They misplaced my refund to a wrong account and refused to pay me correctly. Good luck to shop with them.
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Ordered a rear road bike wheel - great price and fast delivery to my door. I have never had a problem with anything I have bought in store or online from the Castle Hill 99 Bikes Thanks again
Great service! Always keep you updated on your order. Would happily do business with them again.
Company replied
I found the product range to be very good, i can order click and collect which was super easy and the instore customer service is fantastic, i am a regular customer now
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
7/7-13 Victoria Avenue, 2154, Castle Hill, NSW, Australia
- (02) 7809 4939
3.6
Average
164 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
IRRESPONSIBLE
They misplaced my refund to a wrong account and refused to pay me correctly. Good luck to shop with them.
30 November 2024
Unprompted review
Good communication
18 June 2023
Reply from 99 Bikes - Castle Hill
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
I found the product range to be very…
I found the product range to be very good, i can order click and collect which was super easy and the instore customer service is fantastic, i am a regular customer now
11 June 2023
Reply from 99 Bikes - Castle Hill
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Was good on the day
Was good on the day . Yet to receive an item ordered at the time of purchase. Order made over 2 weeks ago.
9 June 2023
Reply from 99 Bikes - Castle Hill
Hi Mark,
Thank you for the review!
Apologies for the delay in order. It is likely the store had to order this in. We will chase this up with Castle Hill immediately.
Pricing of the products I purchased.
7 April 2023
Reply from 99 Bikes - Castle Hill
Thank you for the review Devesh!
Great service
Great service! Always keep you updated on your order. Would happily do business with them again.
27 March 2023
Reply from 99 Bikes - Castle Hill
Thanks so much for the great feedback, we appreciate it.
Great price - quality Shimano rear wheel - thanks
Ordered a rear road bike wheel - great price and fast delivery to my door.
I have never had a problem with anything I have bought in store or online from the Castle Hill 99 Bikes
Thanks again
9 February 2023
Not much area to park.
14 December 2022
easy to find and bike was waiting when…
easy to find and bike was waiting when we arrived. also was checked over to see if it was okay
thanks heaps
12 December 2022
Norco 16inch bike
Amazing deal $200 saving and a bonus $50 helmet I couldn’t be happier !! I’m very impressed with the bike quality and build and also the after care and free service. 99 bikes did a fantastic job in organising my sons bike two days prior to his bday despite being out of stock. Thanks again !!
13 October 2022
Prompt
Prompt, fast, job well done.....difficulty getting the bike up & downstairs......although the staff were very helpful in this area
18 August 2022
Ordered Shokz Open Run Pro headphones…
Ordered Shokz Open Run Pro headphones online and picked up the next week at Castle Hill Store. Ordering was easy and the price (with the promotion current at the time) was the cheapest available .
18 August 2022
Reply from 99 Bikes - Castle Hill
Thanks Alan,
I'm so glad we could help out and get your order ready for you so quickly.
We can't wait to see you in store again soon.
Happy riding!
Great Service
I was greeted when I arrived, the service was amazing. David suggested a particular bike for me and explained everything about the Electric Bike.
I am very happy with my bike.
3 September 2022
Reply from 99 Bikes - Castle Hill
Thanks for the great review!
Amazing Service, Concise and Honest
Service was amazing.
Joe (Who attended us) told us exactly what we wanted.
We said we wanted a cheap bike, that could mainly be used for travelling to shops, going to parks and once in a while on a bush walk tack.
HE TOLD US all the good bikes, popular bikes, which was on sale, and not on sale. So then he asked for my height and I gave it and he said I should take a Medium or Small. So he cut down to 3 bikes that he recommended and were very popular.
Bike has turned out amazing and since its our first bike, we loved it. A great beginner bike and the service was amazing. He offered we just grab the bike from the store or he can go to the warehouse. ON TOP OF ALL THIS, he told us everything we need to buy to supplement and keep a well mainted bike and gave us the cheapest options for all off this. NO STRESS. He just gave us everything without having to do any work.
Great Service and Recommended 99 Bikes no Matter the Price.
P.S. We went into the store only looking to see what Size Bike I needed. We planned to them come out and Get either the $300 one or get a KMART or Second Handed one.
We came out of the store, spending $600 on everything we needed (Lube, Stand, Bike, Club membership, Helmet) as this was the greatest and most concise service I have ever experienced. They told us everything we needed to getting started with a bike.
17 July 2022
Unprompted review
Reply from 99 Bikes - Castle Hill
Hi Maahit,
Wow thank you very much for taking the time to write to us and provide feedback. We love hearing stories like this so I really appreciate the time taken to let us know about your experience.
I am so glad Joe and the team were able to help out and provide great customer service.
We can't wait to see you in store again soon for your first free service.
If there is every anything we an do to assist, please do not hesitate to reach out.
Have a great week.
Happy riding!
Returned bike car rack that was…
Returned bike car rack that was unsuitable and replaced with suitable rack. No problems with change over.
8 July 2022
Reply from 99 Bikes - Castle Hill
Hi Stephen,
Thank you for your review. Glad to hear this went smoothly for you :)
I have found the service at 99 bikes…
I have found the service at 99 bikes Castle Hill very good. Helpful and friendly with my purchases.
3 July 2022
Reply from 99 Bikes - Castle Hill
Thanks so much for the great review, we appreciate it!
Excellent service and great prices
1 July 2022
Reply from 99 Bikes - Castle Hill
Thanks so much for the great review!
Reply from 99 Bikes - Castle Hill
Cheers for the amazing feedback!
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