting informative on it being shipped, i emailed them this morning to ask when i would see it. Got an email back saying it would be another 4 to 5 days before shipping. I emailed them to please cancel my order. Crickets....... they have my money tho! And will charge me more to return when it comes in. I need to start paying attention to what others are saying!!!!!!
I ordered a jacket on December 9 sent…
I ordered a jacket on December 9 sent out an email on the 15th as I had no verification that it was shipped. Never got a response but did get a email about a tracking number which didn’t work. I tried to cancel my order but was unable to and I have not gotten a response from the company. Very frustrating experience with this company. Still trying to resolve
Clothing is warm and sized right...but
Clothing is warm and sized right. Delivery is awful. My experience is about 12-14 days from order to West Coast delivery. It takes two week for 32 Degrees to do what Amazon does in 2 days.
Ordered a jacket on December 12, delivery is July
I ordered a jacket on December 12 and got an email that it shipped but the tracking number was not correct and the delivery date says July. I cancelled the order. Do not place an order with this company.
HIGHLY DISAPPOINTED CUSTOMER
I placed a order on 12/1/24 and it says it may takes up to 2 business days to process and ship your order. Not almost 2 weeks! I emailed them asking them about a update on my order. I was sent a email immediately stated that due to so many orders on Black Friday, that it would delayed a few day due to staffing issues. My daughter ordered the same thing as I ordered and she got her last week and here I am just getting my order today 12/15/24. I AM HIGH DISAPPOINTED IN THE COMMUNICATION that was provided. I want to talk a real person when dealing with issues. I'll order from this company again.
I should’ve listened to all these…
I should’ve listened to all these negative reviews. Never heard of this company. Decided to try it anyways. Can’t get order updates. Hopefully I can get my money back.
Mixed Experience, but the Product Quality Won Me Over
I had a frustrating experience initially with 32 Degrees. After placing my order, the first tracking number I received was incorrect, and despite reaching out via email, I didn’t get any response, which added to my disappointment.
However, my package eventually arrived, and I have to say that the quality of the product completely astonished me. It’s clear that 32 Degrees delivers on excellence when it comes to their products, and I’m absolutely delighted with my purchase.
While the lack of communication and the tracking issue were frustrating, the incredible quality of the product made it worth the wait. I hope the company can improve their customer service to match the exceptional standard of their merchandise.
Thank you for an amazing product—I look forward to shopping with you again!
Delays
Delays, delays, delays!! I'm still not sure I will even get my order. If you are a legit business. Then, why do you not prepare ahead of time for high volume sales periods. I would bot recommend ordering. Unless you are willing to wait for a month or more.
cyber monday mishap
I placed an order for cyber Monday for a good chunk of change. I waited 5 business days before emailing them. I finally sent them an email and I get a response 10 min later saying, "don't forget to checkout"! like the order was never created even though they sure charged me $130 and gave me an order # soon as it was placed. I have the receipts in my e-mail.
I placed my order on Monday Dec. 2nd and its now Friday it's been 5 entire business days on the dot and no shipping label ever created.
I could've spent that money on other things on cyber Monday as my budget was limited. Sounds like it's not just cyber Monday either, go look into some reddit pages this happens all the time.
Poor customer service
I received my order today (11 days for shipping... beware) one of my items was not the size I ordered. Their mistake). I won't have time to return and wait for the replacement since I need to mail for a Christmas gift. This inconvenience is enough. I'll not be ordering again.
no returns on damaged/wrong fit items
no returns on damaged/wrong fit items. slow/unhelpful customer service, poor quality items
32 Degrees- Stay Away
They're a bunch of liars based on what they claim on their website in writing. Even if you pay for extra for expedited shipping they don't even have it fulfilled within the three business days. They have zero respect for their customers so don't expect your items to get there as they state on their website even if you pay for expedited shipping. They have excuses for everything. No respect for items that need to be gifts given to people. They don't keep you updated regarding your shipment, you have to contact them to find out that they haven't even packed it yet and cannot even tell you when it's going to be shipped. Don't get taken in by their cheap prices. No respect for their customers at all, once they get your order/money.
There shipping is horrible
There shipping is horrible. Customer service unable to provide shipping status and only replied "it has left the warehouse. The tracking numbers are incorrect. They are USPS numbers, however when inquiring on line they send you to UPS. I love the things I got from them, but there shipping standards are a headache I don't need.
They have a weird Fraudulent System.
They have a weird Fraudulent System.
Free shipping over a certain amount$, but if they only partially ship your package, then you have to pay for shipping to receive the other part of your package. They did this to me and refused to ship the other half of my order unless I paid for shipping. It is really weird, but they have no customer service at all, just some ai email bots, so there is absolutely nothing you can do about it. It's just straight up fraud! Free shipping until you've received half your order and then they hold your other half of your order hostage until you pay shipping!
I will try and make this short
I will try and make this short. I purchased 3 items for my husband, all in extra large, when I received the items, 2 were the correct extra large the 3rd item itself was correct, However, they sent a medium instead of the XL. I had to put in for an exchange, it went very smooth. I got my exchange. I got the extra large, however, when my husband put it on, it was too long in the sleeves, so I actually wanted to exchange it for a large mind you, the first exchange was not my fault they sent the wrong item to begin with or size so I requested a exchange and got denied!! Been going back-and-forth with these people!!! ( this would be the first time I have had to exchange it on my terms) I will never purchase from them again. Their return policy/ exchange policy is terrible. Their customer service is terrible. All I can say is if you do make a purchase from them, make sure that whatever you buy from there it’s gonna fit because you can only exchange at once and then you’re stuck with it. This place is a joke.
Sweatpants seams ripped on both pants…
Sweatpants seams ripped on both pants legs and I've never worn or washed them yet. It would cost me nearly $6 to ship back a defective item.
It came after 5 days
It came after 5 days. It was the vest and fit great and very comfy. A steal at 14.99
Low quality and poor customer service
I made a purchase and when I tried to cancel it to modify it, I sent the email immediately but the customer service blocked it for 30 minutes and thus prevented cancellations, which according to their policy is in 30 minutes. When you finally contact customer service they are really useless. I received my order, the product is low. quality, I must return it now I must pay extra for the mediocrity of their service and products
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