3RD ROCK Reviews 17

Ordered from here before without issue.

Note to people having issues with current orders though. The company has entered insolvency (investors on Republic were notified today), so I wouldn't expect those orders to be fulfilled. If you can initiate chargebacks through credit cards

Brilliant clothes in a wide range of sizes. Have bought 3 pairs of climbing trousers and pleased with all. It is the wide range of unisex sizes that no other provider seems to match.

Ordered a pair of climbing jeans on sale for about 66£ on March 9th, haven’t heard from them since:(
I’ll be happy to change to 5 stars if my order actually arrives cause I was really excited for it!
The website seems to be out of service, they don’t reply to emails or messages. I wonder if they’re going bankrupt or something …

Made a purchase on March 9th - £186 money taken but no word since. The website is down, no working phone or email contact.

I have been trying to find out what has happened with my return as I began the process at the start of last week and sent the item back in the post (I can see on my own tracking that it has been delivered to the correct address) but now 3rd rock clothing website is down and they aren’t responding to emails, phone calls, or messages via social media. I am now out of pocket by £49 and don’t even have the clothing to show for this as it has been returned. Really disappointed as I had heard great things previously about this company from friends but cannot recommend myself as a result of this really poor experience with customer service and complete lack of communication.

I've purchased items that I want to return but the link for return takes me to a website that is under maintenance. I have tried to contact 3rd rock clothing numerous times but have had no response from email and it's not possible to message them via social media. Avoid at all costs.

poor quality and sized items which we couldnt return without paying a return fee. poor customer service. will not be ordering again

Fantastic clothes

I currently own the Mercury climbing jeans and the Reach jumper. Both items are of high quality and you can tell have been designed by climbers, for climbers with the attention to detail. The fact that they are a sustainably focused company and based in the UK is just a win-win and are leading by example in an industry that needs really needs to do better. The shopping experience was painless and I’ve been bake to return and exchange items when I was trying to find the right fit.

I had two pairs of jeans/trousers from 3rd Rock which were great quality and I loved. I bought a third pair of jeans, which would have been good but the zipper didn't lie flat and fell down. (The zipper itself was longer than the fly fabric and bulged out). I returned the product for repair or replacement, but they said it wasn't faulty and wouldn't replace or repair it. I'm disappointed. I had previously been very enthusiastic about their clothing, but I won't buy from them again if their products are inconsistent.

This was the second time for me buying with this brand. I love their policies, their products and what they generally offer. But unfortunately this is the second time I order an item and then receive and email saying the the item I selected is not available. They promptly offered me a refund or another choice (which is great, but I ended up again with something that was not exactly what I wanted). Then, maybe it is my fault, but I don't recall reading something on extra fees for shipping to Italy. I ended up paying 80€ of custom costs. In addition I had to write several times to check my shipping cause it took more then one month to arrive (this also may not be the company's fault but it did affect the experience of buying with them).I usually buy abroad, so I know that there could be extra costs, but here I haven't notice any warning which I usually find in other websites, so maybe it could be good to add something on the website about it (in case I've missed it , my bad). The quality is great , the sizes just a tiny bit bigger that our Italian ones, but there are the measurements in case you want to double check.

Great sustainable clothing brand! Their website is full of transparent and honest information about manufacturing costs and standards as well as very interesting articles. Can't recommend enough!

I was registered for PGP program through CareerEra. It was a great experience with amazing staff from
Sales team and support team. As , I being a working Woman I have flexible time and more comfort zone for attending the classes. My special thanks to Mr Manish from sales team and Mr Kishan from support team for their outstanding services from CareerEra.My instructor Mr Ivan Suarez was highly experienced in this platform explaining topics in an amazing and understandable way. I am highly impressed and happy being in his class. Thank you all who supports me through the program.

Great quality climbing gear! Super fast delivery & all recyclable packaging.