Deceptive advertising. Have and have had incorrect size of mini cube listed for at least 5 weeks. Purchased 2 mini cube memorial crystals listed at 2.36" x 2.36" - particularly because they were the... See more
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Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... See more
Company replied
Everything was better than I hoped. Customer service contacted me promptly with a question about my order. Their website was easy to navigate. Downloading photos and ordering was easy. Hard part was... See more
Company replied
I couldn’t be happier with my purchases through 3D Laser Gifts. Two of the crystals were of pets, one for a family member and one for a dear friend. Both of them had lost their beloved animals. The th... See more
Company replied
Company details
Written by the company
Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.
Contact info
3230 Polaris Ave # 21, 89102-8325, Las Vegas, United States
- (386) 456-3214
- support@beyond-memories.com
- 3dlasergifts.com
4.3
Excellent
6k reviews
Hasn’t replied to negative reviews
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Fantastic service, wonderful product, fast shipping!
The product is amazing! Fast shipping and wonderful customer service. When the print on one of the items came out flawed, they sent a free replacement within the week! Amazing company and I will definitely be buying again.
24 January 2024
Reply from Beyond Memories
Thank you!
Very poor experience....
The image I submitted of my mother wasn't crystal clear and I was unhappy with the adjustments the company decided to make
to it. I expressed my dissatisfaction with the finished product after receiving it in
the mail and suggested the company provide customers the opportunity to view the finished crystal BEFORE shipping it so that any issues can be addressed up front. The company offered me a 2nd crystal at a discounted price however they were unable to create the crystal to my specifications even after providing them many details and images to use as a reference. In the end I had to cancel the order for the 2nd crystal and I'm left with the original that looks nothing like my mother nor the image I submitted to them and I'm out of $160. On a more positive note, I would like to rate the CS agent I communicated with via email, Bruna Tapia with 5 stars. The agent was very professional, empathetic and courteous when attempting to address my concerns.
17 January 2024
Reply from Beyond Memories
Hi Tonya,
Thank you for taking the time to leave your review. We sincerely appreciate your kind words regarding our customer service.
We apologize for not meeting your expectations with the crystal design. Our designers made every effort to accommodate your requests for adjustments.
In regards to your request for a proof before shipping the crystal, we want to assure you that we can certainly provide that service. When placing your order, simply reach out to us and request a proof, and our design team will be happy to assist you. Please keep in mind that this is not a standard procedure as it can potentially delay the production time of orders.
Regarding the first crystal you received, we understand that you were not satisfied with the results. We are more than willing to provide you with a refund for that item. Please respond to the last email we sent you so that we can further assist you with the refund process.
Thank you for your understanding and cooperation. We value your feedback and will continue to strive for excellence in our products and services.
Best regards,
3D Laser Gifts Team
Everything was perfect
Everything was perfect. Thank you so much for answering my email and fixing the picture for me. 💞
23 January 2024
Reply from Beyond Memories
Thank you!
A bit disappointed...UPDATE: Satisfied customer!
From what I saw of the preview it showed that the picture would be made from the border of the crystal and what I received it started off in the middle so it appears cut off and awkward than what I was shown.
UPDATE: Changed my update from 3 stars to 4. Reached out to customer service and spoke with Bruna. Was told my order would be redone and shipped on time and received by Friday (guaranteed 2day shipping) for my mother's birthday who is a brand new grandmother. Unfortunately UPS did not deliver in time but I was reimbursed a partial refund and coupon code for any future orders I place. I appreciate it!
11 January 2024
Reply from Beyond Memories
Hello Jessenia,
We sincerely apologize for the issues you experienced with your crystal. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you were disappointed with the design issue with your crystal, and we regret that you did not contact us before leaving a review. However, we would still like to offer you a replacement for the crystal. In order to proceed, we kindly request that you provide us with photos of the issues. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
Very satisfied customer
I’ve purchased several heart shaped 3D Laser gifts. They were given as gifts. Every recipient has been extremely happy with it and is a wonderful keepsake.
I highly recommend getting the light base to go along with it.
26 December 2023
Reply from Beyond Memories
Thank you!
Reply from Beyond Memories
Thank you!
Beautiful rendition of the photo sent.
Beautiful rendition of the photo sent. The message to be included was not included and the recipient was unaware I sent it.
23 January 2024
Reply from Beyond Memories
Hello Veronica,
Thank you for taking the time to leave your review. We sincerely appreciate your feedback. However, we noticed that we didn't receive your request to include a message with your order. We apologize for any inconvenience this may have caused.
