I bought a Tommy Hilfiger shoe from this store and after one hand wash the shoes shrunk and does not fit anymore. Went into the Woodmead store and told them about the issue. I was assisted by Clive Mo... See more
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It was for the first time buying at 3rd base urban. What an awsome experience. They delivered my package in time. They also kept me informed about how far my package was. I'll now start purchasing mor... See more
The return policy and the fact that I received a jacket that was torn inside, had to pay for courier cost to send the jacket back. Guess what happened, instead of giving me a new jacket they just sewn... See more
Company replied
Within 3 days I got my orders but plz take notes on updating us through courier and the clients otherwise good service. I love 3rd Base.
Company details
Information provided by various external sources
3rd Base Urban is a online & physical retailer of premium fashion brands. We stock Diesel, G-Star Raw, Replay, Petrol Industries, Circle of Trust, Polo, Goorin Bros, Guess, SissyBoy & Palladium.
Contact info
12 Kgwebo Street, 0299, Rustenburg, South Africa
- +27145940169
- info@3rdbaseurban.co.za
- 3rdbaseurban.co.za
excellent service
26 January 2021
Great product💟💟
5 January 2021
It was for the first time buying at 3rd…
It was for the first time buying at 3rd base urban. What an awsome experience. They delivered my package in time. They also kept me informed about how far my package was. I'll now start purchasing more. Their services is really excellent.
27 December 2020
Within 3 days I got my orders but plz…
Within 3 days I got my orders but plz take notes on updating us through courier and the clients otherwise good service. I love 3rd Base.
27 December 2020
Good service
27 December 2020
Excellent service
26 December 2020
You promised to deliver on Tuesday…
You promised to deliver on Tuesday instead you delivered on Thursday
17 December 2020
I have been trying to get an item…
I have been trying to get an item exchanged but your service is very poor ,one should not be forced to keep an item they are not happy with, .I don't recommend it .
12 December 2020
Reply from 3rdbaseurban
We have been in contact you regarding the issue with your order. We received the photos you sent to us regarding the discolouration of the garment. Your query was looked at we sourced replacement golfers from our Store in Witbank.
We are in the process of arranging to have these items sent to the store in Polokwane, for you to physically view them and choose one that is more to your liking. If you are still not satisfied with the colour of the garment, the store will provide an exchange for you to the value of your online purchase.
The store would then contact you once they have received the items to let you know that they are ready for you to view them. If you are unhappy with this arrangement, please let us know so that we can stop sending the replacement items to the store and arrange alternative options for you.
Good customer service.
11 December 2020
Really quick in delivering my products…
Really quick in delivering my products and tge sizes were correct.
9 December 2020
Great service
Great service, I'm happy with my product and most importantly, quick and efficient delivery
8 December 2020
Great service
8 December 2020
3rdbase never dissapoints
7 December 2020
Reply from 3rdbaseurban
Thank you for the review Sakhisizwe. We try our utmost to deliver items within 3 to 5 working days.
I can't really fault them with…
I can't really fault them with anything. So far looks legit
5 December 2020
Reply from 3rdbaseurban
Thanks for the review we appreciate each one.
Excellent service
4 December 2020
Reply from 3rdbaseurban
Petrus, thank you for the great review. We are happy that you are happy with our service.
Best service
4 December 2020
Reply from 3rdbaseurban
Thank you for the great review. We try our best to give the best service possible.
Delayed or No Responses at all
Delivery was very quick but responses to customer queries are super delayed...
1 December 2020
Reply from 3rdbaseurban
Thank you for taking the time to review us, Derrick. We are sorry to hear that you experienced issues with customer queries. If you wouldn't mind, can you drop us an email at info@3rdbaseurban.co.za explaining what you had issues with and we will see how we can improve this area.
excellent service
27 November 2020
Reply from 3rdbaseurban
Thank you for the great review Jacob. We always try to do our best and we are ecstatic to hear from you.
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