3HLinen Reviews 

88
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the materials, noting that the fabrics feel genuinely premium, fit perfectly, and bring a wonderful warmth to their rooms. People also appreciate the extremely helpful support team, clear status updates throughout the process, and the smooth, straightforward ordering experience from start to finish. Some reviewers were not happy with the communication, pointing out occasional shipping delays regarding their custom orders. A few consumers also mentioned that some products arrived creased or required unexpected efforts to achieve a proper finished appearance.

What people talk about most

Product

Clients share positive opinions on product quality, craftsmanship, and the beauty of the natural linen items.... See more

Quality

People report positive experiences with quality, expressing overall delight with the craftsmanship and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that communication is friendly and helpful.... See more

Order

Users describe positive interactions with order, highlighting custom sizing and helpful communication.... See more

User experience

Customers consistently note positive experiences with user experience, finding the entire ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service 3HLinen. My gorgeous clay linen curtains are exactly as described on the website. The only issue was that the rod pockets were small (my bad) and I had trouble sliding my ro... See more

Rated 5 out of 5 stars

Excellent customer service when I mixed up my order slightly. Very helpful to ensure I had ordered what I was looking for. Absolutely thrilled once I receive my beautiful linen shower curtain. It w... See more

Rated 5 out of 5 stars

What a great company, they offer a wide range of curtain types, with different options for methods of hanging, thermal lining, blackout lining etc. The website is clear and very easy to navigate, the... See more

Rated 5 out of 5 stars

I am so happy with this curtain The quality is excellent and I loved that I could customise the size/colour to suit my home perfectly. I received updates along the way from start to finish which was g... See more


Company details

  1. Curtain Shop
  2. Bedding Shop
  3. Blinds shop
  4. Curtain Maker and Retailer
  5. Linen Shop

Written by the company

3HLinen is a family-owned company that was established in 2014. Our specialty lies in crafting curtains made from premium materials such as linen, velvet, and various other fine fabrics. Beyond curtains, our product range extends to include a variety of linen essentials designed to elevate every corner of your home. From linen shower curtains that infuse your bathroom with natural elegance to luxurious linen bedding that promises unparalleled comfort and style, we offer a diverse selection to cater to your unique preferences.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(88)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Careful delivery

Delivery was on time, and the packaging was careful and secure. Everything arrived in excellent condition.

12 March 2026
Rated 1 out of 5 stars

I ordered a shower curtain back at the…

I ordered a shower curtain back at the end of November 2025. I did not receive any correspondence from the company until I chased them in early January and they said my order “fell through the system”, and an assurance I would received my paid for product asap. It’s now 17th February 2026 and no further correspondence from them and I have still not received the product I paid for. I don’t believe this is a legitimate business as no one answers the phone when you call them. I would never recommend this business and would avid at all costs

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Hard to get pillow cases

Queen sized pillow cases are a little hard to get (especially in linen). I got them here. They are much nicer linen than my previous ones (a well known brand). Big bonus: the envelope closure at the back. Slightly harder to put on BUT the pillow does not pop out of the opening the minute you use it. I'm very pleased with these, and have just ordered the flat sheet.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Love

I am so happy with this curtain The quality is excellent and I loved that I could customise the size/colour to suit my home perfectly. I received updates along the way from start to finish which was greatly appreciated. Would highly recommend and will definitely place another order for my walk in robe. Thanks :)

20 December 2025
Rated 1 out of 5 stars

Not at all happy with my custom made…

Not at all happy with my custom made linen S-wave curtains from 3H linen.

They have used a strange header tape which relies on gathering a string at the back to achieve the folds as opposed to a specific S-wave header tape and track system with swivel tabs. The result is ugly, misshapen, uneven folds which is infinitely inferior to every other S-wave curtain I have purchased from other makers.
My expensive curtains arrived balled up in a tight wad, meaning I needed to spend many many hours ironing to achieve a “not quite rags” appearance.
Curtains have seams which is totally unexpected. I have never had seams in any previous custom curtains. In much bigger windows.
Lengths are wrong even though I discussed this at length with the sales rep.
Customer service is appallingly slow, clearly offshore even though the company presents as Australian.

I will never use this company again and warn potential users to beware.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service when I mixed…

Excellent customer service when I mixed up my order slightly. Very helpful to ensure I had ordered what I was looking for. Absolutely thrilled once I receive my beautiful linen shower curtain. It was exactly what I was hoping for.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Pillow Cases

Queen sized pillow cases in linen are not easy to get. I found them here. The linen is very good quality and they look lovely. Very importantly they have a proper closure at the back of the pillow. This makes it slightly harder to put on BUT the pillow doesn't ooze out of the end at night.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service 3HLinen

Excellent customer service 3HLinen. My gorgeous clay linen curtains are exactly as described on the website. The only issue was that the rod pockets were small (my bad) and I had trouble sliding my rod through the pockets. The clay colour complements my rustic beachy look and I am very happy all up.

26 September 2025
Unprompted review
Rated 3 out of 5 stars

Slow production, nice product


I ordered my curtains on 16.09 and they were delivered on 13.10 after multiple emails with their customer service team. I believe their claim of 3-5 days shipping on the website to be misleading, however, I have been appropriately compensated me for the disruption.
I am very happy with the product quality.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful and refined European linen.

Recently I received a beautiful and comprehensive sample pack of 3H Linen. As one approaches the end of an arduous renovation, it’s tempting to rush the final choices of colour, and weight in textiles. Thankfully the professionalism and quality of 3H Linen allows for a truly considered and timeless choice. It’s reassuring to know that this is quality linen: able to refine and elevate our design.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Top quality curtains and wonderful service

Exception service and communications. The web site is easy to explore and the ordering process was straightforward. The curtains arrived on time and they are exactly what I need - beautiful fabric, well made and exactly the colour I wanted. I've definitely bookmarked this company for future purchases.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

amazing product and service

Thank you, this is the best sheet, fits perfectly, the service is amazing prompt. I was kept me informed throughout the process
Highly recommended the firm along with the product

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful linen samples

I ordered some linen samples for my small business.
What a great concept they have! For the price of a stamp I received a sample of their range of colours. Perfect in size to feel the weight and weave of these beautiful linens, and perfect to gauge whether they would be suitable for what I make.
They are definitely suitable, and then some.
Thank you 3H for your prompt response to my order, and supplying such high quality linens, in the colours that are in style at the moment and also in classic colours.
Very much appreciated.
I have no hesitation recommending 3H.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Bespoke Linen Perfection

I am not the easiest customer and I’m very discerning when it comes to presentation and design and this linen bedspread has exceeded all my expectations. The fabric is beautiful, but what truly sets it apart is the unusual, unique design. The exaggerated ruffle is contemporary and striking, and the pillowcases are the most stunning I have ever owned.

I was kept informed every step of the way and the communication was excellent, ultra professional and so accommodating. I really appreciated being able to customise exactly what I wanted, which made the final product even more special. The team was helpful and respectful throughout the entire process.

If you want a thoroughly original design, quality workmanship and gorgeous colours, this is the place to go.

Highly recommend. I will absolutely shop here again!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Simple

Simple, stylish, and practical — I didn’t expect linen curtains to look this luxurious. Everything is great: the fabric is high quality, the sewing is neat, and they fit our bedroom perfectly.

1 July 2025

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