To ensure that your special requests are properly received and fulfilled, we kindly ask that you reach out to us directly at [customerservice@3dlasergifts.com]. Our customer service team is available to assist you with any specific instructions or requests you may have.
We value your business and want to make sure that your experience with 3D Laser Gifts is as personalized and enjoyable as possible. Please don't hesitate to contact us if you have any further questions or concerns.
Thank you again for choosing 3D Laser Gifts.
Best regards,
3D Laser Gifts Team
Would highly recommend
The piece turned out beautifully and it was shipped out when it was said to. Setting up the design was also very easy to do some other sites are very confusing. Will use you all again if we need another piece done.
22 January 2024
Reply from Beyond Memories
Thank you!
Very unclear picture
Very unclear picture, was missing the quote, and missing the stand. Would not buy again and would like my money back
22 January 2024
Reply from Beyond Memories
Hello Doug,
We sincerely apologize for the issues you experienced with your order from 3D Laser Gifts. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via phone or email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
Upon checking on your order, we noticed that you didn't add a light stand. However, we understand that you were disappointed with the design issue with your crystal, and we regret that you did not contact us before leaving a review. Nevertheless, we would still like to offer you a replacement for the crystal. In order to proceed, we kindly request that you provide us with photos of the issues. You can reach us at our email address:
[customerservice@3dlasergifts.com]
We apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
I loved the quality of the picture in…
I loved the quality of the picture in the necklace! Great work!
19 January 2024
Reply from Beyond Memories
Thank you!
Two Time Customer
I’ve ordered from them twice now. Both times they have went above and beyond to fulfill exactly what I asked. They have friendly and amazingly fast communication. Their products make gifts that will touch someone’s heart and they make it easy to order just what you are looking for.
Thank you!
21 December 2023
Reply from Beyond Memories
Thank you!
You made a Fabulous Reminder of my…
You made a Fabulous Reminder of my Companion and I am absolutely overjoyed at the product.
17 January 2024
Reply from Beyond Memories
Thank you!
Great gift!
Great gift! I gifted this to my boss and she LOVED IT. I do wish I ordered a larger image but it was fine. I know next time.
They also work with the image you provide and still make it look great! Super happy with my purchase.
18 January 2024
Reply from Beyond Memories
Thank you!
Great product
Great product, perfect gift for people who "have everything"
Shipping was a bit pricy when adding the insurance. I understand this cost, but priority shipping should come with confidence
16 January 2024
Reply from Beyond Memories
Thank you!
The two 3D Laser gifts for my wife…
The two 3D Laser gifts for my wife brought tears to her eyes. One a picture with my son and the second with her Nieces newborn. Just heartwarming to see her reaction.
20 December 2023
Reply from Beyond Memories
Thank you!
I appreciate you giving it another go... good try... but no.
I appreciate you giving it another go. But the second version was only a small improvement over the first. Honestly, if I had been able to speak with one of your artistic representatives and they had told me that the requests I made (other than making the image more pronounced... which in the second version it is a bit), I would have had you not bother to make the second version. We could have both saved time. And, yes, I would have asked for some level of reimbursement. You get two stars for making an effort, not for the completed project. I won't be using your services again, but I do appreciate that your customer service representative made a valiant effort to get things corrected.
29 December 2023
Reply from Beyond Memories
Hello Lisa,
Thank you for taking the time to leave your feedback. We apologize for any disappointment you have experienced with the replacement crystal. We understand that it may not have met your expectations, and we regret that you didn't reach out to us before posting your review.
We genuinely care about your satisfaction and want to make things right for you. If you give us the opportunity, we would be more than happy to address your concerns and try to remake the crystal again. Our goal is to ensure that you are completely satisfied with your purchase.
Please don't hesitate to contact us directly so that we can further assist you. We value your feedback and appreciate your understanding.
Best regards,
3D Laser Gifts Team
The picture was really off center
The picture was really off center to the point that the picture only filled maybe half of the space and the rest of the space was just empty. Not sure I'll even use it honestly with how badly it turned out. Not at all how I expected it to turn out.
17 January 2024
Reply from Beyond Memories
Hello Janelle,
We sincerely apologize for the issues you experienced with your crystal. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you were disappointed with the design issue with your crystal, and we regret that you did not contact us before leaving a review. However, we would still like to offer you a replacement for the crystal. In order to proceed, we kindly request that you provide us with photos of the issues. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
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