We've been using 800.com for our RoofMaxx business, and it's been a game changer. The platform is easy to use, the call forwarding works flawlessly, and the voicemail transcription helps us stay on to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Best customer service EVER! using few years, moved all my clients to the platform, never had any issues! and THEY REACHED OUT to help with certain things! Love the service and US based customer s... See more
Company replied
TheSailingChannel.TV has been using 800.com for nearly 10 years. We started with a toll free number to make client communications easier. Then we had a nationally successful TV documentary that needed... See more
Company replied
We've used this service for a couple of years now and are happy with it. It's easy to use and setup. Several of the features, like setting up extensions and separate voicemail boxes, are very useful.... See more
Company replied
Company details
About 800.com
Written by the company
At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for companies to reach their customers anywhere in the world.
Our mission is to empower human connection through telecommunication.
We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.
But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Our mission is to empower human connection through telecommunication.
We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.
But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Contact info
5 Penn Plaza, 23rd Floor , 10001, NY, United States
- 800-800-4321
- support@800.com
- 800.com
4.5
Excellent
988 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Support
I had some initial issues with the service. After reaching out they met with me virtually to assist until I was able to fully utilize their service. I would recommend.
31 January 2026
Reply from 800.com
Thank you for your positive review and feedback Christopher!
I’ve had an ongoing and unresolved…
I’ve had an ongoing and unresolved issue with 800.com regarding basic communication features that are critical for business use.
Text messaging has not been working, and despite multiple attempts, the issue remains unresolved. WhatsApp integration is either not compatible or unreliable, and outbound calling sometimes fails without warning, which makes the service unpredictable.
I also requested to delay the service start date due to these unresolved technical problems. That request was rejected multiple times, even though the core features were not functioning properly. As of today, texting is still not working.
For a service that markets itself as a business communication solution, these are fundamental capabilities. The lack of flexibility, repeated rejections of reasonable requests, and slow resolution have made this experience very frustrating.
I hope the company improves:
Reliability of texting and calling
WhatsApp compatibility
Customer support responsiveness
Flexibility when core features are not operational
At this point, the service has not met expectations.
1 February 2026
Reply from 800.com
Hi Faheem, we’re so sorry to hear this has been a frustrating experience. After reviewing your account, it looks like the texting issue is related to the federally required SMS verification process. Our team explained that the initial submission didn’t match your EIN, and the resubmission included a website that returned an error. These details were shared by our support team along with the next steps needed to get approved.
We’d still love to help get everything sorted — just reach back out to us at support@800.com whenever you're ready. We’re here for you and happy to assist.
Good Service
Im am happy to work with 1800.com wish i would have know this sooner how this works.
19 January 2026
Reply from 800.com
Thank you Kon!
Grassroots options don't have to be subpar!
The options are many and meets our grassroots business needs. We also appreciate that the system allows us to scale our business with the tools offered as our business grows.
13 January 2026
Reply from 800.com
Thank you so much for your wonderful review and feedback Michael and Selena! We love that we can support your business from grassroots to scale. Thank you for trusting us with your business communication needs :)
800.com gives great customer service…
800.com gives great customer service they work with you to get the service that you want in need for your business
22 December 2025
Reply from 800.com
Thank you so much for your review Yolanda! We are so happy to hear about the great customer service you received.
Nice company
Nice company. I have no problem with 800.com. I just decided to go with another company. They were helpful.
6 January 2026
Reply from 800.com
Thank you Sharon!
Reply from 800.com
Thank you for the 5 star review!
Bad you haven’t been able to sign me up…
Bad you haven’t been able to sign me up for text messaging! In fact I’ll cancel service within this week!!!
3 January 2026
Reply from 800.com
Hi Tessy, I'm so sorry you are having challenges with the SMS verification. I spoke with our support team and it looks like during your conversation with them, the main hangup was your EIN number not matching your business name. Unfortunately, we have no control over the approval process and 10DLC regulations from the carriers. We are working hard on creating the best ways to help our customers navigate these new requirements and will help as much as we can with your verification.
Reply from 800.com
Thank you Geoffrey! We are so happy to hear how well our service and product is working for you.
Very useful
Simple service, easy to setup and lots of suitable toll-free vanity numbers
11 December 2025
Reply from 800.com
We are so happy to hear how simple the service and setup has been and that you were able to find so many great toll-free number options. Thank you for being a customer Jeff!
Carl was very professional and met my…
Carl was very professional and met my needs. He was very knowledgeable and was willing to help. He went above and gave me additional information to help my experience as a new customer. Please give him a raise.
13 December 2025
Reply from 800.com
Thank you for this amazing review Janet! We love Carl and so happy he was able to help. I will definitely pass the raise request on to our executive team :)
Professional business never made easy
800.com has been a great tool for our online-only business, Awsum Auctionz LLC. It gives us a professional business number & keeps personal & business calls separate. The automated system makes it easy for customers to reach us & keeps communication smooth. Setup was simple, & overall it’s been a reliable service that adds professionalism to our business.
6 November 2025
Unprompted review
Reply from 800.com
Thank you so much for the kind words! We're so glad to hear that 800.com has made a positive impact on your business.
It’s great to know that our platform is helping Awsum Auctionz LLC maintain a professional image while keeping personal and business communications separate. We're especially happy to hear the automated system is making it easy for your customers to reach you, and that setup was smooth from the start.
We appreciate your trust in 800.com and are proud to support your growth as an online-only business. We’re here if you ever need anything!
Trying to find an 800 provider on my…
Trying to find an 800 provider on my own was overwhelming. Their easy to understand staff were prompt and full of knowledge. I was dreaming big and bought a package that was bigger than I needed, fortunately their qualified staff was able to get me where I needed to be and refund the difference. These guys are great!
13 December 2025
Reply from 800.com
Thank you so much for the kind and thoughtful feedback!
We know that choosing a toll-free provider can feel overwhelming at first, so we’re thrilled to hear that our team helped simplify the process and guide you to the right fit for your business. It’s also great to hear that we were able to adjust your package and refund the difference. Our goal is always to make sure you feel supported, understood, and set up for success.
Thanks again for trusting 800.com!
I am so excited for the joy your…
I am so excited for the joy your company has brought to my company. This is a blessing and I have told friends that I can leave the office but also carry it with me. How amazing is that??????
2 December 2025
Reply from 800.com
Thank you so much for your beautiful message, your excitement is contagious!
We’re absolutely thrilled to hear that 800.com has brought joy to your business and made it easier to stay connected, whether you’re in the office or on the go. That’s exactly the kind of freedom and flexibility we hope to provide, and hearing that it’s working for you means the world to us.
Thank you for spreading the word to your friends and community!
Excellent customer service
Excellent customer service! The use of the software is very simple and easy to use. However I was having some issues with automated messaging. The customer service rep went above and beyond to make sure my issue was resolved. Very impressed, loved how easy this software is to use.
1 December 2025
Reply from 800.com
Thank you so much for your kind words Melissa! We are so happy to hear that you’ve had such a great experience with our platform and customer support.
We’re especially glad that our team was able to step in and help resolve the issue you encountered with automated messaging. Going above and beyond is what we strive for, and it’s wonderful to hear that effort made a difference.
Thank you for being a part of the 800.com community.
Reply from 800.com
Thank you so much Alexander! We are happy to hear how helpful Dominic was :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.