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50 ml UK Reviews 

749
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 481 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive selection of niche and hard-to-find fragrances, noting the excellent product quality and authenticity. Many appreciate the fast, well-packaged delivery, often including generous free samples. The overall service receives high commendation, with many expressing satisfaction and intent to reorder. However, some people mentioned occasional delivery delays and difficulties with courier services. A few customers also reported receiving incorrect or missing samples, and some expressed dissatisfaction with the company's handling of returns or customer support for issues.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, authenticity, and variety of niche... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and timely arrival of... See more

Service

Users describe positive interactions with service, highlighting it as amazing, excellent, and reliable, with... See more

Quality

Customers consistently note positive experiences with quality, praising the impressive range of niche... See more

Order

People report positive experiences with order, often praising the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from 50ml and I am so impressed. Great value, amazing customer service, flawless delivery and 100% top quality product. Thank you so much for my samples as well, this was a lovely... See more

Rated 5 out of 5 stars

Amazing site and service! Great prices and a discount of what you've ordered as testers against a full size bottle, how cool is that? Generous samples and quick quick quick delivery! Would recommend 5... See more

Rated 5 out of 5 stars

Great experience with 50 ml UK This was my first time ordering with 50 ml UK and the experience was great. I was able to find the fragrance that I was looking for at a more competitive price than els... See more

Company replied

Rated 5 out of 5 stars

An excellent online store for those fragrances and products that do not fit the norm. Very reliable and efficient with good pricing and availability. I have made 3 purchases from 50 ml UK without a... See more

Company replied


Company details

  1. #36 of 84 best companies in Cosmetics and Perfumes Supplier
  2. #50 of 114 best companies in Perfume store

About 50 ml UK

Written by the company

50 ml is a niche perfumery with an online store and a physical boutique in Milan, located at Viale Monte Nero 16. For over ten years, we have passionately selected the finest niche fragrance and skincare brands. We are official retailers of brands such as Creed, Giardini di Toscana, Orto Parisi, and many more.

50 ml is where authenticity and trust meet the convenience of online shopping — a true point of reference for those who wish to discover unique niche products and be part of a large community of enthusiasts.

Join a community of over 200,000 fragrance lovers: follow us on Instagram, Facebook, TikTok, and subscribe to our Newsletter!

Why Choose 50 ml

Written by the company

Exclusive Benefits for 50 ml Customers
Choosing 50 ml means relying on a niche perfumery that places passion, expertise, and customer care at its core. When you shop on our website, you can enjoy a range of benefits designed to make your experience even more enjoyable: fast shipping; free shipping on orders over £90; complimentary samples included with every order.
Dedicated Customer Service
Our team is always available to support you throughout your purchasing journey. If you have any questions about orders, shipping, or products, our customer service team will be happy to assist you with professionalism and care.
Exclusive Content & A Community of Enthusiasts
We don’t just sell niche fragrances — we tell their stories. Every day, we share insights, tips, and in-depth content to present the world of niche perfumery in a simple and engaging way.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

749 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(749)

472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, their courier of choice they use are great either UPS or Fed-Ex. They always keep you updated where the delivery is.
Very satisfied

6 March 2026
Rated 5 out of 5 stars

Amazing experience

Amazing experience! I’ve got the fragrance I love and lots of free samples with the every delivery. Super quick dispatch and delivery. Love the 50-ml.co.uk❤️❤️❤️❤️love my Patchouliful from Laboratorio Olfattivo💕Thank you very much!

12 March 2026
Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

I’ve ordered from this company before without issues, but this time I made a genuine mistake with my order and contacted customer service immediately. Despite being a returning customer, they refused any form of return, exchange, or even store credit because the item had been opened.

I understand having policies, but the complete lack of flexibility or goodwill was frustrating. A one-time exception for a loyal customer would have been reasonable.

Be very careful when ordering from this company — if anything goes wrong, don’t expect any help.

26 March 2026
Unprompted review
50 ml UK logo

Reply from 50 ml UK

Dear customer,

We're sorry for your inconvenience, but as specified in our return policy, opened, unwrapped, or used items will be refused.
We make no exceptions; it's our policy and applies to all customers.

Best regards, from the 50 ml team ✨

Rated 5 out of 5 stars

Tom Ford Neroli Portofino Hand Cream

Ordered from this Italian company superb superb superb!Came within literally five working days was here by the Friday very fast dispatch and delivery cannot fault!Would recommend and get future purchases from this company thank you so much!

9 March 2026
Rated 4 out of 5 stars

All good apart of poor presentation

I made order online, got it delivered in a week approx. Not bad.
It's delivered by FedEx.
Perfumes are ok and also lots of free testers added.
I received codes for discount if I decide to buy a full bottle based on samples I ordered .
On the other hand presentation is unfortunately disappointing. Poor plastic atomizers with hand written names of perfumes wrapped in adhesive tape don't look like you buy from a boutique. I was ordering from a number of places and first time I received this type of presentation. Probably should consider improving this part
Thanks

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. I ordered the wrong perfume and now i am having issues returning it. It’s still in original packaging and sealed. I have been asked to post it back to Italy but lie to customs about the contents in the packaging. The original price was £180 and have been asked to decline at the post office the value is £20. I am against all this but been told if i don’t do it i will not get a refund at all. I just find this very disturbing in so many ways. Worst service ever and would never recommend at all. Order : 526007895

11 March 2026
50 ml UK logo

Reply from 50 ml UK

Dear customer, the return procedure for customers outside EU, in your specific case UK, is tailored to avoid duties to be covered on your end. It is not meant to cause issues and it is a method we suggest to ensure a safe return process.

If you do not follow our customer assistance steps, you may be not able to return it due to customs, possible return to sender of the parcel and high duties which would be not covered by us but subtract from the refund amount.

We have unfortunately received UK returns whom half of the item value couldn't be refunded due to the duties we needed to anticipate for the customers.

You can check our Extra UE return process in our Help Center.

We remain at your disposal for further assistance,

Kind regards from the 50 ml team✨

Rated 5 out of 5 stars

This site is right up my street

This site is right up my street, some great exposure to fragrance houses you would not usually get to hear about as mainstream dominates the sector. Will be exploring more for sure

24 February 2026
Rated 5 out of 5 stars

Highly Recommended

I’m very satisfied with my purchase from this company. The delivery was fast and excellent, and my order arrived exactly as expected. The product matched the description perfectly, and the whole shopping experience was smooth and reliable. I’m happy with this purchase and would definitely shop here again.

2 March 2026

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