3G.co.uk Reviews 59

The most worthless of them all. Absolute thieving fraudsters. Imagine having only one bar of service and my meeting keeps cutting off every single second. I have literally been trying to download a 33-second video from Canva for the past 5 hours. Courtesy of this useless network provider.

When I finally told them I want to cancel, guess who started begging me to stay and immediately yanked 9 pounds off the bill? The same bill that increased three times in the space of 5 months, while they argue it only happens once a year. Absolute thieves.

They said they would connect me to an IT technician to fix the network issue. The IT tech claimed they couldn't hear me and said I was breaking up. Lmao, courtesy of you clowns? Then I asked to transfer me back to the first guy so I could cancel. Guess who just kept quiet on the phone with me for minutes? He refused to say hello and refused to answer my "hi." I could literally hear him breathing. Manipulative thieves. I heard people talking in the background, but this clown kept quiet hoping that I would hang up when I got tired and never cancel. You clowns, I am calling again to cancel and then reporting your thieving asses to the ombudsman.

Very bad service this network not one place evry wear same problem

I'm extremely disappointed with 3G. They not even deserve one star! Working with scamers, adding on my bill extra charges, and pretending they don't know anything.You all need to Google this number 03333138756 and be very careful that adisinal charges not added on your bill!

The worst customer service ever they send you emails that they received parcel and in afternoon they send u another that that they haven’t and u will pay £296 for they rubbish device. One star is for at least today after a week no answer my email they send me confirmation.

This company own Smarty which is a division of 3G. Both are totally wretched to deal with, Smarty' s EU roaming does not work in Romania, plus they count Romania as an add on charge, even though it is an EU country. Their customer service agents continually ask for the same information. But no attempt to solve or pass issues on to senior managers to dealt with to resolve it. Just fantasy excuse, one even told me to put my sim into a new phone? Who takes a spare phone around with them when they are travelling in Europe. In late February, so I complained to 3G complaints once I got back to the UK. Only to get more fantasy excuses, so I instructed them to close my account under "The right to be Forgotten" clause within the GDPR regulations. Only to find out on Saturday the 27th that 3G complaints team, did not bothered closing my account! Having now chased them on it and told to immediately close my account under the above clause. Result yet more excuses. They are the worst airtime and mobile company, I have ever had to deal with. Arrogant is the best description of them, for this review I could describe them in much blunter terms.

Best advice just don't touch them under any circumstances.

They are so utterly stupid or should that be arrogant?, they actually delivered a new sim card on the 31st of December, knowing I had cancelled the order on the afternoon of the 27th by email and received email confirmation of its cancelation.

Their excuses from their Data Protrection team, are as truthful as any statement made by the Kremilin, (very well know for false manufactured fantasy statements and claims) just pure fantasy about their actions. Nothing is ever their fault, always the customers fault. in claiming optional retention of personal details which have been cancelled under the consumer''s "Right to be Fortgotten" clause in the GDPR requlations. To 3G are a manditory retention clause for them. Wonder what the regulators would think of that then???

Now I use a major Austrian airtime company with excellent services and outstanding level of courtesy customer service. Everthing 3G and Smarty are not!!! Or very be too!!!

Provably some of the worst broadband and customer service i have experienced. The broadband was very poor. I could only use one device at a time. When trying to report this, theres no contact number to speak to an actual person, you get dumped with a poorly trained chat bot that has no idea. I had almost a year of being with them and not once had i been able to actually speak to a human to sort my problems out. Avoid this company altogether.

