3DPrintersBay Reviews 212

Great Printer! This is my second printer, my first was a kit back in 2016.
The Anycubic I3 Mega is awesome and the ultrabase print base is great, No
More Tape!

I'm satisfied with the product, all the best.

Great price, I got mine on sale for the best price I've seen for this printer in my research. Fast delivery and everything was as it should be.

Quick shipping and received in time, great printer!
Build it is really a great experience to discover 3D printing domain but could be frustrating for someone who hope a printer ready out of the box.
I have the dual extruder version, but I haven't tested dual yet. Over all I'm very happy with this purchase for the price and for the quality of the parts. Easy update available of the printer to add double fan for the Nozze and filament sensor.
Just little negative point regarding the manual of installation that miss details to assemble some parts

Excellent value for what you get. I went all out and got the dual extruder. Large bed auto level tarantula. Lightning fast shipping ,had it in 4 days. Thank you

Single star that can be fixed if someone would respond to the shipping error...ordered a AnyCubic printer from 3DPrintersBay and I just got notification that it was delivered 2 time zones away to someplace on the west coast of the US. I live in central US, so not really close. Someone got a free 3D printer that I bought. I, so far have received very minimal support as to what happened. Wondering if I need to request a refund from PayPal now, or if they plan on shipping out another printer to my actual address. All emails from them show the correct shipping address, so I do not understand. This was to be a graduation gift for my son and now I don't know what I should do...BTW their address given is an intersection in MN not an actual building next to the post office in Deerwood, MN. Great news...now going to request a refund with PayPal. Will post new information as I get it.

Best Marketplace Ever.
I purchased Anycubic photon from this company and they ensured the manufacturer shipped on time and delivered in 4 days. Highly recommended platform. I would definitely comeback when i am in need of FDM printers.

Best prices, factory direct shipping, responsive customer service. My printer shipped in only 2-3 business days vs. the 4-6 business days expecte.The same day I checked my email for shipping notification, My printer arrived

I did recieved the printer in the very good packaging and in time. The printer is good choice - worth the money. I have only problem with the test printed on the original Tornado sheet - the printed logo was very hard to remove, so I decide to remove the sheet completely (which took me another 1.5 hour to remove and clean the bed surface!) and I bought an IKEA mirror as print surface to use for my printing. I would appreciate if the company include a spare print sheet (if they want) or no test printing.
The printer itself looks great and the assembly was a "peace of cake" (except the removing of the test printing...).

Decided to purchase a 3D printer from 3dprintersbay since they were one of the only sellers who claimed to have the model I wanted to test in an EU warehouse.

Some days after I placed my order I received a mail stating that my goods had been handed over to the courier and were on their way to me - a tracking code was supplied.

Then I waited and lo and behold - a few days later the tracking code said that the parcel had been delivered to someone in Germany. I live in Denmark, so either 3Dprintersbay shipped the printer to the wrong person, or they gave me the wrong tracking code. It could be a honest mistake, so I tried to contact 3Dprintersbay by phone and using their contact form. No luck. Then I opened a support ticket using the support section on their side. No response. Then I opted for contacting them through PayPal, and escalating this contact to a claim.

I have seen 3Dprintersbay state to an other buyer here on Trustpilot that they are an official PayPal partner and they "have been privileged to go through PayPal claims between you and sellers and review the case. PayPal will decide after we review the case and give an approval based upon our decision". Well, in this case 3Dprintersbay used their privilege to ignore the claim which resulted in PayPal giving me a full refund two weeks after I opened the case.

In conclusion: A complete waste of time. I'm happy that I had only placed an order for a printer I wanted to test out for the sake of seeing if I should buy several later. Now I'll buy the printer elsewhere, and I hope that other people will think twice before placing an order with 3Dprintersbay.
Happy printing to everyone who reads this!