Very very bad mobile company which I can’t explain in words. I and whole of my family have disconnected 5 contracts with 3G and moved another company. To give one star also more for this company. Actually I don’t give star to this 3G company.
AB Grg, Hampshire

I have nightmare with customer service  3G company  more than three weeks, they can't sort out proof of using no chance they send you  document i have contract with them 10 years finally, i'm happy to cancel my contract because NOT professional workers simple document to provide proof of usag never providing even I'm using the phone every day. And I buy the phone from 3G  company as well they keep saying sorry to hear about that. We will sort it end never happen  so people, be careful, because if you need proof of usage, do provide to your third part insurance, you never gonna get that document from three G company 

Nas the store Manager and all his staff excellent customer service Nas went above and beyond to help me all the staff Exemplary outstanding customer service from start to finish absolutely Brilliant very warm friendly and welcoming store 👏 👍 😀 Absolutely Brilliant from start to finish 👏 😀

Very bad customer service u have a direct debit they disconnected my phone line very poor service very hard to explain I will never recommend 3

Abysmal, if you’re thinking of getting involved with this company then don’t! They are the worst ever at getting a fault fixed, waiting 7 days for a response is impossible to comprehend how any business can suggest that 7 working days to acknowledge a fault or acknowledge a complaint is acceptable in any way, if anyone is considering mobile broadband then I cannot recommend them, they are terrible at tech problem resolution and are frustrating to call for an update as the waiting time for an agent who can find anything out is impossible

I am extremely disappointed with the customer service at 3G. My 18-year-old daughter attempted to cancel her contract within what we understood to be the allowed period. She reached out on time and used the pack code provided, yet because her cancellation was just 2 days beyond the 14-day window, we were told she must pay the full contract amount as a cancellation fee.

We escalated the issue and spoke to managers, hoping for some understanding or flexibility, but were met with complete unwillingness to help. They simply stated that nothing could be done and that we would have to pay in full. This is unacceptable treatment for a young customer trying to follow the process responsibly.

3G’s approach lacks basic empathy, common sense, and fairness. I would strongly caution anyone considering their service—beware of rigid policies and unhelpful customer support.

This is a scam company. I bought £5 credit and used it only once, and my account is £0. I'm trying to change the company. You can't trust them.

Unprofessional and rude staffs specially English but most of Indian staffs are very passionate with their job and professional.

The worst mobile operator I have ever experienced. Weak weak weak.

Whilst waiting for my final bill 3 g registered a late payment on my credit file , I could not pay the bill as they said I had to wait for it by post . The bill was dated 28th November due by the 1st December , it eventually arrived on the 4th December and I paid immediately, they registered a late payment on the 1st . Absolutely a joke of a company . Sure they did this out of spite because I was leaving them .

I have been with 3G since 2017, taking contract after contract. I have never experienced a network that is so poor and overpriced! Imagine paying £136 every month for the last two years, only to find that in some areas you get no signal on your phone, weak internet, and sometimes people can't even hear you during calls! That’s it for me; I’m done with the 3G network.

I just top up my pay as you go sim card £10 I used only 1 days and next day I try make a phone call They say your account is too low.They are really scammers.I went to the store to see what the problem but they didn't do anything.rubbish customer service Is not trust company?👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

I advice people don’t buy from this network because they just whant to caugh you with low price in the beginning,then annually increase the price the. Wend you upgrade the contract the price it’s still going up instead of give you better offers ! I was on the phone call with lady name Pitunia for 2:30 h and i wasn’t happy 👎

Since July 2024, I’ve had three SIM-only contracts, but I’ve been unable to get any signal in any shop or location. I’ve called customer service in Costa Rica multiple times, and every time they tell me to go into my phone settings and follow the steps, which I’ve done repeatedly, yet the problem persists. They then suggest calling them from the locations where I have no signal. I’ve explained that if I could make a call in those areas, I wouldn’t have an issue in the first place. When I mention this, they suggest using someone else’s phone, but I’ve told them I don’t have anyone else’s phone to use.

Their responses are consistently unhelpful and avoid solving the problem. When I requested to cancel my contract, they insisted I pay a cancellation fee. I argued that I shouldn’t have to pay a fee when they’ve failed to provide proper service all this time, but they keep repeating the same thing.

If this isn’t fraud, then what is?