Update 2 days later:
Not long after I placed my review of my experience with 3dprintersbay here on Trustpilot I got a mail from them asking me to remove my review. I was sleeping at the time so I didn’t reply. A few hours later they asked me to remove my review again. Then another mail offering me to buy the printer I had ordered at a discount and after that one offering me a cash payment if I deleted the review. Around this time I woke up and was surprised at seeing so many mails from them since it was the first replies from 3dprintersbay I had gotten. I replied the following:

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Greetings, thank you for your reply!
While I do understand that there may have been some misunderstanding between you and Creality, I do think it would be good form to at least reply to either the support ticket or contact form mail with a fast ‘we are looking into it’. That Creality ignores a PayPal or credit card claim leading to a chargeback I honestly do not understand, as they should want to be on good terms with their payment service provider, but I do not know how they run their business. That said, as I wrote in the review I read that you are an official PayPal partner and that you monitor PayPal cases… never did I see any activity on the claim (apart from my own actions). With this in mind I do think my review is quite accurate.
I have not gotten around to ordering the printer elsewhere, and I do not mind adjusting the current review or posting a positive one instead if the matter is solved to my satisfaction – that said, I will not be doing that without seeing anything happening, as reviews need to be truthful, and right now the matter has not been solved to my satisfaction: All I have seen happen so far is that I’ve been given a tracking number for something that got delivered to someone in a different country, and then lots of waiting for nothing, which does not fill me with much optimism.
Regards, Lasse
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I do think that it is fair to give them a chance to fix the issue, and had they at least focused on solving the problem I had raised then they could have gotten a more positive review with perhaps 3-4 stars for taking steps to avoid the problem happening to other customers, because even though I was doubtful, it could in theory have been a technical issue they were not aware of.
They replied that they will give me the discount offered earlier if I deleted the review. At this point it was obvious that the problem that was being solved was that I had written a review. So now I’m updating my review so that it is the 3dprintersbay review I wish I had read before I placed an order with them. If I had been someone who had been saving for my first printer for some time or who needed it for a gift then this would have been a bigger issue for me, but regardless, this is just not ok. Now I see that 3dprintersbay has replied to my review here on Trustpilot, I repost here in case the reply is deleted:

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Dear Lasse, After an investigation this issue with Creality, they informed us that address given by your order was incorrect, hence package returned to their Germany Warehouse. They've been trying to contact you via email but never heard back from you. As it reaches the PayPal dispute end period, they eventually left it for a full refund and cancelled the order.
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Since I have the order confirmation from 3dprintersbay I have proof that they had the correct address, phone number and email, so their reply is outright untrue.

See, now the only really interesting question is ‘is this review slander’? And the answer is no – and I have screenshots and pdf-prints of everything – and this documentation can be provided to Trustpilot should they want to see it. Trustpilot, please ask for them :)

Best of luck to everyone who reads this (but do find another shop to buy your 3d printers from, unless you want to waste your time)!

A new update to celebrate a new comment from 3dprintersbay:

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Yes Lassee They told me (Monda creality Rep) Address region is incorrect . It is not Copenhagen region indeed it is København. We have order invoice has wrong region and city name. We are happy to provide the same to Trustpilot
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I do understand that 3dprintersbay prefers to shift the focus from them not replying to customers and trying to pay to have reviews removed, and on to claiming they got the wrong address, however just to point out their folly: 'Copenhagen, Denmark' and 'København, Denmark' are both names for the capital of Denmark, and it is not a small city in Germany ;)

But yes, by all means report the review to have Trustpilot review the facts... I hope you are aware that Trustpilot was founded in Denmark, so I suspect they have someone on hand who knows our capital ;) Do please note that Trustpilot does not allow reviewers to report their own review, so 3dprintersbay (or somebody else) has to do that for me.

Have fun everybody!

I have had nothing but problems since I ordered this printer. Broken parts, poor quality. That isnt this companies fault but the manufacturer sent me the wrong parts to fix my printer and now I cant get help from anyone. The last time the only way I got anyone to help me was by doing a bad review online. I would not recommend this company. It's a crap shoot whether or not you will get good service.

I bought a Tevo Little Monster through 3DPrintersBay and had a very god experience with 3dPB. Their prices were very good and they followed-up on my questions about delivery and tracking, nudging the printer manufacturer for tracking information, and even provided some useful guidance on filament quality. Can certainly recommend this company to people considering the purchase of a 3d printer.

Had a couple of issues but overall a very good experience.

Printer came in the time frame promised and in perfect condition as described. This is my first 3d printer and it was a breeze to set up and get started. I read other reviews before purchasing here but encountered no issues at all. I will certainly be back!

Had alittle issue in the beginning with missing filament, contacted company, and they expedited delivery sent me the missing items. Will be order again in the future

Was scared when I found out it shipped from Hong Kong. It left hong kong friday night and was delivered monday afternoon. great price very happy. I'll buy my second done from them

Nice 3d printer, good and helpful service by 3dprintersbay.com